Hotelbeds.com: Difference between revisions

(21 intermediate revisions by 5 users not shown)

Line 1:

[[Category:Channel Manager]]

[[Category:Error Messages from Channels]]

[[Category:~~Set up Instructions~~]]

[[Category:Troubleshooting]]

''This page is about the menu SETTINGS->CHANNEL ~~MANGER-~~>HOTELBEDS ''

<div class="heading">Hotelbeds</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > HOTELBEDS and explains how the connection with Hotelbeds works and how to set it up.

http://www.hotelbeds.com

Line 12:

Line 13:

==Capabilities==

*Beds24~~.com~~ can export inventory

*Beds24 can export inventory

*Beds24~~.com~~ can export ~~rates~~. We send ONE ROOM price. If you have multiple ~~rates~~ by default the lowest price will be sent.

*Beds24 can export prices. We send ONE ROOM price. If you have multiple prices by default the lowest price will be sent.

*Beds24~~.com~~ can export minimum stay

*Beds24 can export minimum stay

*Beds24~~.com~~ can import bookings

*Beds24 can import bookings

*Beds24~~.com~~ can import changes to bookings

*Beds24 can import changes to bookings

For details please [[Channel_Manager_Capabilities|click here]]

==Limitations==

*~~Rates -~~ Only the ROOM price is sent.

*Only the ROOM price is sent.

*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.

== Before you connect ==

'''Prices'''

*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the ~~rates~~ can not be sent.

*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.

'''Bookings'''

Line 67:

Line 68:

==Beds24~~.com~~==

==Beds24==

Click on the "Get Contract List" link to access your contract list.

Line 82:

Line 83:

== Map rooms ==

Click on the "Get Contract Detail" link to access your contract ~~list~~.

Click on the "Get Contract Detail" link to access your contract details.

For each room you want to connect:

Line 92:

Line 93:

<span ~~class~~="~~circle~~" >~~Tip~~</span> ~~'''''~~Click on the "View Actual Data" Button to check which prices and availability will send.~~'''''~~

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.

== Multiple contracts ==

Specify the first contract in the channel manager settings. Make sure "Hotelbeds" is ticked in the "Channels" tab of all ~~rates~~ you want to send to this contract.

Specify the first contract in the channel manager settings. Make sure "Hotelbeds" is ticked in the "Channels" tab of all prices you want to send to this contract.

Multiple contracts require ~~rates~~ to be defined for each contract.

Multiple contracts require prices to be defined for each contract.

~~Open the rates or daily prices you want to send to the second contract.~~

*In rates go to the "Channels" tab. Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol.

*Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit")

Open the Daily Prices Fixed Prices you want to send to the second contract.

*In Fixed Prices go to the "Channels" tab. Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol.

* Daily Prices, scroll down to 'Enable List' Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings.

Example: NRF-BAR/45678

If the office code for the contract is different to that set in the channel manager settings, it can be specified as a third item in the ~~rate~~ setting.

If the office code for the contract is different to that set in the channel manager settings, it can be specified as a third item in the price setting.

Example: NRF-BAR/45678/164

Daily Prices and Fixed Prices in which you have not specified a contract will send only to the first contract.

Daily ~~prices~~ and ~~rates~~ in which you have not specified a contract will send only to the first contract.

[[Image:hotelbeds2.png|350px|link=]]

Line 121:

==Price Multiplier==

If you want to add a multiplier to your prices~~, for example~~ because ~~Hotelbds~~ requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your Contract Name.

If you want to add a multiplier to your prices - perhaps because Hotelbeds requires a different currency to your Beds24 currency - add a '''*''' followed by the multiplier number to your Contract Name.

For example a Contract Name setting '''ABC*1.23''' will multiply all prices by 1.23 sent for Contract Name ABC. (i.e. raised by 23%)

Line 135:

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

== Updates ==

== Updates and Changes==

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or ~~quantity~~ of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

==Manage bookings ==

By default the payout amount is imported into the "Invoice" tab of new bookings. After you have chosen your sync option you can change this option in SETTINGS-CHANNEL MANAGER "Invoice" = Booking Amount if you want to import the amount the guest pays. If you use this option the lodging amount and cleaning fee will be shown separately.

If you need a different invoice template for the bookings from this channel you can use the invoicee function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings.

====Charge Virtual Credit Cards ====

Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes

Virtual cards can be set to be auto charged at the date they become valid.

<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>

A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.

You can only select a "payment rule" in Hotelbeds.com after you have created one.

Settings > Payments > Payment Rules and set Payment Source = Virtual card only > then select the payment rule in the channel manager setup for Hotelbeds.com

If you manually charge virtual credit cards please note that they can only be charged after the card activation date.

====Info Codes====

Info Codes in the "Info" tab of the booking show you relevant information.

{| class="wikitable"

! scope="col"| Code

! scope="col"| Use

|-

| VIRTUALCARD

| virtual card was sent from the channel

|-

|CARDTOSTRIPE

| card details were sent to Stripe

|-

|STRIPEPAYMENT

| payment imported from Stripe

|-

|STRIPEFAIL

| card could not sent to Stripe

|-

|CARDEXPIRES

| added when the card expires before check-in

|-

|}

== Common Errors ==

Line 147:

Line 200:

== Notes ==

*If you want to sync only inventory and have multiple contracts you need a ~~rate~~ for each contract ~~with a price~~. ~~In the "Channels" tab of the rate deselect~~ "Hotelbeds" and if will not send.

*If you want to sync only inventory and have multiple contracts you need a price for each contract. Deselect "Hotelbeds" in your prices and it will not send.

@@ Line 1: / Line 1: @@
 [[Category:Channel Manager]]
 [[Category:Error Messages from Channels]]
-[[Category:Set up Instructions]]
+[[Category:Troubleshooting]]
-  ''This page is about the menu SETTINGS->CHANNEL MANGER->HOTELBEDS ''
+<div class="heading">Hotelbeds</div>
+  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > HOTELBEDS and explains how the connection with Hotelbeds works and how to set it up.
 http://www.hotelbeds.com
@@ Line 12: / Line 13: @@
 ==Capabilities==
-*Beds24.com can export inventory
+*Beds24 can export inventory
-*Beds24.com can export rates. We send ONE ROOM price. If you have multiple rates by default the lowest price will be sent.
+*Beds24 can export prices. We send ONE ROOM price. If you have multiple prices by default the lowest price will be sent.
-*Beds24.com can export minimum stay
+*Beds24 can export minimum stay
-*Beds24.com can import bookings
+*Beds24 can import bookings
-*Beds24.com can import changes to bookings
+*Beds24  can import changes to bookings
 For details please [[Channel_Manager_Capabilities|click here]]
 ==Limitations==
-*Rates - Only the ROOM price is sent.
+*Only the ROOM price is sent.
+*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.
 == Before you connect ==
 '''Prices'''
 *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
-*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
+*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
 '''Bookings'''
@@ Line 67: / Line 68: @@
-==Beds24.com==
+==Beds24==
 Click on the "Get Contract List" link to access your contract list.
@@ Line 82: / Line 83: @@
 == Map rooms ==
-Click on the "Get Contract Detail" link to access your contract list.
+Click on the "Get Contract Detail" link to access your contract details.
 For each room you want to connect:
@@ Line 92: / Line 93: @@
-<span class="circle" >Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.'''''
+<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.
 == Multiple contracts ==
-Specify the first contract in the channel manager settings. Make sure "Hotelbeds" is ticked in the "Channels" tab of all rates you want to send to this contract.
+Specify the first contract in the channel manager settings. Make sure "Hotelbeds" is ticked in the "Channels" tab of all prices you want to send to this contract.
-Multiple contracts require rates to be defined for each contract.
+Multiple contracts require prices to be defined for each contract.
-Open the rates or daily prices you want to send to the second contract.
-*In rates go to the "Channels" tab. Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol.
-*Tick "Hotelbeds" and  enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit")
+Open the Daily Prices Fixed Prices you want to send to the second contract.
+*In Fixed Prices  go to the "Channels" tab. Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol.
+* Daily Prices, scroll down to 'Enable List' Tick "Hotelbeds" and  enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings.
 Example: NRF-BAR/45678
-If the office code for the contract is different to that set in the channel manager settings, it can be specified as a third item in the rate setting.
+If the office code for the contract is different to that set in the channel manager settings, it can be specified as a third item in the price setting.
 Example: NRF-BAR/45678/164
+Daily Prices and Fixed Prices in which you have not specified a contract will send only to the first contract.
-Daily prices and rates in which you have not specified a contract will send only to the first contract.
 [[Image:hotelbeds2.png|350px|link=]]
@@ Line 121: / Line 121: @@
 ==Price Multiplier==
-If you want to add a multiplier to your prices, for example because Hotelbds requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your Contract Name.
+If you want to add a multiplier to your prices - perhaps because Hotelbeds requires a different currency to your Beds24 currency - add a '''*''' followed by the multiplier number to your Contract Name.
 For example a Contract Name setting '''ABC*1.23''' will multiply all prices by 1.23 sent for Contract Name ABC. (i.e. raised by 23%)
@@ Line 135: / Line 135: @@
 The connection is working if  you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
-== Updates ==
+== Updates and Changes==
-Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
+Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
+==Manage bookings ==
+By default the payout amount is imported into the "Invoice" tab of new bookings. After you have chosen your sync option you can change this option in SETTINGS-CHANNEL MANAGER "Invoice" = Booking Amount if you want to import the amount the guest pays. If you use this option the lodging amount and cleaning fee will be shown separately.
+If you need a different invoice template for the bookings from this channel you can use the invoicee function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings.
+====Charge Virtual Credit Cards ====
+Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
+Virtual cards can be set to be auto charged at the date they become valid.
+<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
+A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.
+You can only select a "payment rule" in Hotelbeds.com after you have created one.
+Settings > Payments > Payment Rules and set Payment Source = Virtual card only > then select the payment rule in the channel manager setup for Hotelbeds.com
+If you manually charge virtual credit cards please note that they can only be charged after the card activation date.
+====Info Codes====
+Info Codes in the "Info" tab of the booking show you relevant information.
+{| class="wikitable"
+! scope="col"| Code
+! scope="col"| Use
+|-
+| VIRTUALCARD
+| virtual card was sent from the channel
+|-
+|CARDTOSTRIPE
+| card details were sent to Stripe
+|-
+|STRIPEPAYMENT
+| payment imported from Stripe
+|-
+|STRIPEFAIL
+| card could not sent to Stripe
+|-
+|CARDEXPIRES
+| added when the card expires before check-in
+|-
+|}
 == Common Errors ==
@@ Line 147: / Line 200: @@
 == Notes ==
-*If you want to sync only inventory and have multiple contracts you need a rate for each contract with a price. In the "Channels" tab of the rate deselect "Hotelbeds" and if will not send.
+*If you want to sync only inventory and have multiple contracts you need a price for each contract. Deselect "Hotelbeds" in your prices and it will not send.

Hotelbeds.com: Difference between revisions

Navigation menu

Search