Hotelbeds.com: Difference between revisions
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[[Category:Channel Manager]] | [[Category:Channel Manager]] | ||
[[Category:Error Messages from Channels]] | [[Category:Error Messages from Channels]] | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
<div class="heading">Hotelbeds</div> | <div class="heading">Hotelbeds</div> | ||
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==Capabilities== | ==Capabilities== | ||
*Beds24 | *Beds24 can export inventory | ||
*Beds24 | *Beds24 can export prices. We send ONE ROOM price. If you have multiple prices by default the lowest price will be sent. | ||
*Beds24 | *Beds24 can export minimum stay | ||
*Beds24 | *Beds24 can import bookings | ||
*Beds24 | *Beds24 can import changes to bookings | ||
For details please [[Channel_Manager_Capabilities|click here]] | For details please [[Channel_Manager_Capabilities|click here]] | ||
==Limitations== | ==Limitations== | ||
* | *Only the ROOM price is sent. | ||
*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use. | |||
== Before you connect == | == Before you connect == | ||
'''Prices''' | '''Prices''' | ||
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | ||
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the | *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | ||
'''Bookings''' | '''Bookings''' | ||
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==Beds24 | ==Beds24== | ||
Click on the "Get Contract List" link to access your contract list. | Click on the "Get Contract List" link to access your contract list. | ||
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== Multiple contracts == | == Multiple contracts == | ||
Specify the first contract in the channel manager settings. Make sure "Hotelbeds" is ticked in the "Channels" tab of all | Specify the first contract in the channel manager settings. Make sure "Hotelbeds" is ticked in the "Channels" tab of all prices you want to send to this contract. | ||
Multiple contracts require | Multiple contracts require prices to be defined for each contract. | ||
Open the | Open the Daily Prices Fixed Prices you want to send to the second contract. | ||
*In | *In Fixed Prices go to the "Channels" tab. Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol. | ||
*Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings. | * Daily Prices, scroll down to 'Enable List' Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings. | ||
Example: NRF-BAR/45678 | Example: NRF-BAR/45678 | ||
If the office code for the contract is different to that set in the channel manager settings, it can be specified as a third item in the | If the office code for the contract is different to that set in the channel manager settings, it can be specified as a third item in the price setting. | ||
Example: NRF-BAR/45678/164 | Example: NRF-BAR/45678/164 | ||
Daily Prices and Fixed Prices in which you have not specified a contract will send only to the first contract. | |||
Daily | |||
[[Image:hotelbeds2.png|350px|link=]] | [[Image:hotelbeds2.png|350px|link=]] | ||
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==Price Multiplier== | ==Price Multiplier== | ||
If you want to add a multiplier to your prices - perhaps because | If you want to add a multiplier to your prices - perhaps because Hotelbeds requires a different currency to your Beds24 currency - add a '''*''' followed by the multiplier number to your Contract Name. | ||
For example a Contract Name setting '''ABC*1.23''' will multiply all prices by 1.23 sent for Contract Name ABC. (i.e. raised by 23%) | For example a Contract Name setting '''ABC*1.23''' will multiply all prices by 1.23 sent for Contract Name ABC. (i.e. raised by 23%) | ||
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If you need a different invoice template for the bookings from this channel you can use the invoicee function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. | If you need a different invoice template for the bookings from this channel you can use the invoicee function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. | ||
===Charge Virtual Credit Cards === | ====Charge Virtual Credit Cards ==== | ||
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes | Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes | ||
Virtual cards can be set to be auto charged at the date they become valid. | |||
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div> | |||
A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. | |||
You can only select a "payment rule" in Hotelbeds.com after you have created one. | |||
Settings > Payments > Payment Rules and set Payment Source = Virtual card only > then select the payment rule in the channel manager setup for Hotelbeds.com | |||
If you manually charge virtual credit cards please note that they can only be charged after the card activation date. | |||
====Info Codes==== | |||
Info Codes in the "Info" tab of the booking show you relevant information. | |||
{| class="wikitable" | |||
! scope="col"| Code | |||
! scope="col"| Use | |||
|- | |||
| VIRTUALCARD | |||
| virtual card was sent from the channel | |||
|- | |||
|CARDTOSTRIPE | |||
| card details were sent to Stripe | |||
|- | |||
|STRIPEPAYMENT | |||
| payment imported from Stripe | |||
|- | |||
|STRIPEFAIL | |||
| card could not sent to Stripe | |||
|- | |||
|CARDEXPIRES | |||
| added when the card expires before check-in | |||
|- | |||
|} | |||
== Common Errors == | == Common Errors == | ||
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'''This change is not permitted as it does not agree with the signed contract.''' | '''This change is not permitted as it does not agree with the signed contract.''' | ||
You have a contracted allotment or restriction (for example on the minimum stay you are allowed to send) in Hotelbeds. Click on the "Get Contract Detail" link to check if/which minimum stay restriction (MLOS=X) applies. Make sure the data you send from Beds24 complies with your contract with Hotelbeds. | You have a contracted allotment or restriction (for example on the minimum stay you are allowed to send) in Hotelbeds. Click on the "Get Contract Detail" link to check if/which minimum stay restriction (MLOS=X) applies. Make sure the data you send from Beds24 complies with your contract with Hotelbeds. | ||
==Disconnect== | |||
*Untick 'Inventory', 'Prices' and 'Bookings' this will stop Beds24 sending data to Hotelbeds. | |||
*To completely disconnect the channel manager please log into your Hotelbeds extranet and remove the connection to Beds24. | |||
== Notes == | == Notes == | ||
*If you want to sync only inventory and have multiple contracts you need a | *If you want to sync only inventory and have multiple contracts you need a price for each contract. Deselect "Hotelbeds" in your prices and it will not send. | ||