'''EU''' based customers are subject to VAT if they do not supply a valid VAT number. If you need want us to make changes for this setting exempt you from VAT using the reverse charge method please contact us 1. enter into SETTINGS->ACCOUNT -> BILLING exactly as in your tax registration*your exact company name*type of corporation*business address 2. Start a support ticket with your EU VAT number If we cannot verify your tax number with company name, legal form and all address information we have to charge you VAT.