17,539
edits
Changes
Jump to navigation
Jump to search
'''Custom availability to one == FAQ ===== How do I modify or more channels'''cancel a booking?===Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking.
no edit summary
[[Category:Channel_Manager_and_API]]
''This page is about the menu SETTINGS->CHANNEL MANAGER''
__TOC__
The Channel Manager allows individual properties or agencies managing multiple properties to keep inventory up-to-date in real time at our channel partners, allowing hosts to use and get the most out of multiple on-line booking channels without the hassle of constantly signing-in and updating all of them individually each time a booking is made (or cancelled) via one of them.
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking").
=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.
=== Can I send different prices for different minimum stays or different numbers of guests?===
The capabilities depend on the channel. Please see the help page for the channels you are using for details.
== I have multiple properties. How do I set this up? ==
The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us.
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*You have linked rates in the channel.
*Your prices are not set up as you expect.
*The channel manger can not import prices from all channels. If you have set up minimum prices in SETTINGS->PROPERTIES->ROOMS->SETUP the system will use these minimum prices.
=== Can I send different availability to channels?===
You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year.
=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.
