HostelWorld.com: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
|||
| (26 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
[[Category:Channel Manager]] | [[Category:Channel Manager]] | ||
[[Category:Error Messages from Channels]] | [[Category:Error Messages from Channels]] | ||
[[Category: | [[Category:Troubleshooting]] | ||
<div class="heading">Hostelworld</div> | |||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > HOSTELWORLD and explains how the connection with Hostelworld group (HostelWorld.com, HostelBookers.com, Hostels.com, Bedandbreakfastworld.com) works and how to set it up. | |||
==General== | ==General== | ||
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works. | *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works. | ||
| Line 12: | Line 12: | ||
*Beds24.com can export multiple prices | *Beds24.com can export multiple prices | ||
*Beds24.com can apply a price multiplier to prices | *Beds24.com can apply a price multiplier to prices | ||
*Beds24 can send minimum stays | |||
*Beds24.com can import Bookings | *Beds24.com can import Bookings | ||
| Line 25: | Line 26: | ||
'''Prices''' | '''Prices''' | ||
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | ||
*Beds24 can map a different Beds24 | *Beds24 can map a different Beds24 price to each Hostelworld rate code. Currently Hostelworld only supports refundable and non-refundable rates. | ||
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the | *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | ||
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value. | *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. | ||
*The maximum stay accepted by HostelWorld is 14 days. | |||
'''Private Rooms''' | '''Private Rooms''' | ||
| Line 81: | Line 83: | ||
*Choose the Hostelwrold standard rate for this room and click on it | *Choose the Hostelwrold standard rate for this room and click on it | ||
*When the correct rate plan id has copied to the rate plan id setting. | *When the correct rate plan id has copied to the rate plan id setting. | ||
[[Image:agoda_standard_rate_mapping.png|500px|link=]] | [[Image:agoda_standard_rate_mapping.png|500px|link=]] | ||
[[Media:agoda_standard_rate_mapping.png|view large]] | [[Media:agoda_standard_rate_mapping.png|view large]] | ||
4) Activate: | 4) Number of Beds: | ||
*select the number of beds in the room if they are different from the Max number of guests. Ensure you set the same number of beds in Beds24 as you have specified at Hostelworld, you can check the details when you click 'Get the HostelWorld.com Room Codes for this Property Code'. | |||
*Click SAVE | |||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>If the room has a double bed, this will be 1 bed, not 2 to match the number of guests. | |||
5) Activate: | |||
*Tick "Inventory", "Prices" and "Bookings" | *Tick "Inventory", "Prices" and "Bookings" | ||
*Save | *Save | ||
| Line 111: | Line 119: | ||
<span | To send prices to Hostelworld, open Calendar, select the Daily Price you want to send, and scroll down to the Hostelworld section. Click Get Codes, map the correct rate plan code, and save. | ||
If you use multiple Hostelworld rate plan codes, you must create a separate Daily Price for each code and map it individually using Get Codes. | |||
If you have several Daily Prices but do not want all of them to be sent to Hostelworld, open the relevant Daily Price, scroll to the Hostelworld section, uncheck the box, and save. | |||
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>Click on the "View Actual Data" Button to check which prices and availability will send. | |||
===Multiple Rates=== | ===Multiple Rates=== | ||
| Line 129: | Line 144: | ||
Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. | Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. | ||
== Check Connection == | == Check Connection == | ||
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. | The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. | ||
== Updates == | == Updates and Changes== | ||
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or | Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. | ||
==Common Errors== | ==Common Errors== | ||
| Line 166: | Line 172: | ||
Check if the username is correct and and the password entered is your Hostelworld API password provided by your Hostelworld account manager. | Check if the username is correct and and the password entered is your Hostelworld API password provided by your Hostelworld account manager. | ||
If username and Hostelworld API password are correctly entered please check with your Hostelworld account manager whether the connection is activated. | If username and Hostelworld API password are correctly entered please check with your Hostelworld account manager whether the connection is activated. | ||
'''Non existing room type''' | |||
You have mapped a code for a room which does not exist in Hostelworld. Go to SETTINGS->CHANNEL MANAGER->HOSTELWORLD and check your mapping. You can only map codes which show up when you click on "Get Codes". | |||
'''Date ranges overlap''' | '''Date ranges overlap''' | ||
| Line 175: | Line 185: | ||
'''Incorrect Price, Invalid rate plan(s)''' | '''Incorrect Price, Invalid rate plan(s)''' | ||
You have added a number which is not a valid Hostelworld rate id into the field in the "Channels" tab of a rate/daily price. | You have added a number which is not a valid Hostelworld rate id into the field in the "Channels" tab of a rate/daily price. | ||
*Open your | *Open your fixed prices (Channel Tab) and make sure the correct rate id is selected from the 'get codes' list. | ||
*Open your daily prices (Enable list) and make sure the correct rate id is selected from the 'get codes' list. | *Open your daily prices (Enable list) and make sure the correct rate id is selected from the 'get codes' list. | ||
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct rate id is selected from the 'get codes' list. | |||
'''Missing Rate. Add a rate before adding beds''' | |||
You have a Beds24 Price with a missing Hostelworld rate id or you have rate plans at Hostelworld that have no price. | |||
*Open your fixed prices (Channel Tab) and select the correct rate id from the 'get codes' list. | |||
*Open your daily prices (Enable list) and select the correct rate id from the 'get codes' list. | |||
*Check your rate plans in Hostelworld as they may have expired and a new rate plan id is required for dates in the future. | |||
*Make sure all active rate plans are mapped and have prices. | |||
'''1112 - Rate plan not existing for given roomtypeid''' and '''Invalid rate plan(s) for requested property ''' | |||
You have mapped a rate code which does not exist at Hostelworld | |||
*Please double check your rates and daily prices and select a valid rate id from the list in 'get codes'. | |||
*Open your rates (Channel Tab) and make sure the correct rate id is selected from the 'get codes' list. | |||
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. | |||
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct rate id is selected from the 'get codes' list. | |||
==Notes== | ==Notes== | ||
*The password is a special API password not your regular Hostelword password. Changing the password will break the connection. | *The password is a special API password not your regular Hostelword password. Changing the password will break the connection. | ||
*To sell a complete room at Hostelworld set it to a "Private" room type in their system. | *To sell a complete room at Hostelworld set it to a "Private" room type in their system. We will still send the bed price as per a dorm but Private rooms will only be sold if all the beds in the room are booked together. | ||
We will still send the bed price as per a dorm but Private rooms will only be sold if all the beds in the room are booked together. | *Hostelworld can send credit card details but they will not send a CCV. | ||
*Hostelworld can send credit card details but they will not send a CCV. | |||
==Disconnect== | ==Disconnect== | ||
| Line 196: | Line 220: | ||
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking. | Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking. | ||
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). | If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). | ||
=== How do I add a promotion or special price?=== | === How do I add a promotion or special price?=== | ||