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[[Category:Troubleshooting]]
[[Category:Troubleshooting]]
[[Category:Automation]]
[[Category:Automation]]
  ''This page is about the menu MESSAGES''
<div class="heading">Messages</div>
  This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.
=Summary=
<div class="summarybox">
The list only shows messages from guests who booked on channels with a direct messaging integration which are '''Airbnb''', '''Booking.com''', '''Expedia''', '''Vrbo group inkl. Abritel, FewoDirekt, Stayz'''.
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.
*You and your guests will see the messages in the channels extranet and apps
*You can view all messages also from the "API Messages" component on the DASHBOARD.
</div>


This page explains how to view and answer messages from OTAs directly from Beds24.
=Send messages to guests=
 
Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.  
==View messages from guests==
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.
*You and your guests will see the messages in the Airbnb extranet.  


==Send messages to guests==
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.


Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.  
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.  
</div>
=Supported OTA's =


Auto Actions can also be used to send message templates from the "Mail & Actions" tab.  
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.


==Supported OTA's ==
Please check the channels help pages for further information.


===Airbnb===
==Airbnb==
You can communicate with Airbnb guests directly from Beds24.   
You can communicate with Airbnb guests directly from Beds24.   
   
   
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.   
Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.   


The messages will be added to the Airbnb reservation message thread.
The messages will be added to the Airbnb reservation message thread.


  Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.
Airbnb supports attachments in JPG, GIF and PNG format.
 
==Booking.com==
You can communicate with Booking.com guests directly from Beds24. 
   
Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  Booking.com allows attachments but no links or pdfs.
 
You and your guests will see the messages in Booking.com Messaging Center.
 
==Expedia  ==
Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
 
Expedia supports attachments in JPG, PNG and PDF format.
 
==Vrbo==
You can communicate with Vrbo guests directly from Beds24. 
Vrbo allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. 
 
The messages will be added to the Vrbo reservation message thread.
 
Vrbo supports attachments in PDF, JPG, PNG, and GIF format.
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