Difference between revisions of "Privacy"

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[[Category:Account]]
 
[[Category:Account]]
 
<div class="heading">Privacy</div>
 
<div class="heading">Privacy</div>
−
  This page is about the menu SETTINGS->ACCOUNT->PRIVACY and explains the privacy aspects of using Beds24.
+
  This page is about the menu {{#fas:cog}} (SETTINGS) ACCOUNT > PRIVACY and explains the privacy aspects of using Beds24.
−
Beds24 is a data processor providing a saas to their clients which are accommodation providers and managers (data controller).  All personal data collected in this process is processed on behalf of the client and as directed by the client.
+
 
 +
=Privacy=
 +
Beds24 is a data processor providing a Saas to their clients which are accommodation providers and managers (data controller).  All personal data collected in this process is processed on behalf of the client and as directed by the client.
  
 
The [https://www.beds24.com/dataprocessingagreement.html Data Processing Agreement] is part of our  [https://www.beds24.com/useragreement.html User Agreement].
 
The [https://www.beds24.com/dataprocessingagreement.html Data Processing Agreement] is part of our  [https://www.beds24.com/useragreement.html User Agreement].
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We provide settings which allow you to control how your guests data is stored in Beds24.  
 
We provide settings which allow you to control how your guests data is stored in Beds24.  
  
−
'''FAQ'''
+
<span style="text-align: center; clear:both; font-size: 1.8em; ">Privacy FAQ</span>
 
=== Who does the GDPR affect?===  
 
=== Who does the GDPR affect?===  
 
The GDPR  applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.
 
The GDPR  applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.
Line 18: Line 20:
  
 
=== What does GDPR mean for accommodation providers?===  
 
=== What does GDPR mean for accommodation providers?===  
−
Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfill a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.  
+
Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfil a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.  
  
 
=== How can I use personal data collected from a booking?===  
 
=== How can I use personal data collected from a booking?===  
Line 24: Line 26:
  
 
=== How do I obtain consent to my privacy policy and  to processing of  personal data?===  
 
=== How do I obtain consent to my privacy policy and  to processing of  personal data?===  
−
Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in SETTINGS->PROPERTIES->BOOKING QUESTIONS.
+
Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in {{#fas:cog}} (SETTINGS)  PROPERTIES->BOOKING QUESTIONS.
  
 
=== What is the difference between a data processor and a data controller? ===
 
=== What is the difference between a data processor and a data controller? ===
 
A controller is the entity that determines the purposes, conditions and means of the processing of personal data.  
 
A controller is the entity that determines the purposes, conditions and means of the processing of personal data.  
 
The processor is an entity which processes personal data on behalf of the controller.
 
The processor is an entity which processes personal data on behalf of the controller.
 +
 +
===Can I automatically remove personal data from bookings or delete bookings after check-out===
 +
Yes. The settings are available in {{#fas:cog}} (SETTINGS)  > ACCOUNT > PRIVACY.
  
 
=== Does Beds24 send data to third parties? ===
 
=== Does Beds24 send data to third parties? ===
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{| class="wikitable"
 
{| class="wikitable"
−
| '''Purposes of processing ||'''Group concerned''' || '''Categories of personal data'''     ||'''Addresse '''||'''Transfer to third country'''   
+
| '''Purposes of processing
 +
||'''Group concerned'''  
 +
|| '''Categories of personal data'''  
 +
||'''Addresse'''
 +
||'''Transfer to third country'''   
 +
 
 +
 
 +
|-
 +
|Interface with Beyond
 +
||Guests of controllers who use the interface between Beds24 and Beyond
 +
||booking number, arrival date and departure date, name, E-mail address, invoice items
 +
||
 +
||I Beyond, 425 2nd St,  Suite 602, San Francisco, California 94107, US
 +
 
 
|-
 
|-
−
| Interface with Lockstate ||Guests of controllers who use the interface between Beds24 and Lockstate  ||booking number, arrival date and departure date, name, E-mail address || ||"LockState
+
|Interface with Charge Automation (Pre-Arrival-Tools)
−
2170 South Delaware St.
+
||Guests of controllers who use the interface between Beds24 and Charge Automation (Pre-Arrival-Tools)
−
Denver, CO 80223"
+
||booking number, arrival date and departure date, name, E-mail address, invoice items
 +
||
 +
||10 Dundas St E,
 +
Toronto, Ontario Canada
 +
 
 
|-
 
|-
−
| Interface with TripAdvisor Review Express ||Guests of controllers who use the interface between Beds24 and TripAdvisor Review Express ||E-mail Adresse, county of origin || ||TripAdvisor LLC
+
|Interface with Feratel Meldeclient |
−
400 1st Avenue
+
|Guests of controllers who use the interface between Beds24 and Feratel Meledeclient  
−
Needham, MA 02494, USA
+
||booking number, arrival date and departure date, name, E-mail address
 +
||feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck
 +
||  
 +
 +
 
 
|-
 
|-
−
| Interface with Homeaway ||Guests of controllers who notify Homeaway about manual booking which were stated on any of Homeaways web sites  ||booking number, arrival date and departure date, language, name, E-mail address, number of guests travelling, booking date, invoice sum, payment status ||HomeAway UK Limited, Level 25 Portland House, Bressenden Place, London SW1E 5BH, United Kingdom  ||
+
| Interface with Google Hotel Ads
 +
||Guests of controllers who use Beds24's interface with Google Hotel Ads ||arrival date and departure date, E-mail address  
 +
||
 +
||Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
 +
 
 +
 
 
|-
 
|-
−
| Interface with Google Hotel Ads ||Guests of controllers who use Beds24's interface with Google Hotel Ads ||arrival date and departure date,  E-mail address ||Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ||
+
| Interface with Make
 +
||Guests of controllers who use Beds24's interface with Make
 +
||information selected in Make will be forwarded to the apps connected in Make
 +
||
 +
||Celonis, Inc., One World Trade Center, 87th Floor, New York, NY, 10007, USA
 +
 
 +
 
 
|-
 
|-
−
| Interface with Visit Scotland ||Guests of controllers who use Beds24's interface with Visit Scotland  ||country, postcode, number of guests, price||VisitScotland, Ocean Point One, 94 Ocean Drive, EdinburghEH6 6JH, Scotland
+
|Interface with Kashflow
 +
||Guests of controllers who use the interface between Beds24 and Kashflow
 +
||booking number, arrival date and departure date, name, address, invoice items
 +
||
 +
||Iris Software Group Ltd, Heathrow Approach, 470 London Road, SloughSL3 8QY
 +
 
 +
 
 
|-
 
|-
−
| Interface with Mailchimp ||Guests of controllers who use Beds24's interface with Maichimp ||guest name, E-mail address, language, booking number||The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000
+
| Interface with Mailchimp  
 +
||Guests of controllers who use Beds24's interface with Maichimp
 +
||guest name, E-mail address, language, booking number
 +
||
 +
||The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000
 
Atlanta, GA 30308 USA   
 
Atlanta, GA 30308 USA   
 +
 +
|-
 +
| Interface with Make
 +
||Guests of controllers who use Beds24's interface with Make
 +
||information selected in Make will be forwarded to the apps connected in Make
 +
||
 +
||Celonis, Inc.
 +
One World Trade Center, 87th Floor,
 +
New York, NY, 10007, USA
 +
 +
 
|-
 
|-
−
| Interface with Integromat ||Guests of controllers who use Beds24's interface with Integromat  ||information selected in Integromat will be forwarded to the apps connected in Integromat||Integromat s.r.o.
+
|Interface with Nuki
−
Novakovych 1954/20a, 180 00 Prague 8, Czech Republic
+
||Guests of controllers who use the interface between Beds24 and Nuki 
 +
||booking number, arrival date and departure date, name, E-mail address
 +
||Nuki Home Solutions GmbH,
 +
Münzgrabenstraße 92/4, 8010 Graz
 +
||
 +
 
 +
 
 +
|-
 +
|Interface with Poster POS
 +
||Guests of controllers who use the interface between Beds24 and Poster POS
 +
||booking number, arrival date and departure date, name, E-mail address, invoice items
 +
||
 +
||IPricelabs Inc, 73 W Monroe St, Chicago, IL 60603, US
 +
 
 +
|-
 +
|Interface with Pricelags
 +
||Guests of controllers who use the interface between Beds24 and Pricelabs
 +
||booking number, arrival date and departure date, name, address, invoice items
 +
||
 +
||IXero (NZ) Limited, 19–23 Taranaki Street, Te Aro, Wellington 6011
 +
 
 +
 
 
|-
 
|-
 
| Interface with Refund Protect  
 
| Interface with Refund Protect  
 
||Guests of controllers who use Beds24's interface with Refund Protect   
 
||Guests of controllers who use Beds24's interface with Refund Protect   
 
||time of booking, arrival date, guest name, currency, price of booking
 
||time of booking, arrival date, guest name, currency, price of booking
 +
||
 
||Event Protect, Suite 3 Indigo Blue,
 
||Event Protect, Suite 3 Indigo Blue,
 
14 Crown Point Road, Lees, LS10 1ES, United Kingdom
 
14 Crown Point Road, Lees, LS10 1ES, United Kingdom
 +
 +
|-
 +
| Interface with Remotelock/Lockstate
 +
||Guests of controllers who use the interface between Beds24 and Remotelock/Lockstate  ||booking number, arrival date and departure date, name, E-mail address
 +
|| 
 +
||"LockState
 +
2170 South Delaware St.
 +
Denver, CO 80223"
 +
 
|-
 
|-
 +
|Interface with RoomPriceGenie
 +
||Guests of controllers who use the interface between Beds24 and RoomPriceGenie
 +
||booking number, arrival date and departure date, name, address, invoice items
 +
||
 +
||RoomPriceGenie AG, Sumpfstrasse 18, 6312 Steinhausen, Schweiz
 +
 +
|-
 +
|Interface with sevDesk
 +
||Guests of controllers who use the interface between Beds24 and sevDesk
 +
||booking number, arrival date and departure date, name, address, invoice items
 +
||IsevDesk GmbH, Hauptstraße 115, 77652 Offenburg
 +
||
 +
 +
|-
 +
| Interface with TripAdvisor Review Express
 +
||Guests of controllers who use the interface between Beds24 and TripAdvisor Review Express 
 +
||E-mail Adresse, county of origin
 +
|| 
 +
||TripAdvisor LLC
 +
400 1st Avenue
 +
Needham, MA 02494, USA
 +
 +
|-
 +
| Interface with Visit Scotland ||Guests of controllers who use Beds24's interface with Visit Scotland 
 +
||country, postcode,  number of guests, price
 +
||
 +
||VisitScotland, Ocean Point One, 94 Ocean Drive, EdinburghEH6 6JH, Scotland
 +
 +
|-
 +
| Interface with VRBO/Homeaway
 +
||Guests of controllers who notify VRBO/Homeawy  about manual booking which were stated on any of VRBI/Homeaways web sites 
 +
||booking number, arrival date and departure date, language, name, E-mail address, number of guests travelling, booking date, invoice sum, payment status
 +
||
 +
||HomeAway.com, Inc
 +
11920 Alterra Pkwy
 +
TX 78758 Austin, USA
 +
 +
|-
 +
|Interface with Xero
 +
||Guests of controllers who use the interface between Beds24 and Xero
 +
||booking number, arrival date and departure date, name, address, invoice items
 +
||
 +
||IXero (NZ) Limited, 19–23 Taranaki Street, Te Aro, Wellington 6011
 +
 
|}
 
|}
  

Latest revision as of 14:32, 13 May 2024

Privacy
This page is about the menu   (SETTINGS) ACCOUNT > PRIVACY and explains the privacy aspects of using Beds24.

1 Privacy

Beds24 is a data processor providing a Saas to their clients which are accommodation providers and managers (data controller). All personal data collected in this process is processed on behalf of the client and as directed by the client.

The Data Processing Agreement is part of our User Agreement.

Here you can find our Privacy Policy

We provide settings which allow you to control how your guests data is stored in Beds24.

Privacy FAQ

1.1 Who does the GDPR affect?

The GDPR applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.

1.2 What is personal data?

Any information related to a natural person, that can be used to directly or indirectly identify the person. This can be for example a name, a photo, an email address, bank details, posts on social networking websites, online behavior, a computer IP address.

1.3 What does GDPR mean for accommodation providers?

Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfil a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.

1.4 How can I use personal data collected from a booking?

Data cannot be used for other than the purposes outlined initially. For example, taking an email address at the time of booking and then using it, without further consent for E-mail marketing or to pass data on to third parties like Tripadvisor is not allowed.

1.5 How do I obtain consent to my privacy policy and to processing of personal data?

Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in (SETTINGS) PROPERTIES->BOOKING QUESTIONS.

1.6 What is the difference between a data processor and a data controller?

A controller is the entity that determines the purposes, conditions and means of the processing of personal data. The processor is an entity which processes personal data on behalf of the controller.

1.7 Can I automatically remove personal data from bookings or delete bookings after check-out

Yes. The settings are available in (SETTINGS) > ACCOUNT > PRIVACY.

1.8 Does Beds24 send data to third parties?

We only send data to third parties at your order. You order your guests data to be sent to third parties by activating certain services. These are:

Purposes of processing Group concerned Categories of personal data Addresse Transfer to third country


Interface with Beyond Guests of controllers who use the interface between Beds24 and Beyond booking number, arrival date and departure date, name, E-mail address, invoice items I Beyond, 425 2nd St, Suite 602, San Francisco, California 94107, US
Interface with Charge Automation (Pre-Arrival-Tools) Guests of controllers who use the interface between Beds24 and Charge Automation (Pre-Arrival-Tools) booking number, arrival date and departure date, name, E-mail address, invoice items 10 Dundas St E,

Toronto, Ontario Canada

Guests of controllers who use the interface between Beds24 and Feratel Meledeclient booking number, arrival date and departure date, name, E-mail address feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck


Interface with Google Hotel Ads Guests of controllers who use Beds24's interface with Google Hotel Ads arrival date and departure date, E-mail address Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland


Interface with Make Guests of controllers who use Beds24's interface with Make information selected in Make will be forwarded to the apps connected in Make Celonis, Inc., One World Trade Center, 87th Floor, New York, NY, 10007, USA


Interface with Kashflow Guests of controllers who use the interface between Beds24 and Kashflow booking number, arrival date and departure date, name, address, invoice items Iris Software Group Ltd, Heathrow Approach, 470 London Road, SloughSL3 8QY


Interface with Mailchimp Guests of controllers who use Beds24's interface with Maichimp guest name, E-mail address, language, booking number The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000

Atlanta, GA 30308 USA

Interface with Make Guests of controllers who use Beds24's interface with Make information selected in Make will be forwarded to the apps connected in Make Celonis, Inc.

One World Trade Center, 87th Floor, New York, NY, 10007, USA


Interface with Nuki Guests of controllers who use the interface between Beds24 and Nuki booking number, arrival date and departure date, name, E-mail address Nuki Home Solutions GmbH,

Münzgrabenstraße 92/4, 8010 Graz


Interface with Poster POS Guests of controllers who use the interface between Beds24 and Poster POS booking number, arrival date and departure date, name, E-mail address, invoice items IPricelabs Inc, 73 W Monroe St, Chicago, IL 60603, US
Interface with Pricelags Guests of controllers who use the interface between Beds24 and Pricelabs booking number, arrival date and departure date, name, address, invoice items IXero (NZ) Limited, 19–23 Taranaki Street, Te Aro, Wellington 6011


Interface with Refund Protect Guests of controllers who use Beds24's interface with Refund Protect time of booking, arrival date, guest name, currency, price of booking Event Protect, Suite 3 Indigo Blue,

14 Crown Point Road, Lees, LS10 1ES, United Kingdom

Interface with Remotelock/Lockstate Guests of controllers who use the interface between Beds24 and Remotelock/Lockstate booking number, arrival date and departure date, name, E-mail address "LockState

2170 South Delaware St. Denver, CO 80223"

Interface with RoomPriceGenie Guests of controllers who use the interface between Beds24 and RoomPriceGenie booking number, arrival date and departure date, name, address, invoice items RoomPriceGenie AG, Sumpfstrasse 18, 6312 Steinhausen, Schweiz
Interface with sevDesk Guests of controllers who use the interface between Beds24 and sevDesk booking number, arrival date and departure date, name, address, invoice items IsevDesk GmbH, Hauptstraße 115, 77652 Offenburg
Interface with TripAdvisor Review Express Guests of controllers who use the interface between Beds24 and TripAdvisor Review Express E-mail Adresse, county of origin TripAdvisor LLC

400 1st Avenue Needham, MA 02494, USA

Interface with Visit Scotland Guests of controllers who use Beds24's interface with Visit Scotland country, postcode, number of guests, price VisitScotland, Ocean Point One, 94 Ocean Drive, EdinburghEH6 6JH, Scotland
Interface with VRBO/Homeaway Guests of controllers who notify VRBO/Homeawy about manual booking which were stated on any of VRBI/Homeaways web sites booking number, arrival date and departure date, language, name, E-mail address, number of guests travelling, booking date, invoice sum, payment status HomeAway.com, Inc

11920 Alterra Pkwy TX 78758 Austin, USA

Interface with Xero Guests of controllers who use the interface between Beds24 and Xero booking number, arrival date and departure date, name, address, invoice items IXero (NZ) Limited, 19–23 Taranaki Street, Te Aro, Wellington 6011

1.9 Is Beds24 GDPR compliant?

Yes. Beds24 complies to GDPR.

1.10 Where can I download the contract for commissioned processing of personal data?

You can download the contract for commissioned processing of personal data from the "Legal" section in SETTINGS-ACCOUNT-BILLING.


This information is not legal advice. If you need legal advice please contact a lawyer.
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