Refund Protect: Difference between revisions
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Created page with "Category:Apps <div class="heading">Refund Protect</div> This page is about the integration with Refund Protect https://www.refundprotect.me/ You can offer your guests..." |
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[[Category: | [[Category:Marketplace]] | ||
<div class="heading">Refund Protect</div> | <div class="heading">Refund Protect</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > REFUND PROTECT | |||
This page is about the | |||
https://www.refundprotect.me/ | https://www.refundprotect.me/ | ||
You can offer your guests an option to purchase Refund Protect on non refundable bookings. | =Add Refund Protect as an optional upsell item= | ||
You can offer your guests an option to purchase Refund Protect on non refundable direct bookings. | |||
This option is only available for bookings with 100% deposit collection at the time of the booking and a check-in date from the next day or later (not for same day bookings). | |||
If the guest needs to cancel a booking for which they paid 100% at the time of the booking within the [https://www.refundable.me/extended/en/ Protect terms] they can apply for a refund with Refund Protect. | |||
The cost to you is 5% of the booking value which will be deducted from your account at the time the booking is confirmed. | The cost to you is 5% of the booking value which will be deducted from your account at the time the booking is confirmed. | ||
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You can choose the percentage amount you charge the guest for this product. | You can choose the percentage amount you charge the guest for this product. | ||
The invoicing for Refund Protect is centralised through Beds24. We will deduct 5% of the booking value from your credit once a booking is confirmed. | The invoicing for Refund Protect is centralised through Beds24. We will deduct 5% of the booking value from your credit once a booking is confirmed. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Refund Protect will only be offered to your guests when you have enough credit in your account to cover the fees. | |||
=Activation= | |||
*Check that you have set up to [[Deposit_Collection|collect a 100% payment at the time of the booking]]. | |||
*Refund Protect requires the guest name. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS and make sure they are used and make them obligatory. | |||
*Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and make sure "Check-out page version" is set to "Responsive. | |||
*Go to {{#fas:cog}} (SETTINGS) MARKETPLACE > REFUND PROTECT and choose the percentage amount your guests pay to activate this option. | |||
Your guests will then have the option to add "Refund Protect" to their booking: | |||
[[Image:refund-protect.png|600px|link=]] | |||
[[Media:refund-protect.png|view large]] | |||
<div class="warning">{{#fas:exclamation-triangle}} Fees apply for all bookings where Refund Protect is selceted including test bookings. </div> | |||
Following text will be added to the booking confirmation {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES) after "Booking Confirmation Screen and Email Message (first part)": | |||
You have selected a Refundable booking therefore if you are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see our terms and conditions. For more information and/or to apply for a refund please contact our refund team at https://refunds.refundprotect.co/. | |||
For legal reasons this text is not customizable. | |||