TripConnect: Difference between revisions
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[[Category:Channel Manager]] | [[Category:Channel Manager]] | ||
[[Category:Error Messages from Channels]] | [[Category:Error Messages from Channels]] | ||
[[Category: | [[Category:Reviews]] | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:Marketplace]] | |||
<div class="heading">TripAdvisor</div> | <div class="heading">TripAdvisor</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIPCONNECT and explains how enable ans connect '''TripConnect Instant Booking''', '''TripConnect Pay per Click''', and/or '''TripAdvisor Review Express'''. | This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIPCONNECT and explains how enable ans connect '''TripConnect Instant Booking''', '''TripConnect Pay per Click''', and/or '''TripAdvisor Review Express'''. | ||
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TripAdvisor is in the process of integrating their rental sites. At the moment the are still running on separate technological platforms which are all branded as TripAdvisor. | TripAdvisor is in the process of integrating their rental sites. At the moment the are still running on separate technological platforms which are all branded as TripAdvisor. | ||
*If you have the option to syncronise iCal in your Tripadvisor extranet go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >TRIPADVISOR RENTALS ICAL | *If you have the option to syncronise iCal in your Tripadvisor extranet go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >TRIPADVISOR RENTALS ICAL | ||
=General= | =General= | ||
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TripAdvisor is in the process of integrating their rental sites. At the moment the are still running on separate technological platforms which are all branded as TripAdvisor. | TripAdvisor is in the process of integrating their rental sites. At the moment the are still running on separate technological platforms which are all branded as TripAdvisor. | ||
*If you have the option to syncronise iCal in your Tripadvisor extranet go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >TRIPADVISOR RENTALS ICAL | *If you have the option to syncronise iCal in your Tripadvisor extranet go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >TRIPADVISOR RENTALS ICAL | ||
==Sponsored Placements== | ==Sponsored Placements== | ||
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With Sponsored Placements Standard guests can book via OTA’s like Booking.com. For Sponsored Placements Direct Tripdavisor remove the OTA’s and only show the visit hotel website link. | With Sponsored Placements Standard guests can book via OTA’s like Booking.com. For Sponsored Placements Direct Tripdavisor remove the OTA’s and only show the visit hotel website link. | ||
To use Sponsored | To use Sponsored Placements Direct, you must be connected via one of the certified connectivity partners like Beds24. | ||
==TripAdvisor Business Advantage== | ==TripAdvisor Business Advantage== | ||
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*Enhance their profile: Use exclusive marketing tools to motivate travelers to book with you — post a Special Offer, highlight a Favorite Review, create a custom Storyboard, feature your Favorite Photos first, and more. | *Enhance their profile: Use exclusive marketing tools to motivate travelers to book with you — post a Special Offer, highlight a Favorite Review, create a custom Storyboard, feature your Favorite Photos first, and more. | ||
*TripAdvisor analytics to make informed business decisions and optimize your performance. | *TripAdvisor analytics to make informed business decisions and optimize your performance. | ||
You receive this discount when you sign up with this promo code: S1TOIT | You receive this discount when you sign up with this promo code: S1TOIT | ||
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With this service you can automatically collect reviews from your guests. | With this service you can automatically collect reviews from your guests. | ||
To use Review | To use Review Express, you must be connected via one of the certified connectivity partners like Beds24. | ||
You receive this discount when you sign up with this promo code: XHU4M8 | |||
==TripConnect== | ==TripConnect== | ||
TripConnect offers two products that help drive direct bookings: | TripConnect offers two products that help hotels drive direct bookings: | ||
*TripAdvisor Instant Booking allows travelers to book with you immediately on TripAdvisor. It is a “Pay for Stays” commission model that does not require up-front investment or a long-term commitment. | *TripAdvisor Instant Booking allows travelers to book with you immediately on TripAdvisor. It is a “Pay for Stays” commission model that does not require up-front investment or a long-term commitment. | ||
*TripAdvisor Cost-Per-Click allows you to drive more incremental direct bookings by spotlighting your | *TripAdvisor Cost-Per-Click allows you to drive more incremental direct bookings by spotlighting your prices and availability on TripAdvisor with a cost-per-click model. | ||
To be eligible for TripConnect, you must be connected via one of the certified connectivity partners like Beds24. | To be eligible for TripConnect, you must be connected via one of the certified connectivity partners like Beds24. | ||
= Mapping for Sponsored Placements Direct, TripConnect and TripAdvisor Review Express= | = Mapping for Sponsored Placements Direct, TripConnect and TripAdvisor Review Express= | ||
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Tripadvisor charges per click. Full details of the charges will be available from TripAdvisor. | Tripadvisor charges per click. Full details of the charges will be available from TripAdvisor. | ||
=== Capabilities === | === Capabilities === | ||
*Beds24 can send | *Beds24 can send prices and availability to TripAdvisor | ||
*Bookings are made on your website. Bookings made on the Beds24 booking page will automatically import. | *Bookings are made on your website. Bookings made on the Beds24 booking page will automatically import. | ||
=== TripAdvisor === | === TripAdvisor === | ||
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*Make sure your property is mapped (see above). | *Make sure your property is mapped (see above). | ||
= Use TripConnect Instant Booking= | = Use TripConnect Instant Booking not available for new cusotmers= | ||
Tripadvisor displays | <div class="warning alert alert-danger">{{#fas:exclamation-triangle}} Tripadvisor disconnected this service for new cusotmers. Existing connections are supposed to keep working </div> | ||
Tripadvisor displays prices and availability. Guest can then complete the booking directly on the TripAdvisor web site. | |||
TripConnect Instant Booking works on a pay-per-booking commission model. Full details of the charges will be available from TripAdvisor. | TripConnect Instant Booking works on a pay-per-booking commission model. Full details of the charges will be available from TripAdvisor. | ||
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Tripadvisor requires us to send a confirmation to the guest. The system uses your normal booking confirmation. | Tripadvisor requires us to send a confirmation to the guest. The system uses your normal booking confirmation. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Instant Booking program is currently only available to people booking from | Instant Booking is available for guests booking from these markets: | ||
*United States | |||
*United Kingdom | |||
*Ireland | |||
*Canada | |||
*Australia | |||
*India | |||
*Malaysia | |||
*New Zealand | |||
*Philippines | |||
*Singapore | |||
*South Africa | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Instant Booking program is currently only available to people booking from locations above, other European countries are planned to roll out shortly. | |||
=== Set up=== | === Set up=== | ||
==== TripAdvisor ==== | ==== TripAdvisor ==== | ||
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*If you have more than one property in the same Beds24 account, all you need to do is enter the same TripAdvisor property code for all of them When TripAdvisor request a price for that code, we will send prices for all the properties that have the same code. They will appear on TripAdvisor as different room options in your TripAdvisor property. | *If you have more than one property in the same Beds24 account, all you need to do is enter the same TripAdvisor property code for all of them When TripAdvisor request a price for that code, we will send prices for all the properties that have the same code. They will appear on TripAdvisor as different room options in your TripAdvisor property. | ||
*Make sure your property is mapped (see above). | *Make sure your property is mapped (see above). | ||
=====Requirements from TripAdvisor===== | =====Requirements from TripAdvisor===== | ||
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c. Your room descriptions | c. Your room descriptions | ||
d. | d. At least one property picture and one picture per room. Double check you have at least these activated in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES | ||
Tripadvisor will not accept data if you do not have room descriptions, general policy and/or cancellation policy text. | Tripadvisor will not accept data if you do not have room descriptions, general policy and/or cancellation policy text. | ||
e. '''For Brazil, Greece and US, a STATE in SETTINGS > PROPERTIES > DESCRIPTION > ADDRESS is Mandatory''', if you miss this field, then your data will NOT be transferred. | |||
=====What we are sending===== | =====What we are sending===== | ||
'''Prices:''' | '''Prices:''' | ||
The booking page prices are sent to Tripadvisor. | The booking page prices are sent to Tripadvisor. Daily Prices and Fixed Prices activated for Beds24 offer 1 are considered. If you have prices for other offers these are not sent. | ||
The price of a | The price of a price sent is composed from the Single, Double, Room and extra person prices. | ||
If you select Bookings all compulsory percentage upsell items except for the ones set to "refundable" defined for the property will be included as tax values and added to the final price sent to TripAdvisor. | If you select Bookings all compulsory percentage upsell items except for the ones set to "refundable" defined for the property will be included as tax values and added to the final price sent to TripAdvisor. | ||
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TripAdvisor uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations. | TripAdvisor uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations. | ||
*To allow cancellations go to {{#fas:cog}} (SETTINGS) | *To allow cancellations go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and change the setting for "Booking Cancellations by Guest" | ||
*To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest" | *To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest" | ||
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'''Pictures:''' | '''Pictures:''' | ||
*As property picture we will send picture number 1 from {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. The room pictures is the ones selected in {{#fas:cog}} (SETTINGS) | *As property picture we will send picture number 1 from {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. The room pictures is the ones selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES as "room pictures". | ||
'''Cancellation rules''' | '''Cancellation rules''' | ||
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Tripadvisor uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations. | Tripadvisor uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations. | ||
*To allow cancellations go to SETTINGS | *To allow cancellations go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and change the setting for "Booking Cancellations by Guest" | ||
*We send offer 1 to Tripadvisor. To allow cancellations for offer 1 go to SETTINGS | *We send offer 1 to Tripadvisor. To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest" | ||
=== Activation=== | === Activation=== | ||
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*You can disable individual bookings from receiving a review request | *You can disable individual bookings from receiving a review request | ||
*You can select specific or all rooms to participate | *You can select specific or all rooms to participate | ||
The setting "Review Express" allows you to define if all bookings (Default) or "Only enabled " bookings receive invitations. | |||
=== Limitations === | === Limitations === | ||
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= Use TripConnect Cost per Click = | = Use TripConnect Cost per Click = | ||
Your | Your prices and availability will show on TripAdvisor with a link to your own booking page. Guests can then make a booking using your own booking engine. | ||
Tripadvisor charges per click. Full details of the charges will be available from TripAdvisor. | Tripadvisor charges per click. Full details of the charges will be available from TripAdvisor. | ||