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[[Category:Error Messages from Channels]] | [[Category:Error Messages from Channels]] | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
<div class="heading"> | [[Category:Marketplace]] | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIVAGO and explains how the connection with | <div class="heading">trivago</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIVAGO and explains how the connection with trivago Rate Connect works and how to set it up. | |||
trivago Rate Connect allows you to promote your website | trivago Rate Connect allows you to promote your website prices on trivago and run cost-per-click campaigns. | ||
==General== | ==General== | ||
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*Beds24.com can send descriptive information about your property | *Beds24.com can send descriptive information about your property | ||
*Guests are sent to your booking page to make a direct booking | *Guests are sent to your booking page to make a direct booking | ||
*You can send cancellations and modifications to trivago | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>The data communication is initiated by trivago. trivago pulls the data from Beds24 (we can not push data to trivago). That means that trivago sends us a request for prices and availability and we then send your data. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>The data communication is initiated by trivago. trivago pulls the data from Beds24 (we can not push data to trivago). That means that trivago sends us a request for prices and availability and we then send your data. | ||
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**Check the information you have entered there as 'Property Name" | **Check the information you have entered there as 'Property Name" | ||
**Check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on trivago. | **Check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on trivago. | ||
By default the booking page is opened when a guest click to book on | By default the booking page is opened when a guest click to book on trivago. If you want the booking to take place on your embedded booking page on your web site you can set a "Booking Redirect" to this page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > BEHAVIOUR. | ||
=== What we send === | === What we send === | ||
'''Prices''' | '''Prices''' | ||
Fixed Prices and Daily Prices for offer 1 and offer 2 with the booking page (www.beds24.com) selected are sent to trivago. If you have both prices for offer 1 and 2 the lowest of these are sent. | |||
In your | In your Fixed Prices or Daily Drices, make sure you have ticked "www.beds24.com" under the tab "Channels" (Fixed Prices) and under "Enabled" (daily prices). "www.beds24.com - agents" will NOT work. | ||
Both the net price without VAT and the end price including VAT tax and extra fees are sent. | Both the net price without VAT and the end price including VAT tax and extra fees are sent. | ||
If you want to accept multiple room bookings on | If you want to accept multiple room bookings on trivago you need to activate this option in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE >PAGE DESIGN. | ||
'''Tax ''' | '''Tax ''' | ||
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'''VAT''' | '''VAT''' | ||
VAT is sent as a | VAT is sent as a separate item. The VAT is calculated on prices taxes and extra fees as per you VAT setting in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > VAT RATE %. | ||
'''Deposit''' | '''Deposit''' | ||
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trivago uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations. | trivago uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations. | ||
*To allow cancellations go to SETTINGS | *To allow cancellations go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and change the setting for "Booking Cancellations by Guest" | ||
*We send offer 1 to trivago. To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest" | *We send offer 1 to trivago. To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest" | ||
'''Currency''' | '''Currency''' | ||
*The currency code sent to trivago is defined in {{#fas:cog}} (SETTINGS) | *The currency code sent to trivago is defined in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Currency Code" and must be set to match your prices entered in Beds24. | ||
'''Multiplier''' | '''Multiplier''' | ||
You can set a multiplier to adjust the prices sent to | You can set a multiplier to adjust the prices sent to trivago if required. | ||
===Activation=== | ===Activation=== | ||
*Set "Synchronise" to "Booking (price inc. breakfast) if your prices include breakfast | *Set "Synchronise" to "Booking (price inc. breakfast) if your prices include breakfast | ||
*Set "Synchronise" to "Booking (price exc. breakfast) if your prices are without breakfast | *Set "Synchronise" to "Booking (price exc. breakfast) if your prices are without breakfast | ||
== Send cancellations or modifications == | |||
trivago bookings have an "Update to trivago" button under "Details" which you can use to report cancellations or modifications. If the price of the booking changes update the "Price" field in "Charges and Payments" before sending. | |||
== Common Errors == | == Common Errors == | ||
'''Beds24 is not automatically detected as IBE''' | '''Beds24 is not automatically detected as IBE''' | ||
Go to SETTINGS -> PROPERTIES -> DESCRIPTION and check the information you have entered there as 'Property Name" and also check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on trivago. | Go to SETTINGS -> PROPERTIES -> DESCRIPTION and check the information you have entered there as 'Property Name" and also check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on trivago. | ||
If they are please contact trivago support and give them your Beds4 property ID. | If they are please contact trivago support and give them your Beds4 property ID. | ||
'''No price shown for activated market''' {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. | '''No price shown for activated market''' {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. | ||