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[[Category:Automation]] | [[Category:Automation]] | ||
<div class="heading">Messages</div> | <div class="heading">Messages</div> | ||
This page is about the menu MESSAGES | This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24. | ||
=Summary= | |||
= | <div class="summarybox"> | ||
The list only shows messages from guests who booked on channels with a direct messaging integration which are '''Airbnb''', '''Booking.com''', '''Expedia''', '''Vrbo group inkl. Abritel, FewoDirekt, Stayz'''. | |||
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | ||
*You and your guests will see the messages in the channels extranet. | *You and your guests will see the messages in the channels extranet and apps | ||
*You can view all messages also from the "API Messages" component on the DASHBOARD. | |||
</div> | |||
=Send messages to guests= | |||
Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread. | Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread. | ||
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | ||
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type. | |||
</div> | |||
=Supported OTA's = | =Supported OTA's = | ||
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type. | |||
Please check the channels help pages for further information. | |||
==Airbnb== | ==Airbnb== | ||
You can communicate with Airbnb guests directly from Beds24. | You can communicate with Airbnb guests directly from Beds24. | ||
Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | ||
The messages will be added to the Airbnb reservation message thread. | The messages will be added to the Airbnb reservation message thread. | ||
Airbnb supports attachments in JPG, GIF and PNG format. | Airbnb supports attachments in JPG, GIF and PNG format. | ||
==Booking.com== | |||
You can communicate with Booking.com guests directly from Beds24. | |||
Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs. | |||
You and your guests will see the messages in Booking.com Messaging Center. | |||
==Expedia == | |||
Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | |||
Expedia supports attachments in JPG, PNG and PDF format. | |||
==Vrbo== | |||
You can communicate with Vrbo guests directly from Beds24. | |||
Vrbo allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | |||
The messages will be added to the Vrbo reservation message thread. | |||
Vrbo supports attachments in PDF, JPG, PNG, and GIF format. | |||