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<h1 style="text-align: center;">Beds24 Support Center</h1>
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>


<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]].</span>
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 200%;" >{{#fas:chalkboard-teacher}}Webinars - <span style="font-weight: normal;"> </span> all upcoming and future [[webinars]] .</span>
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</h3>  


<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
<h2 style="text-align: center; ">Common help topics </h2>


<div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;">
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics
 
 
<h2 style="text-align:center">Covid-19 - Toolbox </h2>
 
<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}}  </span>  Getting Started</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>  Getting Started</h4>
[[Introduction|How the System Works]]
[[Introduction|How the System Works]]


[[Do_the_initial_Setup|Setup guide]]
[[Do_the_initial_Setup|Setup guide for all property types]]
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]


[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]


[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]


[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]


[[Agency_%26_Multiple_Property_Setup | Owner management ]]
[[Questions_and_Answers|Frequently asked questions]]


[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]


[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]
to sell room at different constellations and make availability dependent]]


[[Questions_and_Answers|Frequently asked questions]]
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>


'''[[Tips_and_tricks|Tips and tricks collection]]'''


<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
[[Mobile_App_Android_and_IOS|Android and IOS app]]
 
'''[[Tips_and_tricks|Tips and ideas]]'''


[[:category:Bookings|Add and manage bookings]]
[[:category:Bookings|Add and manage bookings]]
[[:category:Invoice|Invoicing]]


[[:category:Bookings|Check-in and check-out]]
[[:category:Bookings|Check-in and check-out]]


[[:category:Calendar|Use the calendar]]
[[:category:Calendar|How to use and customize the Calendar]]


[[:category:Dashboard|Use the dashboard]]
[[:category:Dashboard|How to use  and customize the Dashboard]]


[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
[[:Category:Prices#Check_Prices|Check prices]]


[[Close_Rooms|Close rooms]]
[[Close_Rooms|Close rooms]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[:Category:Prices#Check_Prices|Check prices]]
[[:category:Invoice|Invoicing]]


[[:category:Calendar#Diary_Function|Use the diary function]]
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]


[[:category:Reports|Generate reports]]
[[Make_notes|Notes & Task function]]


[[Proposal_or_quote|Send proposal or quote]]
[[Mobile_App_Android_and_IOS|Mobile use]]


[[Make_notes|Keep notes]]
[[:category:Reports|Reports]]


[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
[[Proposal_or_quote|Send proposal or quote]]


[[:category:Troubleshooting|Troubleshooting]]
[[:category:Troubleshooting|Troubleshooting]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>


[[:category:Booking_Page|Customise booking page]]
[[:category:Booking_Page|Customise booking page]]
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[[:category:Widgets|Generate widgets]]
[[:category:Widgets|Generate widgets]]
 
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span>  Prices</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span>  Prices</h4>


[[:category:Prices|Set prices]]
[[:category:Prices|Set prices]]
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[[Seasonal_Prices|Seasonal prices]]
[[Seasonal_Prices|Seasonal prices]]


[[Last-Minute_Prices|Last-Minute prices]]
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]


[[Occupancy Based Prices|Occupancy based prices]]
[[Occupancy Based Prices|Occupancy based prices]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]


[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]


[[:category:Dynamic_Prices|Dynamic Prices]]
[[:category:Dynamic_Prices|Dynamic Prices]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]


[[:category:Agents|Special rates for agents]]
[[:category:Agents|Special prices for agents]]


[[:category:Discounts|Special rates for specific referer]]
[[:category:Discounts|Special prices for specific referer]]


[[Internal_Prices|Internal prices which are only available in the control panel]]  
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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[[Prices_including_cleaning_fees|Cleaning Fee]]
[[Prices_including_cleaning_fees|Cleaning Fee]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
[[:category:Prices|Availability]]
[[:category:Prices|Availability]]


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[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>


[[:category:Channel_Manager|Automatically sync with channels]]
[[:category:Channel_Manager|Automatically sync with channels]]
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[[:category:Self-Check-in|Self Check-in]]
[[:category:Self-Check-in|Self Check-in]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>


[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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[[Yield_Optimiser|Yield Optimiser]]
[[Yield_Optimiser|Yield Optimiser]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>


[[:category:Bookings|Add and manage bookings]]
[[:category:Bookings|Add and manage bookings]]
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[[:category:Confirmation_Messages|Confirmations to guests]]
[[:category:Confirmation_Messages|Confirmations to guests]]


[[Host_Notifications|Notifications to hosts]]
[[Corporate_Guests|Corporate guests]]
 
[[Export_Bookings|Export bookings]]
 
[[Group_Bookings|Group bookings]]


[[:category:Invoice|Invoice]]
[[:category:Invoice|Invoice]]
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[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]


[[Export_Bookings|Export bookings]]
[[Host_Notifications|Notifications to hosts]]


[[Group_Bookings|Group bookings]]
[[:category:Reviews|Reviews]]
 
[[Corporate_Guests|Corporate guests]]


[[:category:Reports|Reports]]
[[:category:Reports|Reports]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>


[[:Category:Messaging|Communication via Beds24]]
[[:Category:Messaging|Communication via Beds24]]
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[[Auto_Actions| Automated Email and SMS]]
[[Auto_Actions| Automated Email and SMS]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]
[[:category:Payments|Collect payments from guests]]


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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<div class="shadow">
 
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span>  Guest Management</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span>  Guest Management</h4>
[[:category:Guests|Guest database]]
[[:category:Guests|Guest database]]


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[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
[[:category:Sub_Account|User management and multiple log-ins]]


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[[Billing|Payments to Beds24]]
[[Billing|Payments to Beds24]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>


[[Facebook_App:_Install_the_App|Facebook app]]
[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:Wordpress|Use the Wordpress Plugin]]
[[:category:Wordpress|Use the Wordpress Plugin]]


[[:category:Apps|Other Apps and Integrations]]
[[:category:Marketplace|Other Apps and Integrations]]


[[:category:API|API]]
[[:category:API|API]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel manager works]]
[[:category:Channel_Manager|How the channel manager works]]


[[Channel_Manager_Capabilities|Channel manager capabilities]]
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]


[[:category:Set_up_Instructions|Set up instructions for channels]]
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]


[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
[[:category:rooms|Rooms and room types ]]


[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[:category:Error_Messages_from_Channels|Error messages from channels]]
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>


 
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
[[:category:Prices_and_Availability|Booking page shows no availability]]
[[:category:Prices|Booking page shows no availability]]


[[Outgoing_Email|Emails to guests do not send]]
[[Outgoing_Email|Emails to guests do not send]]
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[[:category:Error_Messages_from_Channels|Error messages from other channels]]
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>


 
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}}  </span>  Developer options</h4>
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
[[:category:API|API]]
[[:category:API|API]]


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<div style="clear: both;"></div>
<div style="clear: both;"></div>
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
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