Setting/automailsendoffset: Difference between revisions
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Markkinchin (talk | contribs) Created page with "The Time Offset and the Send Trigger settings work together to determine when the email should be sent." |
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The Time | The "Trigger Time" sets the time relative to the "Trigger Event" when the action should first trigger. | ||
A positive value is after the event and a negative value is before the event. | |||
A negative value in combination with the Trigger Event "Booking" is not valid (triggering before booking is not possible). | |||
For "Booking" the system uses the actual booking time for calculation. | |||
For "Check-in" and "Check-out" it uses '''midnight'''. | |||
The Auto actions are processed in batches on the volume/queue and the capabilities of your EMail server it can take longer. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The trigger Time '''+hrs''' will be the first time the auto action can be considered to be added to a batch and could trigger on a booking, there is no guarantee that the auto action will trigger at this time. | |||
Example 1:<br> | |||
Trigger Event = Booking<br> | |||
Trigger Time = Immediate / +0 Hours<br> | |||
Example 2:<br> | |||
Trigger Event = Check-in<br> | |||
Trigger Time = -1 Day / +10 Hours<br> | |||
Triggers one day before check-in from 10am | |||
Example 3:<br> | |||
Trigger Event = Check-out<br> | |||
Trigger Time = +6 Days / +10 Hours<br> | |||
Triggers one week after check-out from 10am | |||
Note: All times are calculated on the '''local timezone''' of the owner account. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> There is no guarantee regarding the trigger/time of your auto actions. | |||