Difference between revisions of "Main Page"

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<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
 
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
  
<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
 
</h3>  
 
</h3>  
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
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<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
 
</h3>  
 
</h3>  
<h3 style="text-align: center;"> <span style="color: #f3e504; font-size: 180%;" >{{#fas:lightbulb}}</span> Covid-19 Toolbox    <span style="font-weight: normal;">knowledge base to help you [[Managing_Business_Disruptions|manage business disruptions]]. </span>
 
</h3>
 
<h3 style="text-align: center;"> <span style="color: #f3e504; font-size: 180%;" >{{#fas:lightbulb}}</span> Market Intelligence    <span style="font-weight: normal;">information and links to [[Market_Intelligence|studies and research resources]]. </span>
 
</h3>
 
  
 +
<h2 style="text-align: center; ">Common help topics </h2>
  
 +
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics
 +
 +
<div class="startbox">
 
<div class="col-3">
 
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
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<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}}  </span>  Getting Started</h4>
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>  Getting Started</h4>
 
[[Introduction|How the System Works]]
 
[[Introduction|How the System Works]]
  
[[Do_the_initial_Setup|Setup guide]]
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[[Do_the_initial_Setup|Setup guide for all property types]]
  
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
  
[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
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[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
  
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
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[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
  
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 
  
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
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[[Questions_and_Answers|Frequently asked questions]]
 +
 
 +
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
  
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 
to sell room at different constellations and make availability dependent]]
 
to sell room at different constellations and make availability dependent]]
  
[[Questions_and_Answers|Frequently asked questions]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 +
</div>
  
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
  
 
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'''[[Tips_and_tricks|Tips and ideas collection]]'''
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
 
 
 
'''[[Tips_and_tricks|Tips and ideas]]'''
 
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Invoice|Invoicing]]
 
  
 
[[:category:Bookings|Check-in and check-out]]
 
[[:category:Bookings|Check-in and check-out]]
  
[[:category:Calendar|Use the calendar]]
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[[:category:Calendar|How to use and customize the Calendar]]
  
[[:category:Dashboard|Use the dashboard]]
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[[:category:Dashboard|How to use  and customize the Dashboard]]
  
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
+
[[:Category:Prices#Check_Prices|Check prices]]
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
[[:Category:Prices#Check_Prices|Check prices]]
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[[:category:Invoice|Invoicing]]
  
[[:category:Calendar#Diary_Function|Use the diary function]]
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[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
  
[[:category:Reports|Generate reports]]
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[[Make_notes|Notes & Task function]]
  
[[Proposal_or_quote|Send proposal or quote]]
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[[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]]
  
[[Make_notes|Keep notes]]
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[[:category:Reports|Reports]]
  
[[Use_the_System_from_a_Tablet_or_Mobile|Mobile devices]]
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[[Proposal_or_quote|Send proposal or quote]]
  
 
[[:category:Troubleshooting|Troubleshooting]]
 
[[:category:Troubleshooting|Troubleshooting]]
 +
</div>
  
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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[[:category:Widgets|Generate widgets]]
 
[[:category:Widgets|Generate widgets]]
 
+
</div>
 
 
 
 
 
</div>
 
</div>
 
</div>
 
</div>
  
 
<div class="col-3">
 
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
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<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span>  Prices</h4>
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span>  Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
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[[Seasonal_Prices|Seasonal prices]]
 
[[Seasonal_Prices|Seasonal prices]]
  
[[Last-Minute_Prices|Last-Minute prices]]
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[[Last-Minute_Prices|Last-Minute and Early Booker prices]]
  
 
[[Occupancy Based Prices|Occupancy based prices]]
 
[[Occupancy Based Prices|Occupancy based prices]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
  
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
  
 
[[:category:Dynamic_Prices|Dynamic Prices]]
 
[[:category:Dynamic_Prices|Dynamic Prices]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
[[:category:Agents|Special rates for agents]]
+
[[:category:Agents|Special prices for agents]]
  
[[:category:Discounts|Special rates for specific referer]]
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[[:category:Discounts|Special prices for specific referer]]
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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[[Prices_including_cleaning_fees|Cleaning Fee]]
 
[[Prices_including_cleaning_fees|Cleaning Fee]]
 
 
 
</div>
 
</div>
  
<div style="padding: 0 10px 0 10px;">
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
 
[[:category:Prices|Availability]]
 
[[:category:Prices|Availability]]
  
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[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 +
</div>
  
 
+
<div class="shadow">
 
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>
 
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
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[[:category:Self-Check-in|Self Check-in]]
 
[[:category:Self-Check-in|Self Check-in]]
 +
</div>
  
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
  
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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[[Yield_Optimiser|Yield Optimiser]]
 
[[Yield_Optimiser|Yield Optimiser]]
 
</div>
 
</div>
 
+
</div>
 
 
 
</div>
 
</div>
 
<div class="col-3">
 
<div class="col-3">
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
  
[[Host_Notifications|Notifications to hosts]]
+
[[Corporate_Guests|Corporate guests]]
 +
 
 +
[[Export_Bookings|Export bookings]]
 +
 
 +
[[Group_Bookings|Group bookings]]
  
 
[[:category:Invoice|Invoice]]
 
[[:category:Invoice|Invoice]]
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[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
  
[[Export_Bookings|Export bookings]]
+
[[Host_Notifications|Notifications to hosts]]
  
[[Group_Bookings|Group bookings]]
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[[:category:Reviews|Reviews]]
 
 
[[Corporate_Guests|Corporate guests]]
 
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
 +
</div>
  
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>
  
 
[[:Category:Messaging|Communication via Beds24]]
 
[[:Category:Messaging|Communication via Beds24]]
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[[Auto_Actions| Automated Email and SMS]]
 
[[Auto_Actions| Automated Email and SMS]]
 +
</div>
  
 
+
<div class="shadow">
 
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
 
 
[[:category:Payments|Collect payments from guests]]
 
[[:category:Payments|Collect payments from guests]]
  
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
 
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
</div>
  
 
+
<div class="shadow">
 
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span>  Guest Management</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span>  Guest Management</h4>
 
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
 
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
 +
</div>
  
 
+
<div class="shadow">
 
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
 
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
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[[Billing|Payments to Beds24]]
 
[[Billing|Payments to Beds24]]
 +
</div>
  
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
  
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:API|API]]
 
[[:category:API|API]]
 +
</div>
 
</div>
 
</div>
  
 
<div class="col-3">
 
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
[[https://wiki.beds24.com/index.php/Category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
+
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
  
[[:category:Set_up_Instructions|Set up instructions for channels]]
+
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
  
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
+
[[:category:rooms|Rooms and room types ]]
  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 +
</div>
  
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
[[:category:Prices_and_Availability|Booking page shows no availability]]
+
[[:category:Prices|Booking page shows no availability]]
  
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[Outgoing_Email|Emails to guests do not send]]
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[[:category:Error_Messages_from_Channels|Error messages from other channels]]
 
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
 +
</div>
  
 
+
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}}  </span>  Developer options</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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</div>
 
</div>
 
</div>
 
</div>
 +
</div>
 +
 
<div style="clear: both;"></div>
 
<div style="clear: both;"></div>
 +
 +
<div class="shadow">
 
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
  
 
+
</div>
 
 
  
 
<div style="">
 
<div style="">

Latest revision as of 10:42, 26 October 2024

1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.3 Common help topics

Use the search at the top to search for other topics

1.3.17 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.