Setting/Report cancel or no show to Expedia: Difference between revisions

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Report cancel or no show to Expedia so you will not be charged commission.
'''You can update a reservation if the travel dates or prices applied to the reservation were modified. Following rules apply:'''
*Cannot be done before the reservation's check-in date.
*Can be performed on Hotel Collect reservations for independently managed properties operating under the Hotel Collect or Expedia Traveller Preference business model. Not available for Expedia *Collect or Hotel Collect Group Reconciliation properties.
*Check-in date must be the current date and/or in the past.
*Can be reconciled from the check-in date until the fourth day of the month after the checkout date.
*Amounts for dates included in the original reservation cannot be modified to a value four times above the actual amounts applicable to that date, for additional dates, there is no limit.


*Cancel a reservation as requested by the guest - A lodging partner can request to cancel a reservation and agree to waive (or refund , if applicable) any cancellation fees and other amounts associated with the reservation. Expedia Group will not charge any compensation for these waived amounts.
'''You can cancel a reservation if the guest does not show up. Following rules apply:'''
*Cancel a reservation if the method of payment is invalid (Hotel Collect only). To do so you need to set the sub-status to "Non Payment".
*Cannot be done before the reservation's check-in date.
*Can be performed on Hotel Collect reservations for independently managed properties operating under the Hotel Collect or Expedia Traveller Preference business model. Not available for Expedia *Collect or Hotel Collect Group Reconciliation properties.
*Check-in date must be the current date and/or in the past.
*Can be reconciled from the check-in date until the fourth day of the month after the checkout date.
*Fee cannot be more than the initial booking amount.
 
'''You can cancel a reservation as requested by the guest (before the check-in date). Following rules apply:'''
*Can be performed on Expedia Collect and Hotel Collect reservations.
*All penalties are waived when a reservation is cancelled before the check-in date. Cancellations that require penalty charges are not supported.
*Cancel a reservation as requested by the guest (on/after the check-in date):
*Can be performed on Hotel Collect reservations for independently managed properties operating under the Hotel Collect or Expedia Traveller Preference business model. Not available for Expedia *Collect or Hotel Collect Group Reconciliation properties.
*Check-in date must be the current date and/or in the past.
*Can be reconciled from the check-in date until the fourth day of the month after the checkout date.
*Fee cannot be more than the initial booking amount.

Latest revision as of 17:33, 4 December 2023

You can update a reservation if the travel dates or prices applied to the reservation were modified. Following rules apply:

  • Cannot be done before the reservation's check-in date.
  • Can be performed on Hotel Collect reservations for independently managed properties operating under the Hotel Collect or Expedia Traveller Preference business model. Not available for Expedia *Collect or Hotel Collect Group Reconciliation properties.
  • Check-in date must be the current date and/or in the past.
  • Can be reconciled from the check-in date until the fourth day of the month after the checkout date.
  • Amounts for dates included in the original reservation cannot be modified to a value four times above the actual amounts applicable to that date, for additional dates, there is no limit.

You can cancel a reservation if the guest does not show up. Following rules apply:

  • Cannot be done before the reservation's check-in date.
  • Can be performed on Hotel Collect reservations for independently managed properties operating under the Hotel Collect or Expedia Traveller Preference business model. Not available for Expedia *Collect or Hotel Collect Group Reconciliation properties.
  • Check-in date must be the current date and/or in the past.
  • Can be reconciled from the check-in date until the fourth day of the month after the checkout date.
  • Fee cannot be more than the initial booking amount.

You can cancel a reservation as requested by the guest (before the check-in date). Following rules apply:

  • Can be performed on Expedia Collect and Hotel Collect reservations.
  • All penalties are waived when a reservation is cancelled before the check-in date. Cancellations that require penalty charges are not supported.
  • Cancel a reservation as requested by the guest (on/after the check-in date):
  • Can be performed on Hotel Collect reservations for independently managed properties operating under the Hotel Collect or Expedia Traveller Preference business model. Not available for Expedia *Collect or Hotel Collect Group Reconciliation properties.
  • Check-in date must be the current date and/or in the past.
  • Can be reconciled from the check-in date until the fourth day of the month after the checkout date.
  • Fee cannot be more than the initial booking amount.
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