Expedia Mapping: Difference between revisions

(38 intermediate revisions by 3 users not shown)

Line 9:

This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations.

==General==

=Summary=

When all of your prices, and rooms are set up in Beds24 you can start the integration with Expedia:

#Select Beds24 as your channel manager in your Expedia account

#Enter your Expedia hotel ID

#Make sure your "Pricing Model" and Currency are correct, you can check what is required in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES

#Map your rooms and Expedia rate plans

#Set the rooms you want to sync to "Enable"

#Check what will send to Expedia

#Import all upcoming bookings

#Activate the connection

Read the complete [https://wiki.beds24.com/index.php?title=Expedia_Mapping instructions] before you start the integration.

</div>

=General=

*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

Line 23:

Line 39:

*View, manage and create promotions

*Check the status of your property at Expedia

*Communicate with guests from the Booking.com Beds24.

Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.

Line 30:

Line 47:

*Expedia rate plans with with LOS (length of stay) enabled are not supported.

*Expedia does not send guests addresses.

*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.

*For some Expedia partner sites (affiliates), communication via Beds24 is not possible.

== Before you connect ==

= Before you connect =

'''Prices'''

*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

*Expedia supports two pricing models:

**If your pricing model is '''Per Day Pricing''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use ~~rates~~ 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple ~~rates~~ with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the ~~rate~~ can not be sent.

**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.

'''Bookings'''

Line 52:

Line 71:

'''Dorms'''

The price sent to Expedia is the price per bed. You will need a ~~daily price~~ or ~~rate~~ for one guest. If you use ~~rates~~ enter your bed price as "room price" as well. If required you can ask Expedia support to add extra person fees directly at their end.

The price sent to Expedia is the price per bed. You will need a Daily Price or Fixed Prices for one guest. If you use Fixed Prices enter your bed price as "room price" as well. If required you can ask Expedia support to add extra person fees directly at their end.

==What you will need==

=What you will need=

*Your Expedia hotel id

== Set Up==

= Set Up=

Step 1: Select Beds24 as your channel manager in your Expedia account

</div>

~~===Expedia===~~

Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet

Line 75:

Line 99:

Expedia will then send you an email in which you can also see which Pricing Model you are using.

</div></div>

Step 2 : Connect your Expedia account to Beds24

</div>

In Beds24 go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA

~~===Beds24===~~

*Enter your hotel id

*Save

*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in the activation E-Mail from Expedia.

*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES and in the activation E-Mail from Expedia.

*Select if your Expedia "Acquisition type" is "Set by rate plan ID" - "Net" or "Sell". You will find this information in the activation E-Mail from Expedia.

*Select if your Expedia "Acquisition type" is "Set by rate plan ID" - "Net" or "Sell". You will find this information in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES and in the activation E-Mail from Expedia.

<span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

[[Image:hotel-id-expedia.png|500px|link=]]

[[Media:hotel-id-expedia.png|view large]]

</div></div>

~~Mapping~~:

Step 3 : Map your rooms and rates

</div>

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>

~~Map Rooms:~~

*Click on the "Get Code" link next to the room type id setting.

*Choose the Expedia room type id you want to map to each Beds24 room and click on it.

Line 110:

Line 145:

*If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.

*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional ~~rates~~ or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price.

*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional fixed prices or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price.

**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE ~~SETUP~~)

**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE RULES)

**If you use ~~rates~~ go to the "Channels" tab of the ~~rate~~.

**If you use fixed prices go to the "Channels" tab of the fixed price.

The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed.

</div></div>

Step 4 : Enter registration (optional if registration is mandatory)

</div>

*Click on the "Registration details" button

*Click on "Update Registration" to enter you registration details.

</div></div>

Step 5 : Import existing bookings from Expedia '''

</div>

*Tick the "Bookings" check box for each mapped room

*SAVE

*Click the "Import existing bookings" button.

[[Image:importbookings.png|500px|link=]]

[[Media:importbookings.png|view large]]

Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.

</div></div>

Step 6 : Activate the connection

</div>

*Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24.

*Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.

[[Image:activate.png|500px|link=]]

[[Media:activate.png|view large]]

</div></div>

Step 7 : Check the Connection

</div>

*Click on the "View actual data" button to see which prices and availability will send to Expedia

[[Image:actualdata.png|500px|link=]]

[[Media:actualdata.png|view large]]

*Click on "View Status at Expedia" to check the status of your property at Expedias end. If you see an error and do not understand what it means contact Expedia support.

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

</div></div>

==Multiple Rates at Expedia==

Line 145:

Line 236:

By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

~~==Activating==~~

~~Before you activate the connection you can view the live availability and prices that will be sent to Expedia using the "View actual data" button.~~

~~[[Image:actualdata.png|500px|link=]]~~

~~[[Media:actualdata.png|view large]]~~

~~1) Import existing bookings from Expedia~~

~~Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.~~

~~[[Image:importbookings.png|500px|link=]]~~

~~[[Media:importbookings.png|view large]]~~

~~Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.~~

2) Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Expedia as available for new bookings.

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.

~~[[Image:activate.png|500px|link=]]~~

~~[[Media:activate.png|view large]]~~

~~4) New bookings made after XML is enabled will import to Beds24 automatically.~~

~~== Check Connection ==~~

~~Click on "View Status at Expedia" to check the status of your property at Expedias end. If you see an error and do not understand what it means contact Expedia support.~~

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

== Updates and Changes==

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

== Manage Bookings==

= Manage Bookings=

===Virtual Credit Cards ===

Virtual cards can be set to be auto charged at the date they become valid. To use this option

*make sure Expedia Virtual cards is activated in Expedia

[[Image:expedia_evc.png|300px|link=]]

[[Media:expedia_evc.png|view large]]

*set "Auto Process Virtual Cards" = Yes

*make sure your Merchant Category Code (MCC) in Stripe is "Lodging."

Line 193:

Line 260:

===Expedia Collect ===

If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges.

===Send and receive messages ===

You can get communicate with Expedia guest directly from Beds24.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose.

Expedia supports attachments in PDF, JPG, PNG, GIF and PDF format.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings in to a room in the same property as the room which is mapped to Expedia.

=== Report No-shows, date changes request cancellations or restrict channel modifications ===

*You will see buttons in the "~~Summary~~" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia.

*You will see buttons in the "Detail" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia.

**Report invalid cards

**Report date changes

Line 218:

Line 299:

| EXPEDIACOLLECT

| Expedia ~~hat eine virtuelle Karte gesendet~~

| Expedia sent a virtual card

|-

Line 242:

Line 323:

If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.

== Setup Problems==

=Setup Problems=

1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.

2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.

3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.

3) "Extra Person" prices in Daily Prices can be sent, unlike Fixed prices, they cannot be exported but can still be set manually in Expedia.

4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.

==Common Errors==

=Common Errors=

If there is an error on an update, the error message returned by Expedia will be emailed to you.

Common errors and their solutions are:

<div class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div>

The booking was made on an Expedia partner site for which Expedia does not support messaging.

</div></div>

~~'''~~Access to this API with a non-API account is forbidden. Please use an API account.~~'''~~

Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and ~~passsword~~ if entered SAVE and then check if your codes are accessible.

<div class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div>

Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible.

</div></div>

~~'''~~Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel~~'''~~

Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and ~~passsword~~ if entered SAVE and then check if your codes are accessible.

<div class="headline-collapse" >Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel.</div>

Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible.

</div></div>

~~'''~~Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.~~'''~~

Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

<div class="headline-collapse" >Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.</div>

Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

</div></div>

~~'''~~The [amount] cannot be specified with conflicting values within the same request.~~'''~~

Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

<div class="headline-collapse" >The [amount] cannot be specified with conflicting values within the same request.</div>

Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

</div></div>

~~'''~~Can't specify person count for PDP rate plan~~'''~~

Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".

<div class="headline-collapse" >Can't specify person count for PDP rate plan.</div>

Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".

</div></div>

~~'''~~Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.~~'''~~

Change the selector for "Price model" to "Occupancy Pricing"

<div class="headline-collapse" >Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.</div>

Change the selector for "Price model" to "Occupancy Pricing"

</div></div>

~~'''~~Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate~~'''~~

Change the setting for "Acquisition Type" to "Sell".

<div class="headline-collapse" >Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate.</div>

It you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > ~~EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.~~

Change the setting for "Acquisition Type" to "Sell".

It you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER >

~~'''Sell Rates are not expected for Merchant rate plan or Net Rate hotels.'''~~

EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

~~Change the setting for "Acquisition Type" to "Net".~~

</div></div>

~~If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER >~~ EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

~~'''The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx'''~~

~~You~~ are ~~trying to update rooms which you do~~ not ~~have in Expedia~~. ~~You can only update IDs which you see when you go to SETTINGS~~-~~CHANNEL MANAGER~~-~~Expedia and then click on~~ "~~Get Codes~~"

<div class="headline-collapse" >Sell Rates are not expected for Merchant rate plan or Net Rate hotels.</div>

Change the setting for "Acquisition Type" to "Net".

~~''' Invalid data in request: Provided id xxx is not integer '''~~

If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

~~Please check your mapping. You can only update IDs which~~ you ~~see when you click on~~ and ~~then click on~~ "~~Get Codes~~" in SETTINGS-CHANNEL MANAGER > EXPEDIA or the ~~" Channels" tab of~~ the prices.

</div></div>

~~'''~~Stop sell outside of Y with remaining base availability ~~'''~~

~~and~~

<div class="headline-collapse" >The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx.</div>

~~'''~~Unable to set total inventory below the current base allocation value~~.'''~~

~~and '''~~Inventory request adjusted to prevent prohibited base availability decrease~~'''~~

You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"

Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.

</div></div>

<div class="headline-collapse" >Invalid data in request: Provided id xxx is not integer. </div>

Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices.

</div></div>

<div class="headline-collapse" >Stop sell outside of Y with remaining base availability OR Unable to set total inventory below the current base allocation value OR Inventory request adjusted to prevent prohibited base availability decrease</div>

Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.

A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.

Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.

*Make sure you have valid ~~rates~~ for the mentioned dates and no bookings from other sources

*Make sure you have valid prices for the mentioned dates and no bookings from other sources

*Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)

*Expedia: Ask Expedia to remove the guaranteed allotment

</div></div>

~~'''~~The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type~~, '''~~

The password is empty or contains invalid characters.

<div class="headline-collapse" >The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type.</div>

Check the username and password entered in the channel manager settings is correct.

The password is empty or contains invalid characters.

Check the username and password entered in the channel manager settings is correct.

</div></div>

~~'''~~RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''

You can only update IDs which you see when you click on "Get Codes".

<div class="headline-collapse" >RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''</div>

You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.

You can only update IDs which you see when you click on "Get Codes".

You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.

*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct Expedia rate id is selected from the 'get codes' list.

*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.

*Open your ~~rates~~ (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.

*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.

*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

</div></div>

'''Room is not active OR ROOM_NOT_ACTIVE'''

You can only update IDs that you see when you click on "Get Codes".

<div class="headline-collapse" >'''Room is not active OR ROOM_NOT_ACTIVE'''</div>

You can only update IDs that you see when you click on "Get Codes".

*Scroll to Room id and click 'get codes' to ensure you select a valid code from the list.

</div></div>

~~'''~~Non-existent rate plan and rate level pair provided'''

You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your ~~rates~~ (if ~~rates~~ are used) and your daily prices.

<div class="headline-collapse" >Non-existent rate plan and rate level pair provided'''</div>

You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your fixed prices(if fixed prices are used) and your daily prices.

</div></div>

~~'''~~Inactive rate plan for restriction or rate updated'''

You are sending a wrong rate plan id. ~~Check your~~ rate ~~plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and~~ in the "Channels" tab of ~~your rates~~/daily prices~~. Please use~~ the ~~function~~ 'get codes' and ~~only use~~ the rate ~~ids~~ from the ~~drop-down~~ list.

<div class="headline-collapse" >Inactive rate plan for restriction or rate updated'''</div>

You are sending a wrong rate plan id. You can only update IDs which you see when you click on "Get Codes".

You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.

*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.

*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.

*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.

*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

</div></div>

~~'''~~MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.~~'''~~

The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.

<div class="headline-collapse" >MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.</div>

The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.

</div></div>

~~'''~~The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type~~'''~~

The username/and or password you entered are wrong. Enter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)

<div class="headline-collapse" >The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type</div>

The username/and or password you entered are wrong. Enter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)

</div></div>

~~'''~~LOS restriction conflict - Min Nights Greater Than Max Nights.~~'''~~

Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:

<div class="headline-collapse" >LOS restriction conflict - Min Nights Greater Than Max Nights.</div>

Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:

1. Log into your Expedia extranet and raise or remove the maximum stay.

2. Set the "Maximum Stay" in the ~~rates~~ you are sending to Expedia to 28 or lower.

2. Set the "Maximum Stay" in the fixed prices you are sending to Expedia to 28 or lower.

</div></div>

~~'''~~Access denied~~'''~~

If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check:

<div class="headline-collapse" >Access denied</div>

If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check:

*in the Expedia extranet that the connection has been requested.

*the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

</div></div>

~~'''~~Authentication error: invalid username or password~~'''~~

invalid username or password

<div class="headline-collapse" >Authentication error: invalid username or password invalid username or password</div>

Check the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

Check the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

</div></div>

~~'''~~Access to this API with a non-API account is forbidden. Please use an API account.~~'''~~

You are using the wrong credentials. Try removing your username and password if entered SAVE and then check if your codes are accessible.

<div class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div>

You are using the wrong credentials. Try removing your username and password if entered SAVE and then check if your codes are accessible.

</div></div>

~~'''~~Currency code is invalid - Currency for xxx is not the same as the database value~~'''~~

The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.

<div class="headline-collapse" >Currency code is invalid - Currency for xxx is not the same as the database value</div>

The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.

</div></div>

~~'''~~Internal system error, please try again in a few minutes~~'''~~

Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

<div class="headline-collapse" >Internal system error, please try again in a few minutes</div>

Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

</div></div>

~~'''~~The requested resource is not available~~'''~~

Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

<div class="headline-collapse" >The requested resource is not available</div>

Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

</div></div>

~~'''~~Net/Sell rate must be within Rate Verification threshold~~'''~~

Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.

<div class="headline-collapse" >Net/Sell rate must be within Rate Verification threshold</div>

Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.

</div></div>

~~'''~~Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan~~'''~~

You are trying to update an inactive rate plan. You can only ~~map rate plans~~ which ~~are available~~ when you click on "Get Codes". ~~Please remove this ID from SETTINGS->CHANNEL MANAGER->EXPEDIA and/or~~ the "Channels" tab in your ~~rates~~ and daily prices.

<div class="headline-collapse" >Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan</div>

You are trying to update an inactive rate plan. You can only update IDs which you see when you click on "Get Codes".

You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.

*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.

*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.

*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.

*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

</div></div>

~~'''~~Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value~~'''~~

You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices.

<div class="headline-collapse" >Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value</div>

You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices.

</div></div>

~~'''~~Length of stay has to be provided for the Rate Plans with LOS enabled.~~'''~~

Expedia rate plans ~~with~~ with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.

<div class="headline-collapse" >Length of stay has to be provided for the Rate Plans with LOS enabled.</div>

Expedia rate plans with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.

</div></div>

~~'''~~Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y'''

and

<div class="headline-collapse" >Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y'''

'''Occupancy exceeds maximum Room Type Person Count'''

and '''Occupancy exceeds maximum Room Type Person Count'''</div>

You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.

You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.

</div></div>

'''The ~~restrictions~~ of ~~restrictionId~~ are derived and cannot be updated '''

Your ~~rates~~ have ~~restricitons which~~ are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.

<div class="headline-collapse" >The restrictions of restrictionId are derived and cannot be updated ''' OR '''The rates of rateId are derived and cannot be updated'''</div>

Your fixed prices have restrictions that are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.

</div></div>

~~'''~~7028 (India only)~~'''~~

You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.

<div class="headline-collapse" >7028 (India only)</div>

You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.

</div></div>

== Notes ==

= Notes =

Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change.

Line 385:

Line 577:

*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.

Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet

Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet. IMPORTANT: Disconnect all options

[[Image:~~expdia_self~~.~~jpg~~|100px|link=]]

[[Image:expedia_disconnect.png|100px|link=]]

[[Media:~~expdia_self~~.~~jpg~~|view large]]

[[Media:expedia_disconnect.png|view large]]

Line 394:

Line 586:

If you have problems please contact Expedia support.

== FAQ ==

= FAQ =

=== Will I receive notifications on new bookings?===

Will I receive notifications on new bookings?

</div>

After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

</div></div>

=== Do guests receive a confirmation? ===

Do guests receive a confirmation?

</div>

The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

</div></div>

=== How do I modify or cancel a booking?===

How do I modify or cancel a booking?

</div>

Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.

</div></div>

How do can I access credit card details?

</div>

~~=== How do can I access credit card details?===~~

This is how you can [[View_Credit_Card_Details| view credit card details]].

</div></div>

=== How do I add a promotion or special price?===

How do I add a promotion or special price?

</div>

You can set up promotions in the Expedia extranet.

=== Can I send different prices for different minimum stays or different numbers of guests?===

</div></div>

Yes~~. You~~ can ~~do this either with "derived"~~ prices or ~~multiple rates ids~~. See the "Multiple rates" section ~~of this page~~.

Can I send different prices for different minimum stays or different numbers of guests?

</div>

Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above.

</div></div>

=== I have multiple Expedia hotel ids. How do I set this up? ===

I have multiple Expedia hotel ids. How do I set this up?

</div>

The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.

</div></div>

=== Can I use the same Expedia hotel ID for different properties in Beds24?===

Can I use the same Expedia hotel ID for different properties in Beds24?

</div>

Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.

</div></div>

=== What to do when I receive an overbooking?===

*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel ~~manger~~ is able to make updates.

What to do when I receive an overbooking?

</div>

*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates.

*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

</div></div>

=== Why did a booking not import?===

Why did a booking not import?

</div>

*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

</div></div>

=== Why is the price for the booking wrong?===

Why is the price for the booking wrong?

</div>

*A special offer set up in the channel may have reduced the price the channel manager sent.

*Your prices are not set up as you expect.

</div></div>

=== What is base allocation? ===

What is base allocation?

</div>

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

</div></div>

=== What do I do when I have a no show?===

What do I do when I have a no show?

</div>

To report a no show contact Expedia support.

</div></div>

@@ Line 9: / Line 9: @@
 This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations.
-==General==
+=Summary=
+<div class="summarybox">
+When all of your prices, and rooms are set up in Beds24 you can start the integration with Expedia:
+#Select Beds24 as your channel manager in your Expedia account
+#Enter your Expedia hotel ID
+#Make sure your "Pricing Model" and Currency are correct, you can check what is required in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA  > ROOMS & RATES
+#Map your rooms and Expedia rate plans
+#Set the rooms you want to sync to "Enable"
+#Check what will send to Expedia
+#Import all upcoming bookings
+#Activate the connection
+Read the complete [https://wiki.beds24.com/index.php?title=Expedia_Mapping instructions] before you start the integration.
+</div>
+=General=
 *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
 *This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
@@ Line 23: / Line 39: @@
 *View, manage and create promotions
 *Check the status of your property at Expedia
+*Communicate with guests from the Booking.com Beds24.
 Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.
@@ Line 30: / Line 47: @@
 *Expedia rate plans with with LOS (length of stay) enabled are not supported.
 *Expedia does not send guests addresses.
+*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.
+*For some Expedia partner sites (affiliates), communication via Beds24 is not possible.
-== Before you connect ==
+= Before you connect =
 '''Prices'''
 *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
 *Expedia supports two pricing models:
 **If your pricing model is '''Per Day Pricing''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
-**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.  If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.
+**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.  If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
 '''Bookings'''
@@ Line 52: / Line 71: @@
 '''Dorms'''
-The price sent to Expedia is the price per bed. You will need a daily price or rate for one guest. If you use rates enter your bed price as "room price" as well. If required you can ask Expedia support to add  extra person fees directly at their end.
+The price sent to Expedia is the price per bed. You will need a Daily Price or Fixed Prices for one guest. If you use Fixed Prices enter your bed price as "room price" as well. If required you can ask Expedia support to add  extra person fees directly at their end.
-==What you will need==
+=What you will need=
 *Your Expedia hotel id
-== Set Up==
+= Set Up=
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Step 1: Select Beds24 as your channel manager in your Expedia account
+</div>
+<div class="mw-collapsible-content">
-===Expedia===
 Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet
@@ Line 75: / Line 99: @@
 Expedia will then send you an email in which you can also see which Pricing Model you are using.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Step 2 : Connect your Expedia account to Beds24
+</div>
+<div class="mw-collapsible-content">
+In Beds24 go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA
-===Beds24===
 *Enter your hotel id
 *Save
-*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in the activation E-Mail from Expedia.
+*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES and in the activation E-Mail from Expedia.
-*Select if your Expedia  "Acquisition type" is "Set by rate plan ID" - "Net" or "Sell". You will find this information in the activation E-Mail from Expedia.
+*Select if your Expedia  "Acquisition type" is "Set by rate plan ID" - "Net" or "Sell". You will find this information in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES and in the activation E-Mail from Expedia.
 <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> If you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.
 [[Image:hotel-id-expedia.png|500px|link=]]
 [[Media:hotel-id-expedia.png|view large]]
+</div></div>
+<div class="mw-collapsible mw-collapsed">
-Mapping:
+<div  class="headline-collapse" >
+Step 3 : Map your rooms and rates
+</div>
+<div class="mw-collapsible-content">
 <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
-Map Rooms:
 *Click on the "Get Code" link next to the room type id setting.
 *Choose the Expedia room type id you want to map to each Beds24 room and click on it.
@@ Line 110: / Line 145: @@
 *If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.
-*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional rates or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price.
+*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional fixed prices or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price.
-**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES  >DAILY PRICE SETUP)
+**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES  >DAILY PRICE RULES)
-**If you use rates go to the "Channels" tab of the rate.
+**If you use fixed prices go to the "Channels" tab of the fixed price.
 The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.
 <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Step 4 : Enter registration (optional if registration is mandatory)
+</div>
+<div class="mw-collapsible-content">
+*Click on the "Registration details" button
+*Click on "Update Registration" to enter you registration details.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Step 5 : Import existing bookings from Expedia '''
+</div>
+<div class="mw-collapsible-content">
+*Tick the "Bookings" check box for each mapped room
+*SAVE
+*Click the "Import existing bookings" button.
+[[Image:importbookings.png|500px|link=]]
+[[Media:importbookings.png|view large]]
+Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Step 6 : Activate the connection
+</div>
+<div class="mw-collapsible-content">
+*Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24.
+*Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.
+[[Image:activate.png|500px|link=]]
+[[Media:activate.png|view large]]
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Step 7 : Check  the Connection
+</div>
+<div class="mw-collapsible-content">
+*Click on the "View actual data" button to see which prices and availability will send to Expedia
+[[Image:actualdata.png|500px|link=]]
+[[Media:actualdata.png|view large]]
+*Click on "View Status at Expedia" to check the status of your property at Expedias end. If you see an error  and do not understand what it means contact Expedia support.
+The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
+</div></div>
 ==Multiple Rates at Expedia==
@@ Line 145: / Line 236: @@
 By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.
-==Activating==
-Before you activate the connection you can view the live availability and prices that will be sent to Expedia using the "View actual data" button.
-[[Image:actualdata.png|500px|link=]]
-[[Media:actualdata.png|view large]]
-) Import existing bookings from Expedia
-Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
-[[Image:importbookings.png|500px|link=]]
-[[Media:importbookings.png|view large]]
-Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.
-) Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Expedia as available for new bookings.
-) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.
-[[Image:activate.png|500px|link=]]
-[[Media:activate.png|view large]]
-) New bookings made after XML is enabled will import to Beds24 automatically.
-== Check Connection ==
-Click on "View Status at Expedia" to check the status of your property at Expedias end. If you see an error  and do not understand what it means contact Expedia support.
-The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
 == Updates and Changes==
 Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
-== Manage Bookings==
+= Manage Bookings=
 ===Virtual Credit Cards ===
 Virtual cards can be set to be auto charged at the date they become valid. To use this option
+*make sure Expedia Virtual cards is activated in Expedia
+[[Image:expedia_evc.png|300px|link=]]
+[[Media:expedia_evc.png|view large]]
 *set "Auto Process Virtual Cards" = Yes
 *make sure your Merchant Category Code (MCC) in Stripe is "Lodging."
@@ Line 193: / Line 260: @@
 ===Expedia Collect ===
 If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges.
+===Send and receive messages ===
+You can get communicate with Expedia guest directly from Beds24.
+You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking.
+To use this function you should:
+. Add the component  "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
+. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.  We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose.
+Expedia supports attachments in PDF, JPG, PNG, GIF and PDF format.
+<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  If you use dependencies you can only assign the bookings in to a room in the same property as the room which is mapped to Expedia.
 === Report No-shows, date changes  request cancellations or restrict channel modifications  ===
-*You will see buttons in the "Summary" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia.
+*You will see buttons in the "Detail" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia.
 **Report invalid cards
 **Report date changes
@@ Line 218: / Line 299: @@
 | EXPEDIACOLLECT
-| Expedia hat eine virtuelle Karte gesendet
+| Expedia sent a virtual card
 |-
@@ Line 242: / Line 323: @@
 If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.
-== Setup Problems==
+=Setup Problems=
 ) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.
 ) "Room code is not unique" warning when saving in Beds24. Each Expedia room type  id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.
-) "Extra Person" prices cannot be exported but can still be set manually in Expedia.
+) "Extra Person" prices in Daily Prices can be sent, unlike Fixed prices, they cannot be exported but can still be set manually in Expedia.
 ) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.
-==Common Errors==
+=Common Errors=
 If there is an error on an update, the error message returned by Expedia will be emailed to you.
 Common errors and their solutions are:
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div>
+<div class="mw-collapsible-content">
+The booking was made on an Expedia partner site for which Expedia does not support messaging.
+</div></div>
-  '''Access to this API with a non-API account is forbidden. Please use an API account.'''
+<div class="mw-collapsible mw-collapsed">
- Check if your property is activated for Beds24 channel manager in your Expedia extranet.  If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
+<div  class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div>
+<div class="mw-collapsible-content">
+Check if your property is activated for Beds24 channel manager in your Expedia extranet.  If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible.
+</div></div>
-  '''Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel'''
+<div class="mw-collapsible mw-collapsed">
- Please check with Expedia support that your account is properly set up for channel management with Beds24.  If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
+<div  class="headline-collapse" >Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel.</div>
+<div class="mw-collapsible-content">
+Please check with Expedia support that your account is properly set up for channel management with Beds24.  If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible.
+</div></div>
-  '''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
+<div class="mw-collapsible mw-collapsed">
- Your pricing model is per day pricing so change the selector for "Price model" to  "Per Day Pricing".
+<div  class="headline-collapse" >Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.</div>
+<div class="mw-collapsible-content">
+Your pricing model is per day pricing so change the selector for "Price model" to  "Per Day Pricing".
+</div></div>
-  '''The [amount] cannot be specified with conflicting values within the same request.'''
+<div class="mw-collapsible mw-collapsed">
-  Your pricing model is per day pricing so change the selector for "Price model" to  "Per Day Pricing".
+<div  class="headline-collapse" >The [amount] cannot be specified with conflicting values within the same request.</div>
+<div class="mw-collapsible-content">
+Your pricing model is per day pricing so change the selector for "Price model" to  "Per Day Pricing".
+</div></div>
-  '''Can't specify person count for PDP rate plan'''
+<div class="mw-collapsible mw-collapsed">
- Your pricing model is per day pricing. Change the selector for "Price model" to  "Per Day Pricing".
+<div  class="headline-collapse" >Can't specify person count for PDP rate plan.</div>
+<div class="mw-collapsible-content">
+Your pricing model is per day pricing. Change the selector for "Price model" to  "Per Day Pricing".
+</div></div>
-  '''Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.'''
+<div class="mw-collapsible mw-collapsed">
- Change the selector for "Price model" to  "Occupancy Pricing"
+<div  class="headline-collapse" >Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.</div>
+<div class="mw-collapsible-content">
+Change the selector for "Price model" to  "Occupancy Pricing"
+</div></div>
-  '''Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate'''
+<div class="mw-collapsible mw-collapsed">
-  Change the setting for "Acquisition Type" to "Sell".
+<div  class="headline-collapse" >Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate.</div>
-  It  you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.
+<div class="mw-collapsible-content">
+Change the setting for "Acquisition Type" to "Sell".
+It  you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER >
- '''Sell Rates are not expected for Merchant rate plan or Net Rate hotels.'''
+EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.
- Change the setting for "Acquisition Type" to "Net".
+</div></div>
-   If  you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.
- '''The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx'''
+<div class="mw-collapsible mw-collapsed">
-  You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"
+<div  class="headline-collapse" >Sell Rates are not expected for Merchant rate plan or Net Rate hotels.</div>
+<div class="mw-collapsible-content">
+Change the setting for "Acquisition Type" to "Net".
-  ''' Invalid data in request: Provided id xxx is not integer '''
+If  you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.
-  Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in  SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices.
+</div></div>
-  '''Stop sell outside of Y with remaining base availability '''
+<div class="mw-collapsible mw-collapsed">
- and
+<div  class="headline-collapse" >The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx.</div>
- '''Unable to set total inventory below the current base allocation value.'''
+<div class="mw-collapsible-content">
- and '''Inventory request adjusted to prevent prohibited base availability decrease'''
+You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"
- Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia.  When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >Invalid data in request: Provided id xxx is not integer. </div>
+<div class="mw-collapsible-content">
+Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in  SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >Stop sell outside of Y with remaining base availability OR Unable to set total inventory below the current base allocation value OR Inventory request adjusted to prevent prohibited base availability decrease</div>
+<div class="mw-collapsible-content">
+Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia.  When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
   A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
   Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
-  *Make sure you have valid rates for the mentioned dates and no bookings from other sources
+  *Make sure you have valid prices for the mentioned dates and no bookings from other sources
   *Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
   *Expedia: Ask Expedia to remove the guaranteed allotment
+</div></div>
-  '''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type,  '''
+<div class="mw-collapsible mw-collapsed">
-  The password is empty or contains invalid characters.
+<div  class="headline-collapse" >The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type.</div>
- Check the username and password entered in the channel manager settings is correct.
+<div class="mw-collapsible-content">
+The password is empty or contains invalid characters.
+Check the username and password entered in the channel manager settings is correct.
+</div></div>
-  '''RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''
+<div class="mw-collapsible mw-collapsed">
- You can only update IDs which you see when you click on "Get Codes".
+<div  class="headline-collapse" >RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''</div>
- You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
+<div class="mw-collapsible-content">
+You can only update IDs which you see when you click on "Get Codes".
+You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
+ *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct Expedia rate id is selected from the 'get codes' list.
   *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
-  *Open your rates (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
+  *Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
   *Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.
+</div></div>
-  '''Room is not active OR ROOM_NOT_ACTIVE'''
+<div class="mw-collapsible mw-collapsed">
- You can only update IDs that you see when you click on "Get Codes".
+<div  class="headline-collapse" >'''Room is not active OR ROOM_NOT_ACTIVE'''</div>
+<div class="mw-collapsible-content">
+You can only update IDs that you see when you click on "Get Codes".
   *Scroll to Room id and click 'get codes' to ensure you select a valid code from the list.
+</div></div>
-  '''Non-existent rate plan and rate level pair provided'''
+<div class="mw-collapsible mw-collapsed">
- You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your rates (if rates are used) and your daily prices.
+<div  class="headline-collapse" >Non-existent rate plan and rate level pair provided'''</div>
+<div class="mw-collapsible-content">
+You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your fixed prices(if fixed prices are used) and your daily prices.
+</div></div>
-  '''Inactive rate plan for restriction or rate updated'''
+<div class="mw-collapsible mw-collapsed">
- You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.
+<div  class="headline-collapse" >Inactive rate plan for restriction or rate updated'''</div>
+<div class="mw-collapsible-content">
+You are sending a wrong rate plan id. You can only update IDs which you see when you click on "Get Codes".
+You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
+ *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
+ *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
+ *Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
+ *Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.
+</div></div>
-  '''MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.'''
+<div class="mw-collapsible mw-collapsed">
- The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.
+<div  class="headline-collapse" >MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.</div>
+<div class="mw-collapsible-content">
+The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.
+</div></div>
-  '''The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type'''
+<div class="mw-collapsible mw-collapsed">
-  The username/and or password you entered are wrong. Enter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)
+<div  class="headline-collapse" >The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type</div>
+<div class="mw-collapsible-content">
+The username/and or password you entered are wrong. Enter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)
+</div></div>
-  '''LOS restriction conflict - Min Nights Greater Than Max Nights.'''
+<div class="mw-collapsible mw-collapsed">
- Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:
+<div  class="headline-collapse" >LOS restriction conflict - Min Nights Greater Than Max Nights.</div>
+<div class="mw-collapsible-content">
+Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:
 . Log into your Expedia extranet and raise or remove the maximum stay.
-. Set the "Maximum Stay" in the rates you are sending to Expedia to 28 or lower.
+. Set the "Maximum Stay" in the fixed prices you are sending to Expedia to 28 or lower.
+</div></div>
-  '''Access denied'''
+<div class="mw-collapsible mw-collapsed">
- If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check:
+<div  class="headline-collapse" >Access denied</div>
+<div class="mw-collapsible-content">
+If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check:
   *in the Expedia extranet that the connection has been requested.
   *the Expedia hotel id you have entered is correct.   If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
+</div></div>
-  '''Authentication error: invalid username or password'''
+<div class="mw-collapsible mw-collapsed">
- invalid username or password
+<div  class="headline-collapse" >Authentication error: invalid username or password invalid username or password</div>
- Check the Expedia hotel id you have entered is correct.   If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
+<div class="mw-collapsible-content">
+Check the Expedia hotel id you have entered is correct.   If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
+</div></div>
-  '''Access to this API with a non-API account is forbidden. Please use an API account.'''
+<div class="mw-collapsible mw-collapsed">
- You are using the wrong credentials.  Try removing your username and password if entered SAVE and then check if your codes are accessible.
+<div  class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div>
+<div class="mw-collapsible-content">
+You are using the wrong credentials.  Try removing your username and password if entered SAVE and then check if your codes are accessible.
+</div></div>
-  '''Currency code is invalid - Currency for xxx is not the same as the database value'''
+<div class="mw-collapsible mw-collapsed">
- The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.
+<div  class="headline-collapse" >Currency code is invalid - Currency for xxx is not the same as the database value</div>
+<div class="mw-collapsible-content">
+The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.
+</div></div>
-  '''Internal system error, please try again in a few minutes'''
+<div class="mw-collapsible mw-collapsed">
- Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.
+<div  class="headline-collapse" >Internal system error, please try again in a few minutes</div>
+<div class="mw-collapsible-content">
+Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.
+</div></div>
-  '''The requested resource is not available'''
+<div class="mw-collapsible mw-collapsed">
-  Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.
+<div  class="headline-collapse" >The requested resource is not available</div>
+<div class="mw-collapsible-content">
+Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.
+</div></div>
-  '''Net/Sell rate must be within Rate Verification threshold'''
+<div class="mw-collapsible mw-collapsed">
- Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.
+<div  class="headline-collapse" >Net/Sell rate must be within Rate Verification threshold</div>
+<div class="mw-collapsible-content">
+Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.
+</div></div>
-  '''Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan'''
+<div class="mw-collapsible mw-collapsed">
- You are trying to update an inactive rate plan. You can only map rate plans which are available when you click on "Get Codes". Please remove this ID from SETTINGS->CHANNEL MANAGER->EXPEDIA and/or the "Channels" tab in your rates and daily prices.
+<div  class="headline-collapse" >Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan</div>
+<div class="mw-collapsible-content">
+You are trying to update an inactive rate plan. You can only update IDs which you see when you click on "Get Codes".
+You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
+ *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
+ *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
+ *Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
+ *Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.
+</div></div>
-  '''Rate Plan ID XXXXXXX  Occupancy X; Occupancy exceeds maximum allowed value'''
+<div class="mw-collapsible mw-collapsed">
- You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices.
+<div  class="headline-collapse" >Rate Plan ID XXXXXXX  Occupancy X; Occupancy exceeds maximum allowed value</div>
+<div class="mw-collapsible-content">
+You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices.
+</div></div>
-  '''Length of stay has to be provided for the Rate Plans with LOS enabled.'''
+<div class="mw-collapsible mw-collapsed">
- Expedia rate plans with with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.
+<div  class="headline-collapse" >Length of stay has to be provided for the Rate Plans with LOS enabled.</div>
+<div class="mw-collapsible-content">
+Expedia rate plans with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.
+</div></div>
-  '''Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y'''
+<div class="mw-collapsible mw-collapsed">
-  and
+<div  class="headline-collapse" >Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y'''
- '''Occupancy exceeds maximum Room Type Person Count'''
+  and '''Occupancy exceeds maximum Room Type Person Count'''</div>
- You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.
+<div class="mw-collapsible-content">
+You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.
+</div></div>
-  '''The restrictions of restrictionId are derived and cannot be updated '''
+<div class="mw-collapsible mw-collapsed">
- Your rates have restricitons which are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.
+<div  class="headline-collapse" >The restrictions of restrictionId are derived and cannot be updated ''' OR '''The rates of rateId are derived and cannot be updated'''</div>
+<div class="mw-collapsible-content">
+Your fixed prices have restrictions that are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.
+</div></div>
-  '''7028 (India only)'''
+<div class="mw-collapsible mw-collapsed">
- You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.
+<div  class="headline-collapse" >7028 (India only)</div>
+<div class="mw-collapsible-content">
+You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.
+</div></div>
-== Notes ==
+= Notes =
 Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change.
@@ Line 385: / Line 577: @@
 *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
-Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet
+Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet. IMPORTANT: Disconnect all options
-[[Image:expdia_self.jpg|100px|link=]]
+[[Image:expedia_disconnect.png|100px|link=]]
-[[Media:expdia_self.jpg|view large]]
+[[Media:expedia_disconnect.png|view large]]
@@ Line 394: / Line 586: @@
 If you have problems please contact Expedia support.
-== FAQ ==
+= FAQ =
-=== Will I receive notifications on new bookings?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Will I receive notifications on new bookings?
+</div>
+<div class="mw-collapsible-content">
 After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
+</div></div>
-=== Do guests receive a confirmation? ===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Do guests receive a confirmation?
+</div>
+<div class="mw-collapsible-content">
 The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
+</div></div>
-=== How do I modify or cancel a booking?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+How do I modify or cancel a booking?
+</div>
+<div class="mw-collapsible-content">
 Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.
 If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.
+</div></div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+How do can I access credit card details?
+</div>
+<div class="mw-collapsible-content">
-=== How do can I access credit card details?===
 This is how you can [[View_Credit_Card_Details| view credit card details]].
+</div></div>
-=== How do I add a promotion or special price?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+How do I add a promotion or special price?
+</div>
+<div class="mw-collapsible-content">
 You can set up promotions in the Expedia extranet.
-=== Can I send different prices for different minimum stays or different numbers of guests?===
+</div></div>
-Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Can I send different prices for different minimum stays or different numbers of guests?
+</div>
+<div class="mw-collapsible-content">
+Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above.
+</div></div>
-=== I have multiple Expedia hotel ids. How do I set this up? ===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+I have multiple Expedia hotel ids. How do I set this up?
+</div>
+<div class="mw-collapsible-content">
 The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.
+</div></div>
-=== Can I use the same Expedia hotel ID for different properties in Beds24?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Can I use the same Expedia hotel ID for different properties in Beds24?
+</div>
+<div class="mw-collapsible-content">
 Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.
+</div></div>
-=== What to do when I receive an overbooking?===
+<div class="mw-collapsible mw-collapsed">
-*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
+<div  class="headline-collapse" >
+What to do when I receive an overbooking?
+</div>
+<div class="mw-collapsible-content">
+*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates.
 *Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
 If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
+</div></div>
-=== Why did a booking not import?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Why did a booking not import?
+</div>
+<div class="mw-collapsible-content">
 *Check if the room for which you received the booking is properly mapped.
 If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
+</div></div>
-=== Why is the price for the booking wrong?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+Why is the price for the booking wrong?
+</div>
+<div class="mw-collapsible-content">
 *A special offer set up in the channel may have reduced the price the channel manager sent.
 *Your prices are not set up as you expect.
+</div></div>
-=== What is base allocation? ===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+What is base allocation?
+</div>
+<div class="mw-collapsible-content">
 This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
+</div></div>
-=== What do I do when I have a no show?===
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+What do I do when I have a no show?
+</div>
+<div class="mw-collapsible-content">
 To report a no show contact Expedia support.
+</div></div>

Expedia Mapping: Difference between revisions

Navigation menu

Search