Category:Reviews: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| (6 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
[[Category:Bookings]] | [[Category:Bookings]] | ||
[[Category:Communicaton]] | [[Category:Communicaton]] | ||
<div class="heading">Reviews</div> | <div class="heading">Reviews</div> | ||
| Line 11: | Line 10: | ||
==Submit, view and respond to reviews== | ==Submit, view and respond to reviews== | ||
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24. | After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24. | ||
[[Image:airbnb-review2.jpg|600px|link=]] | [[Image:airbnb-review2.jpg|600px|link=]] | ||
[[Media:airbnb-review2.jpg|view large]] | [[Media:airbnb-review2.jpg|view large]] | ||
If a guest sends you a review, you will receive a message which you can access via MESSAGES at the top and you will also see it in the "Messages" tab of the booking. | If a guest sends you a review, you will receive a message which you can access via MESSAGES at the top and you will also see it in the "Messages" tab of the booking. Provided you have already reviewed the guest you can then also view the review in the "Messages" tab and send the guest a reply from there. | ||
[[Image:airbnb-review.jpg|600px|link=]] | [[Image:airbnb-review.jpg|600px|link=]] | ||
| Line 24: | Line 22: | ||
[[Image:airbnb-review1.jpg|600px|link=]] | [[Image:airbnb-review1.jpg|600px|link=]] | ||
[[Media:airbnb-review1.jpg|view large]] | [[Media:airbnb-review1.jpg|view large]] | ||
Select the tags you want to apply and your review text. | |||
If you want to automatically review your guests enter your review text under "Auto Review Text" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING. | |||
==View rating== | ==View rating== | ||
You can check your overall review score | You can check your overall review score and repported problems under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > RATINGS | ||
[[Image:airbnb-rating.png|500px|link=]] | [[Image:airbnb-rating.png|500px|link=]] | ||
| Line 42: | Line 44: | ||
[[Media:expedia-review.jpg|view large]] | [[Media:expedia-review.jpg|view large]] | ||
= | =Vrbo= | ||
If a guest sends you a review, you can view it via the "Mail & Actions" tab in the booking in Beds24 and also reply to the guest directly from there. | If a guest sends you a review, you can view it via the "Mail & Actions" tab in the booking in Beds24 and also reply to the guest directly from there. | ||
| Line 49: | Line 51: | ||
[[Image:vrbo-review.jpg|500px|link=]] | [[Image:vrbo-review.jpg|500px|link=]] | ||
[[Media:vrbo-review.jpg|view large]] | [[Media:vrbo-review.jpg|view large]] | ||
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> If you have third party reviews with usage rights we can send them to Vrbo for you. Reach out to us via a support ticket. | |||
=Tripadvisor Review Express= | |||
Beds24 integrates with Tripadvisors Review Express so you can automatically solicit Tripadvisor reviews from your guests. [[TripConnect#TripAdvisor_Review_Express|More Information]] | |||