Difference between revisions of "Extras: Sell Extras like Activities or Car Rental"

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[[Category:How to]]
 
[[Category:How to]]
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Beds24 offers different ways to upsell.
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[[Category:Prices]]
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[[Category:Booking_Page]]
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[[Category:Booking_Engine]]
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<div class="heading">Extras</div>
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''This page explains how to offer extras''
  
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__TOC__
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== Offer extra services with the accommodation booking ==
  
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'''1.Offer extra services with the accommodation booking'''
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=== Add ons ===
 +
Examples are half board, bicycle hire, a sightseeing trip, parking etc which are booked together with the accommodation.
  
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Examples are half board, bicycle hire, a sightseeing trip, meals, parking etc which are booked togather with the accommodation.
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Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS. Select the property you want to set. If you have multiple properties each property can have its own rules so set up individually.
  
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Go to SETTINGS -> PROPERTIES -> UPSELL ITEMS. Select the property you want to set. If you have multiple properties each property can have its own rules so set up individually.
+
Select whether the item is optional or obligatory. Obligatory items will be automatically added to the booking and cannot be removed by the guest. An example would be an end of stay cleaning charge or a tax. Optional items can be selected by the guest with their booking.
 +
 
 +
In the prices optional Upsell items can be enabled/disabled for individual prices. When a booking is made only those optional Upsell items enabled for any price involved in the booking will be offered to the guest.
 +
 
 +
If a combination of Daily Prices and Fixed Prices is used then all activated Upsell items will be offered.
 +
 
 +
Compulsory Upsell items are always enabled and cannot be disabled by a price.
 +
 
 +
=== Packages ===
 +
If you package extras with accommodation you can show them as additional offers. An example is showing different meals options to the guest can choose for example between accommodation only and accommodation with half board.  [[Offers|For more information on how to activate additional offers click here]].
 +
 
 +
== Offer extras  which are not related directly to the accommodation booking ==
 +
Examples are activities like tours, events, courses or car rental.
 +
 
 +
Go to {{#fas:cog}} (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY. Click on EDIT and you will get to  PROPERTIES -> DESCRIPTION.  Enter the name (e.g. Daytrip, Car...) and the currency you accept. Set the "Type of Booking" to "Activity".
 +
 
 +
Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> ROOMS ->SETUP
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 +
*enter the name (e.g. Day Trip, Car...)
 +
*set the "Quantity" to the number places or items you have
 +
*set ''Unit Allocation''  to "One per Guest". 
 +
*set ''Collect Number of Guests'' to ''No''
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*set ''Maximum Guest'' to the same number as  ''Quantity of this type''
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*if you are setting up an event, class, tour etc. which is not booked by the day set  ''Maximum Stay'' to ''Single Day Activity'' so the  departure date is not collected and the wording of the booking form is changed to represent booking an event or day activity rather than an accommodation
 +
*Enter in "Accommodation Type" what the guest books e.g. "Ticket", "Car"...
  
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Select whether the item is optional or obligatory. Obligatory items will be automatically added to the booking and cannot be removed by the guest. An example would be an end of stay cleaning charge or a tax. Optional items can be selected by the guest with their booking.
 
  
−
'''2. Offer extras which are not related directly to the accommodation booking'''
+
Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise your messages. We suggest at least delete everything from the default that refers to accommodation. For example:
 +
 
 +
 
 +
Go to PRICES -
 +
*add a price and set a "Single Price" and an "Extra Person" price.
 +
 
 +
 
 +
== Offer extras which are not related directly to the accommodation booking - bike hire/multi day ==
 +
Examples are activities like bike hire/car rental.
 +
 
 +
 
 +
If you want to change the display in the calendar and Checkout date in the booking then you will need to create the Property in a sub account as these settings will affect all properties in the account.
 +
 
 +
For the display in the control panel :-
  
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Examples are activities like day trips, tours, events, courses or car rental.
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Go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > CONTROL PANEL CALENDAR > CALENDAR STYLE > CALENDAR = Booked Units
  
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Go to SETTINGS -> PROPERTIES and click on ADD NEW PROPERTY. Click on EDIT and you will get to  PROPERTIES -> DESCRIPTION.  Enter the name (e.g. Daytrip, Car...) and the currency you accept. Set the "Type of Booking" to "Activity".
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Go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > SHOW BOOKING END DATE = Last Night
  
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[[File:Activities_1.png]]
 
  
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Go to ROOMS click on EDIT, enter the name (e.g. Day Trip, Car...) and set the "Quantity" to the number places or items you have.
+
Go to {{#fas:cog}} (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY. Click on EDIT and you will get to  PROPERTIES -> DESCRIPTION.  Enter the name (e.g. Bike Hire/Car Hire) and the currency you accept. Set the "Type of Booking" to "Activity".  
  
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Open AVAILABILITY and
 
  
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*if you are setting up an event, class, tour etc. which is not booked by the day set  ''Maximum Booking Length'' to ''Single Day Activity'' so the  departure date is not collected and the wording of the booking form is changed to represent booking an event or day activity rather than an accommodation
+
Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> ROOMS -> SETUP
  
 +
*enter the name (e.g. Bike Hire/Car Hire...)
 +
*set the "Quantity" to the number bikes/cars you have
 +
*set ''Unit Allocation''  to "One per Guest". 
 
*set ''Collect Number of Guests'' to ''No''
 
*set ''Collect Number of Guests'' to ''No''
 +
*set ''Maximum Guest'' to the same number as  ''Quantity of this type''
 +
*set ''Maximum Stay'' to the max length the hire can be
 +
*Enter in "Accommodation Type" what the guest books e.g. "Bike", "Car"...
 +
 +
 +
Go to PRICES -> DAILY PRICE RULES, add a Daily Price - Price For = Per Person.
 +
 +
Go to CALENDAR and set the per price person for each date it applies.
 +
 +
 +
Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise your messages. We suggest at least deleting everything from the default that refers to accommodation. Use [LASTNIGHT] instead of [CHECKOUT] this will reflect the dates booked, for example:-
  
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Open ASSIGN BOOKINGS and set ''Unit Allocation''  to "One per Guest". 
 
  
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[[File:Activities_2.png]]
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*Reference Number: [REFERENCENUMBER]
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*Room: [ROOMNAMES]
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*Name: [GUESTFULLNAME]
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*Email: [GUESTEMAIL]
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*Pickup date: [FIRSTNIGHT] - Return date [LASTNIGHT]
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*Number of day(s): [NUMNIGHT]
  
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Go to SETTINGS -> BOOKING PAGE -> ROOMS and change Unit Type to the activity you are selling.
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*[INVOICETABLE]
  
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[[File:Activities_3.png]]
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For the display in the booking and invoice table :-
 +
Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> INVOICING -> INVOICE ITEM ROOM -> DESCRIPTION - One Per Booking, for example :-
  
 +
[ROOMNAME1] collection on [FIRSTNIGHT] for [NUMNIGHT] Day(s)
  
−
Go to SETTINGS -> BOOKING PAGE -> CONFIRMATION MESSAGES and customise your messages. We suggest at least delete everything from the default that refers to accommodation. For example:
 
  
−
[PROPERTYNAME]
+
Update your booking page so only the Pickup date and number of days are shown.
−
Reference Number: [REFERENCENUMBER]
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Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER > CUSTOM CSS and enter the code below.
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Name: [GUESTFULLNAME]
 
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Email: [GUESTEMAIL]
 
  
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[INVOICETABLE]
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.b24-selector-checkout{display:none;}
  
  
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Go to RATES
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Change the text in the booking selector on the booking page :-
 +
Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER > CUSTOM TEXT, for example :-
  
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add a rate and set a "Single Price" and an "Extra Person" price.
+
Check in|Pick-up
 +
Nights|Number of days

Latest revision as of 10:07, 3 July 2024

Extras
This page explains how to offer extras

1 Offer extra services with the accommodation booking

1.1 Add ons

Examples are half board, bicycle hire, a sightseeing trip, parking etc which are booked together with the accommodation.

Go to (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS. Select the property you want to set. If you have multiple properties each property can have its own rules so set up individually.

Select whether the item is optional or obligatory. Obligatory items will be automatically added to the booking and cannot be removed by the guest. An example would be an end of stay cleaning charge or a tax. Optional items can be selected by the guest with their booking.

In the prices optional Upsell items can be enabled/disabled for individual prices. When a booking is made only those optional Upsell items enabled for any price involved in the booking will be offered to the guest.

If a combination of Daily Prices and Fixed Prices is used then all activated Upsell items will be offered.

Compulsory Upsell items are always enabled and cannot be disabled by a price.

1.2 Packages

If you package extras with accommodation you can show them as additional offers. An example is showing different meals options to the guest can choose for example between accommodation only and accommodation with half board. For more information on how to activate additional offers click here.

2 Offer extras which are not related directly to the accommodation booking

Examples are activities like tours, events, courses or car rental.

Go to (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY. Click on EDIT and you will get to PROPERTIES -> DESCRIPTION. Enter the name (e.g. Daytrip, Car...) and the currency you accept. Set the "Type of Booking" to "Activity".

Go to (SETTINGS) PROPERTIES-> ROOMS ->SETUP

  • enter the name (e.g. Day Trip, Car...)
  • set the "Quantity" to the number places or items you have
  • set Unit Allocation to "One per Guest".
  • set Collect Number of Guests to No
  • set Maximum Guest to the same number as Quantity of this type
  • if you are setting up an event, class, tour etc. which is not booked by the day set Maximum Stay to Single Day Activity so the departure date is not collected and the wording of the booking form is changed to represent booking an event or day activity rather than an accommodation
  • Enter in "Accommodation Type" what the guest books e.g. "Ticket", "Car"...


Go to (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise your messages. We suggest at least delete everything from the default that refers to accommodation. For example:


Go to PRICES -

  • add a price and set a "Single Price" and an "Extra Person" price.


3 Offer extras which are not related directly to the accommodation booking - bike hire/multi day

Examples are activities like bike hire/car rental.


If you want to change the display in the calendar and Checkout date in the booking then you will need to create the Property in a sub account as these settings will affect all properties in the account.

For the display in the control panel :-

Go to (SETTINGS) ACCOUNT > PREFERENCES > CONTROL PANEL CALENDAR > CALENDAR STYLE > CALENDAR = Booked Units

Go to (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > SHOW BOOKING END DATE = Last Night


Go to (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY. Click on EDIT and you will get to PROPERTIES -> DESCRIPTION. Enter the name (e.g. Bike Hire/Car Hire) and the currency you accept. Set the "Type of Booking" to "Activity".


Go to (SETTINGS) PROPERTIES-> ROOMS -> SETUP

  • enter the name (e.g. Bike Hire/Car Hire...)
  • set the "Quantity" to the number bikes/cars you have
  • set Unit Allocation to "One per Guest".
  • set Collect Number of Guests to No
  • set Maximum Guest to the same number as Quantity of this type
  • set Maximum Stay to the max length the hire can be
  • Enter in "Accommodation Type" what the guest books e.g. "Bike", "Car"...


Go to PRICES -> DAILY PRICE RULES, add a Daily Price - Price For = Per Person.

Go to CALENDAR and set the per price person for each date it applies.


Go to (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise your messages. We suggest at least deleting everything from the default that refers to accommodation. Use [LASTNIGHT] instead of [CHECKOUT] this will reflect the dates booked, for example:-


  • Reference Number: [REFERENCENUMBER]
  • Room: [ROOMNAMES]
  • Name: [GUESTFULLNAME]
  • Email: [GUESTEMAIL]
  • Pickup date: [FIRSTNIGHT] - Return date [LASTNIGHT]
  • Number of day(s): [NUMNIGHT]
  • [INVOICETABLE]

For the display in the booking and invoice table :- Go to (SETTINGS) GUEST MANAGEMENT -> INVOICING -> INVOICE ITEM ROOM -> DESCRIPTION - One Per Booking, for example :-

[ROOMNAME1] collection on [FIRSTNIGHT] for [NUMNIGHT] Day(s)


Update your booking page so only the Pickup date and number of days are shown. Go to (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER > CUSTOM CSS and enter the code below.

.b24-selector-checkout{display:none;}


Change the text in the booking selector on the booking page :- Go to (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER > CUSTOM TEXT, for example :-

Check in|Pick-up Nights|Number of days

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