Expedia Mapping: Difference between revisions
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This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations. | This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations. | ||
==General | |||
=Summary= | |||
<div class="summarybox"> | |||
When all of your prices, and rooms are set up in Beds24 you can start the integration with Expedia: | |||
#Select Beds24 as your channel manager in your Expedia account | |||
#Enter your Expedia hotel ID | |||
#Make sure your "Pricing Model" and Currency are correct, you can check what is required in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES | |||
#Map your rooms and Expedia rate plans | |||
#Set the rooms you want to sync to "Enable" | |||
#Check what will send to Expedia | |||
#Import all upcoming bookings | |||
#Activate the connection | |||
Read the complete [https://wiki.beds24.com/index.php?title=Expedia_Mapping instructions] before you start the integration. | |||
</div> | |||
=General= | |||
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works. | *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works. | ||
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | *This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | ||
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*View, manage and create promotions | *View, manage and create promotions | ||
*Check the status of your property at Expedia | *Check the status of your property at Expedia | ||
*Communicate with guests from the Booking.com Beds24. | |||
Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details. | Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details. | ||
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*Expedia does not send guests addresses. | *Expedia does not send guests addresses. | ||
*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use. | *If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use. | ||
*For some Expedia partner sites (affiliates), communication via Beds24 is not possible. | |||
= Before you connect = | |||
'''Prices''' | '''Prices''' | ||
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | ||
*Expedia supports two pricing models: | *Expedia supports two pricing models: | ||
**If your pricing model is '''Per Day Pricing''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. | **If your pricing model is '''Per Day Pricing''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. | ||
**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use | **If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | ||
'''Bookings''' | '''Bookings''' | ||
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'''Dorms''' | '''Dorms''' | ||
The price sent to Expedia is the price per bed. You will need a | The price sent to Expedia is the price per bed. You will need a Daily Price or Fixed Prices for one guest. If you use Fixed Prices enter your bed price as "room price" as well. If required you can ask Expedia support to add extra person fees directly at their end. | ||
=What you will need= | |||
*Your Expedia hotel id | *Your Expedia hotel id | ||
= Set Up= | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 1: Select Beds24 as your channel manager in your Expedia account | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet | Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet | ||
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Expedia will then send you an email in which you can also see which Pricing Model you are using. | Expedia will then send you an email in which you can also see which Pricing Model you are using. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 2 : Connect your Expedia account to Beds24 | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
In Beds24 go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA | In Beds24 go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA | ||
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[[Image:hotel-id-expedia.png|500px|link=]] | [[Image:hotel-id-expedia.png|500px|link=]] | ||
[[Media:hotel-id-expedia.png|view large]] | [[Media:hotel-id-expedia.png|view large]] | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 3 : Map your rooms and rates | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo> | <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo> | ||
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*If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. | *If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. | ||
*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional | *If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional fixed prices or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price. | ||
**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE | **If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE RULES) | ||
**If you use | **If you use fixed prices go to the "Channels" tab of the fixed price. | ||
The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly. | The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly. | ||
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed. | <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 4 : Enter registration (optional if registration is mandatory) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Click on the "Registration details" button | *Click on the "Registration details" button | ||
*Click on "Update Registration" to enter you registration details. | *Click on "Update Registration" to enter you registration details. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 5 : Import existing bookings from Expedia ''' | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Tick the "Bookings" check box for each mapped room | *Tick the "Bookings" check box for each mapped room | ||
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Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import. | Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 6 : Activate the connection | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24. | *Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24. | ||
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[[Media:activate.png|view large]] | [[Media:activate.png|view large]] | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 7 : Check the Connection | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Click on the "View actual data" button to see which prices and availability will send to Expedia | *Click on the "View actual data" button to see which prices and availability will send to Expedia | ||
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The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. | The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. | ||
</div></div> | |||
==Multiple Rates at Expedia== | ==Multiple Rates at Expedia== | ||
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Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. | Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. | ||
= Manage Bookings= | |||
===Virtual Credit Cards === | ===Virtual Credit Cards === | ||
Virtual cards can be set to be auto charged at the date they become valid. To use this option | Virtual cards can be set to be auto charged at the date they become valid. To use this option | ||
*make sure Expedia Virtual cards is activated in Expedia | |||
[[Image:expedia_evc.png|300px|link=]] | |||
[[Media:expedia_evc.png|view large]] | |||
*set "Auto Process Virtual Cards" = Yes | *set "Auto Process Virtual Cards" = Yes | ||
*make sure your Merchant Category Code (MCC) in Stripe is "Lodging." | *make sure your Merchant Category Code (MCC) in Stripe is "Lodging." | ||
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===Expedia Collect === | ===Expedia Collect === | ||
If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges. | If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges. | ||
===Send and receive messages === | |||
You can get communicate with Expedia guest directly from Beds24. | |||
You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. | |||
To use this function you should: | |||
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]] | |||
2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose. | |||
Expedia supports attachments in PDF, JPG, PNG, GIF and PDF format. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings in to a room in the same property as the room which is mapped to Expedia. | |||
=== Report No-shows, date changes request cancellations or restrict channel modifications === | === Report No-shows, date changes request cancellations or restrict channel modifications === | ||
*You will see buttons in the " | *You will see buttons in the "Detail" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia. | ||
**Report invalid cards | **Report invalid cards | ||
**Report date changes | **Report date changes | ||
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| EXPEDIACOLLECT | | EXPEDIACOLLECT | ||
| Expedia | | Expedia sent a virtual card | ||
|- | |- | ||
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If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. | If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. | ||
=Setup Problems= | |||
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending. | 1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending. | ||
2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia. | 2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia. | ||
3) "Extra Person" prices cannot be exported but can still be set manually in Expedia. | 3) "Extra Person" prices in Daily Prices can be sent, unlike Fixed prices, they cannot be exported but can still be set manually in Expedia. | ||
4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate. | 4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate. | ||
=Common Errors= | |||
If there is an error on an update, the error message returned by Expedia will be emailed to you. | If there is an error on an update, the error message returned by Expedia will be emailed to you. | ||
Common errors and their solutions are: | Common errors and their solutions are: | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div> | |||
<div class="mw-collapsible-content"> | |||
The booking was made on an Expedia partner site for which Expedia does not support messaging. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div> | |||
<div class="mw-collapsible-content"> | |||
Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel.</div> | |||
<div class="mw-collapsible-content"> | |||
Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.</div> | |||
<div class="mw-collapsible-content"> | |||
Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing". | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >The [amount] cannot be specified with conflicting values within the same request.</div> | |||
<div class="mw-collapsible-content"> | |||
Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing". | |||
</div></div> | |||
' | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" >Can't specify person count for PDP rate plan.</div> | |||
<div class="mw-collapsible-content"> | |||
Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing". | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.</div> | |||
<div class="mw-collapsible-content"> | |||
Change the selector for "Price model" to "Occupancy Pricing" | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate.</div> | |||
<div class="mw-collapsible-content"> | |||
Change the setting for "Acquisition Type" to "Sell". | |||
It you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > | |||
EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Sell Rates are not expected for Merchant rate plan or Net Rate hotels.</div> | |||
<div class="mw-collapsible-content"> | |||
Change the setting for "Acquisition Type" to "Net". | |||
If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx.</div> | |||
<div class="mw-collapsible-content"> | |||
You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes" | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Invalid data in request: Provided id xxx is not integer. </div> | |||
<div class="mw-collapsible-content"> | |||
Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Stop sell outside of Y with remaining base availability OR Unable to set total inventory below the current base allocation value OR Inventory request adjusted to prevent prohibited base availability decrease</div> | |||
<div class="mw-collapsible-content"> | |||
Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager. | |||
A common cause of this error is not having a valid price for the room in Beds24 on the affected dates. | A common cause of this error is not having a valid price for the room in Beds24 on the affected dates. | ||
Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia. | Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia. | ||
*Make sure you have valid | *Make sure you have valid prices for the mentioned dates and no bookings from other sources | ||
*Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources) | *Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources) | ||
*Expedia: Ask Expedia to remove the guaranteed allotment | *Expedia: Ask Expedia to remove the guaranteed allotment | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type.</div> | |||
<div class="mw-collapsible-content"> | |||
The password is empty or contains invalid characters. | |||
Check the username and password entered in the channel manager settings is correct. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''</div> | |||
<div class="mw-collapsible-content"> | |||
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct | You can only update IDs which you see when you click on "Get Codes". | ||
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price. | |||
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct Expedia rate id is selected from the 'get codes' list. | |||
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list. | *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list. | ||
*Open your | *Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list. | ||
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list. | *Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list. | ||
</div></div> | |||
'''Room is not active OR ROOM_NOT_ACTIVE''' | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" >'''Room is not active OR ROOM_NOT_ACTIVE'''</div> | |||
<div class="mw-collapsible-content"> | |||
You can only update IDs that you see when you click on "Get Codes". | |||
*Scroll to Room id and click 'get codes' to ensure you select a valid code from the list. | *Scroll to Room id and click 'get codes' to ensure you select a valid code from the list. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Non-existent rate plan and rate level pair provided'''</div> | |||
<div class="mw-collapsible-content"> | |||
You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your fixed prices(if fixed prices are used) and your daily prices. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Inactive rate plan for restriction or rate updated'''</div> | |||
<div class="mw-collapsible-content"> | |||
You are sending a wrong rate plan id. You can only update IDs which you see when you click on "Get Codes". | |||
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price. | |||
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. | |||
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list. | |||
*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list. | |||
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.</div> | |||
<div class="mw-collapsible-content"> | |||
The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type</div> | |||
<div class="mw-collapsible-content"> | |||
The username/and or password you entered are wrong. Enter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password) | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >LOS restriction conflict - Min Nights Greater Than Max Nights.</div> | |||
<div class="mw-collapsible-content"> | |||
Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this: | |||
1. Log into your Expedia extranet and raise or remove the maximum stay. | 1. Log into your Expedia extranet and raise or remove the maximum stay. | ||
2. Set the "Maximum Stay" in the | 2. Set the "Maximum Stay" in the fixed prices you are sending to Expedia to 28 or lower. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Access denied</div> | |||
<div class="mw-collapsible-content"> | |||
If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check: | |||
*in the Expedia extranet that the connection has been requested. | *in the Expedia extranet that the connection has been requested. | ||
*the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible. | *the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Authentication error: invalid username or password invalid username or password</div> | |||
<div class="mw-collapsible-content"> | |||
Check the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div> | |||
<div class="mw-collapsible-content"> | |||
You are using the wrong credentials. Try removing your username and password if entered SAVE and then check if your codes are accessible. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Currency code is invalid - Currency for xxx is not the same as the database value</div> | |||
<div class="mw-collapsible-content"> | |||
The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Internal system error, please try again in a few minutes</div> | |||
<div class="mw-collapsible-content"> | |||
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >The requested resource is not available</div> | |||
<div class="mw-collapsible-content"> | |||
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Net/Sell rate must be within Rate Verification threshold</div> | |||
<div class="mw-collapsible-content"> | |||
Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan</div> | |||
<div class="mw-collapsible-content"> | |||
You are trying to update an inactive rate plan. You can only update IDs which you see when you click on "Get Codes". | |||
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price. | |||
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. | |||
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list. | |||
*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list. | |||
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value</div> | |||
<div class="mw-collapsible-content"> | |||
You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Length of stay has to be provided for the Rate Plans with LOS enabled.</div> | |||
<div class="mw-collapsible-content"> | |||
Expedia rate plans with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
and | <div class="headline-collapse" >Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y''' | ||
and '''Occupancy exceeds maximum Room Type Person Count'''</div> | |||
<div class="mw-collapsible-content"> | |||
You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >The restrictions of restrictionId are derived and cannot be updated ''' OR '''The rates of rateId are derived and cannot be updated'''</div> | |||
<div class="mw-collapsible-content"> | |||
Your fixed prices have restrictions that are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >7028 (India only)</div> | |||
<div class="mw-collapsible-content"> | |||
You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you. | |||
</div></div> | |||
= Notes = | |||
Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change. | Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change. | ||
| Line 396: | Line 577: | ||
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | ||
Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet | Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet. IMPORTANT: Disconnect all options | ||
[[Image: | [[Image:expedia_disconnect.png|100px|link=]] | ||
[[Media: | [[Media:expedia_disconnect.png|view large]] | ||
| Line 405: | Line 586: | ||
If you have problems please contact Expedia support. | If you have problems please contact Expedia support. | ||
= FAQ = | |||
= | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Will I receive notifications on new bookings? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. | After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Do guests receive a confirmation? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. | The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
How do I modify or cancel a booking? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24. | Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24. | ||
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. | If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
How do can I access credit card details? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
This is how you can [[View_Credit_Card_Details| view credit card details]]. | This is how you can [[View_Credit_Card_Details| view credit card details]]. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
How do I add a promotion or special price? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You can set up promotions in the Expedia extranet. | You can set up promotions in the Expedia extranet. | ||
== | </div></div> | ||
Yes | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Can I send different prices for different minimum stays or different numbers of guests? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above. | |||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
I have multiple Expedia hotel ids. How do I set this up? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24. | The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Can I use the same Expedia hotel ID for different properties in Beds24? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings. | Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel | <div class="headline-collapse" > | ||
What to do when I receive an overbooking? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates. | |||
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. | *Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. | ||
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. | If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Why did a booking not import? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Check if the room for which you received the booking is properly mapped. | *Check if the room for which you received the booking is properly mapped. | ||
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. | If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Why is the price for the booking wrong? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*A special offer set up in the channel may have reduced the price the channel manager sent. | *A special offer set up in the channel may have reduced the price the channel manager sent. | ||
*Your prices are not set up as you expect. | *Your prices are not set up as you expect. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
What is base allocation? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. | This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
What do I do when I have a no show? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
To report a no show contact Expedia support. | To report a no show contact Expedia support. | ||
</div></div> | |||