VRBO Setup: Difference between revisions

<div class="heading">Connect with VRBO / Homeaway Group</div>

  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT  and {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO >  MAPPING and explains how connect to Vrbo/Homewaway and their companies.

*You can not move properties which are connected between two Beds24 accounts which are connected to Vrbo if they have bookings because this will upset VrboS commission calculation and you might get charged twice.  

 

''' Step 1: Activate your rooms'''

'''Step 2:  Have your credit card and your tax number/tax identifier on hand'''

'''Step 3: Self-onboard to Vrbo '''

'''Step 5 - Enter registration (optional if registration is mandatory)'''

'''Step 6 - Check the listing status'''

'''Step 7 - Add your reviews (optional)'''

 

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Vrbo account, otherwise this function will not work.

*At least 6 pictures for each listing recommended resolution of 1920x1080.  

Bedrooms and bathrooms can be set up  in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS->SET UP.

Amenities and Location Type can be set up for the property {{#fas:cog}} (SETTING) ->PROPERTIES->DESCRIPTION) or per room {{#fas:cog}} (SETTING) ->PROPERTIES->ROOMS->SET UP).

Example 1: All units (rooms) have Internet. In this case you can set up the Internet in {{#fas:cog}} (SETTING)->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with  Internet one and another unit without Internet. In this case set the Internet up in SETTING->PROPERTIES->ROOMS->SET UP.

With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for Vrbo with different minimum stays the system will send the price with the lowest minimum stay. Vrbo applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.  If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value  so the price for the full occupancy can send.  With Per Day Pricing you can also set an extra person price.

Vrbo requires a cancellation policy. We will send the policies set in SETTING->PROPERTIES-> DESCRIPTION.

If you do not allow pets you choose "Pets not allowed" as feature in S {{#fas:cog}} (SETTINGS)  PROPERTIES > DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER -> VRBO  > SPECIFIC ROOM CONTENT.

If you allow children set the number of children which are allowed or "Dont ask" in the setting for  "Maximum Children" in SETTING->PROPERTIES-> ROOMS -> SETUP.

If you choose "Invoice" you need to enter a description on how guests can pay in  {{#fas:cog}} (SETTINGS)   CHANNEL MANAGER -> VRBO.COM > SPECIFIC CONTENT "Payment Options Description "

The cards you have activated in {{#fas:cog}} (SETTINGS)   PAYMENTS -> PAYMENT GATEWAYS -> CREDIT CARD  will be sent as accepted cards.

1. Setup the Payment schedule, this will send the details to Vrbo. Go to {{#fas:cog}} (SETTINGS)  > CHANNEL MANAGER > Vrbo.COM > PAYMENT SCHEDULE. Payment Schedules allow you to set up to five payments.  

Vrbo requires at least six pictures per listing.  

Room pictures are sent. These are the pictures activated as  "Room Pictures" in {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > PICTURES  Only if there are no room pictures activate property pictures  are sent. These are the pictures activated as  "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES.

=Common Errors=

  '''The Vrbo connection for this property is managed by account ....'''

'''It cannot be mapped to this account.'''

Only properties owned by the connected Beds24 account or sub account can send to the connected Vrbo account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "Vrbo / Homeaway Connect via Account" allows you to set that the property connects to Vrbo via a different account than the one owning it.  

  '''Fix content errors and enable rooms before generating the Vrbo Software User ID'''

  '''Fix content errors and enable rooms'''

  Go back to step 2 in the chapter "Mapping"

  '''Vrbo Software User ID not generated '''

  Go back to step 4 in the chapter "Mapping"

   

'''internal error constructing XML '''

  Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO-> VIEW CONTENT to check if you content meets Vrbos requirements. Any settings which do not meet  Vrbos requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.