Booking.com: Synchronise bookings prices availability: Difference between revisions

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to import]] properties from Booking.com to Beds24. </div>   

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'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. '''

*Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed.  

*Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms  or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com==

For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms  you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=

This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.

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#Choose the Booking.com room you want to map to the Beds24 room and click on it

#Check the correct room Id has been copied to the room id setting

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'''1. If you have only one Booking.com rate plan'''

#Choose the Booking.com rate plan and click on it

#Check the rate plan Id has been copied to the rate plan Id setting

<div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>   

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You can activate the connection when your mapping and prices are correct  and you have added all upcoming bookings.

*Press "Activate Connection" and then "Activate Connection Now".  

<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div>   

*you see Connection Status: XML Active and Hotel Status: Open / bookable  

*you are not receiving error messages  

This is what the different status values mean:

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==Communication with guests==

Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.  

'''Charge virtual cards automatically'''

=Troubleshooting=

==Common issues==

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Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold;" >Tip</span>  Click on the "View Price Data" Button to check which prices and availability will send.

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<div  class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div>

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You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you click on 'Get codes'.

*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes.  

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You can only update rooms which show when you click on 'Get codes'.

1. The Booking.com connection for the property does not allow the use of the messaging API.

  Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked.

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Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24.  

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