Airbnb Mapping: Difference between revisions
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!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount | !style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount | ||
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= Limitations = | = Limitations = | ||
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24. | *<div class="warning">{{#fas:exclamation-triangle}} Blocked dates in Airbnb are NOT imported, you need to block in the Beds24 Calendar. | ||
*You can only connect listings which are live on Airbnb. | *You can only connect listings which are live on Airbnb. | ||
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis. | *Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis. | ||
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*Smart Pricing is not available for API connected listings. | *Smart Pricing is not available for API connected listings. | ||
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. | *Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. | ||
*Connecting a listing by API is not compatible with internal calendar linking inside Airbnb. | |||
*Pre-approval bookings do not show all fees, only the cleaning fee. The others are calculated into the price. | |||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you intend to connect the listing by API and want it linked to another listing you can do that but the linking must be established inside Beds24. Use Beds24 [https://wiki.beds24.com/index.php/Category:Room_Linking_and_Dependencies Dependencies] to manage inventory across multiple listings. | |||
Airbnb does not allow Co-hosts to connect listings or disconnect listings. Only owners can make API connections. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are: | Airbnb does not allow Co-hosts to connect listings or disconnect listings. Only owners can make API connections. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are: | ||
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To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top. | To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top. | ||
*<div class="warning">{{#fas:exclamation-triangle}} Blocked dates in Airbnb are NOT imported, you need to block in the Beds24 Calendar. | |||
If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings). | If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings). | ||
Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice". | Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice". See the details here [https://wiki.beds24.com/index.php/Setting/ownersairbnbxmlinvoice Airbnb Invoice] | ||
By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. | By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. | ||
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If you have multiple rooms in a property these settings will apply to all rooms in the property. | If you have multiple rooms in a property these settings will apply to all rooms in the property. | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 1: Connect your Airbnb account to your property | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to. | Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to. | ||
If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account. | If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 2 - Apply a multiplier to mark your prices up or down (optional) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number. | If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number. | ||
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For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. | For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 3: Check the currency setting is correct | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR | Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR | ||
If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion. | If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 4 - Import inquiries from Aribnb (optional) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you import inquiries Beds24 will create a booking with the status "Inquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period. | If you import inquiries Beds24 will create a booking with the status "Inquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Inquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Inquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 5 - Assign an invoicee (optional) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function. | If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function. | ||
</div></div> | |||
==Connect listings you already have on Airbnb== | ==Connect listings you already have on Airbnb== | ||
By mapping a room you connect it so it can update a listing in Airbnb. | By mapping a room you connect it so it can update a listing in Airbnb. | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 1 - Change the pricing model (optional) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information. | Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information. | ||
Press SAVE. | Press SAVE. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 2 - Check which prices will send | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb. | Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 3: Select your sync type | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb. | With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb. | ||
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 4: Connect | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Click "Connect" and select the corresponding listing to this room to make the connection. | |||
*<div class="warning">{{#fas:exclamation-triangle}} Blocked dates in Airbnb are NOT imported, you need to block in the Beds24 Calendar. | |||
Go to CALENDAR and update any blocked dates (not bookings) before you complete the connection. | |||
If you have changed the sync type to "Everything" you need to press SAVE before connecting. | If you have changed the sync type to "Everything" you need to press SAVE before connecting. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 5: Check that the connection is working properly | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
#Click on "View actual data and check the prices you see there are as you expect | #Click on "View actual data and check the prices you see there are as you expect | ||
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. | #Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. | ||
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking. | #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 6: Import upcoming bookings | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button. | Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button. | ||
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[[File:Airbnb_Synctyp_Everything.mp4|640px]] | [[File:Airbnb_Synctyp_Everything.mp4|640px]] | ||
</div></div> | |||
= | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Step 7: Setup Airbnb Invoicing and how the charges and payments are imported. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You can select the information imported for Airbnb bookings. | |||
Airbnb collects the payment from your guest. | |||
Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. | |||
If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice". | |||
See the details in this page [https://wiki.beds24.com/index.php/Setting/ownersairbnbxmlinvoice Airbnb Invoice] | |||
</div></div> | |||
=Create a new listing= | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 1 - Select "Sync Type" Everything | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb will only publish your listing if you send the full content. | Airbnb will only publish your listing if you send the full content. | ||
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Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE. | Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 2 - Check if your content meets Airbnbs requirements | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems. | Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems. | ||
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT. | <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 3 - Check which prices will send | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24. | Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 4 - Export to Airbnb | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
When your content meets Airbnbs requirements you can click "Export". | |||
Airbnbs New Listing Promotion helps new listings get their first bookings quicker. It applies a 20% discount to the next three bookings. This option is activated by default, but you can opt out before sending. | |||
After the listing has been exported, you can manage the New Listing Promotion in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROMOTIONS. | |||
The promotion is only available when: | |||
* Smart Pricing is turned off | |||
* The listing has fewer than three bookings | |||
To activate or remove the promotion, click "Manage" next to the listing. | |||
After three bookings, the promotion expires automatically. Promotions do not stack with other discounts. If another discount is set, guests will only receive the New Listing Promotion. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 5: Complete Airbnb Registration | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions. | Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Step 6: Check that the connection is working properly | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
#Click on "View actual data and check the prices you see there are as you expect | #Click on "View actual data and check the prices you see there are as you expect | ||
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. | #Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. | ||
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[[File:Create_a_new_listing_on_Airbnb.mp4|640px]] | [[File:Create_a_new_listing_on_Airbnb.mp4|640px]] | ||
</div></div> | |||
=Airbnbs review and publishing process = | =Airbnbs review and publishing process = | ||
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If you have multiple properties you can set a different message for each property. | If you have multiple properties you can set a different message for each property. | ||
=Manage alterations and cancellations= | |||
On the "Overview" tab of the booking you can | |||
*Manage alteration requests from guests | |||
*Submit alteration requests to guests | |||
*Request cancellations from guests | |||
=Change the Sync Type= | =Change the Sync Type= | ||
If you want to change the sync type all you need to do is change the setting and then press SAVE. | If you want to change the sync type all you need to do is change the setting and then press SAVE. | ||
=Disconnect | =Disconnect a listing= | ||
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect". | *To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect". | ||
If you want to update the listing from Beds24 you will need to reconnect it. | |||
<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults: | <div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults: | ||
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If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24. | If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24. | ||
</div> | </div> | ||
=Disconnect or terminate the connection= | |||
*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" and disconnect your Airbnb account from Beds24 so you can manage them manually. | |||
You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING > SERVICES and remove the Channelsync app. | |||
=Options for the sync types= | =Options for the sync types= | ||
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If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used. | If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used. | ||
If you use daily prices with "Extra Person" prices your | If you use daily prices with "Extra Person" prices your Daily Price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. | ||
Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send. | Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send. | ||
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*The number of guests for which the daily price applies. | *The number of guests for which the daily price applies. | ||
*An extra person price. | *An extra person price. | ||
===Per Occupancy (LOS) Pricing=== | ===Per Occupancy (LOS) Pricing=== | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay. | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay. | ||
If you use fixed prices the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple | If you use fixed prices the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | ||
If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send. | If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send. | ||
The "Min Stay" set in the Calendar, Daily Prices or | The "Min Stay" set in the Calendar, Daily Prices or Fixed Prices will send. | ||
<div class="warning">{{#fas:exclamation-triangle}} When sending different prices for different length of stay (LOS), the room restriction strategy in {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP must be set to '''Stay through'''. The restriction strategy "Arrival" may NOT calculate the correct pricing after the first night. | |||
</div> | |||
We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+. | We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+. | ||
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. | ||
| Line 530: | Line 647: | ||
===Rate Plans=== | ===Rate Plans=== | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Restriction with Rate plans - Prices upto 1 year only will send with Rate plans, if more than 365 days are required then use Per day pricing or Per Occupancy pricing. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb DO NOT allow Request bookings with Rate Plans. | |||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want | ||
*to offer a refundable and a non-refundable option and | *to offer a refundable and a non-refundable option and | ||
| Line 536: | Line 657: | ||
**control availability of the refundable/non-refundable booking option. | **control availability of the refundable/non-refundable booking option. | ||
*parity with other channels which support rate plans i.e. Booking.com or Expedia. | *parity with other channels which support rate plans i.e. Booking.com or Expedia. | ||
You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate. | You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate. | ||
| Line 541: | Line 663: | ||
A price for each occupancy defined in Beds24 can be sent. | A price for each occupancy defined in Beds24 can be sent. | ||
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. | *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. | ||
*If you use fixed prices the Single, Double and room price will send. Room price will send for specified occupancy. Multiple | *If you use fixed prices the Single, Double and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Preice can not be sent. | ||
If you want to send prices for different length of stay you need a rate plan for each. | If you want to send prices for different length of stay you need a rate plan for each. | ||
The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or | The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Fixed Price will send. | ||
For more information and setup instructions click [[Airbnb_Rate_Plans |here]]. | For more information and setup instructions click [[Airbnb_Rate_Plans |here]]. | ||
| Line 553: | Line 675: | ||
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though. | If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though. | ||
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set: | In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING SETTINGS you can set: | ||
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month. | * A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month. | ||
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions. | * Early Bird and Last Minute Discounts which Airbnb will mark as promotions. | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > BOOKING RULES you can set Non refundable discount and the percentage 10%. | |||
* To send the discount for '''Non Refundable''' ensure you select a sync type '''Everything,''' or you can set a non-refundable discount in your Airbnb extranet. | |||
You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion. | You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion. | ||
| Line 574: | Line 698: | ||
*PETFEE 45 (for example) | *PETFEE 45 (for example) | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to override this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. | ||
*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions | *If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions | ||
= | <div style="display:none"> | ||
Permit / Registration/ License | |||
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above" | In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above" | ||
If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details. | If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details. | ||
Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. | Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. | ||
</div> | |||
=Send and receive messages = | =Send and receive messages = | ||
| Line 613: | Line 739: | ||
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. | The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. | ||
If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting. | If you have activated multiple languages and entered your descriptions in these we can send multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting. | ||
Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja | Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja | ||
| Line 651: | Line 777: | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add CRIB in a new line. | ||
BATHROOM | BATHROOM | ||
| Line 804: | Line 930: | ||
BALCONY | BALCONY | ||
CEILING_FAN | |||
CLEANING_PRODUCTS | CLEANING_PRODUCTS | ||
| Line 850: | Line 978: | ||
IRON_BOARD | IRON_BOARD | ||
LAUNDROMAT | |||
LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials") | LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials") | ||
| Line 856: | Line 986: | ||
MOSQUITO_NET | MOSQUITO_NET | ||
OUTDOOR_DINING_AREA | |||
OUTDOOR_FURNITURE (for outdoor seating) | OUTDOOR_FURNITURE (for outdoor seating) | ||
| Line 870: | Line 1,002: | ||
PRIVATE_ENTRANCE | PRIVATE_ENTRANCE | ||
RESORT | |||
ROOM_DARKENING_SHADES | ROOM_DARKENING_SHADES | ||
SUN_CHAIRS | |||
TOILETRIES (body soap) | TOILETRIES (body soap) | ||
SAFE | |||
SAFETY_CARD | SAFETY_CARD | ||
| Line 898: | Line 1,036: | ||
==Entertainment== | ==Entertainment== | ||
BOOKS | |||
BOWLING | |||
MINIATURE_GOLF | |||
TV | TV | ||
| Line 918: | Line 1,062: | ||
==Kitchen== | ==Kitchen== | ||
KITCHEN | KITCHEN | ||
KITCHENETTE | |||
KITCHEN_OUTDOOR | KITCHEN_OUTDOOR | ||
| Line 932: | Line 1,078: | ||
DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics") | DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics") | ||
DINING_TABLE | |||
DISHWASHER | DISHWASHER | ||
| Line 942: | Line 1,090: | ||
OVEN | OVEN | ||
RICE_MAKER | |||
STOVE | STOVE | ||
| Line 979: | Line 1,129: | ||
POOL_PRIVATE | POOL_PRIVATE | ||
SAUNA | |||
==Services== | ==Services== | ||
| Line 990: | Line 1,142: | ||
CLEANING_BEFORE_CHECKOUT | CLEANING_BEFORE_CHECKOUT | ||
BICYCLE | |||
BICYCLE_RENTAL | BICYCLE_RENTAL | ||
| Line 1,051: | Line 1,205: | ||
HOME_WIDE_DOORWAY | HOME_WIDE_DOORWAY | ||
==Family== | ==Family== | ||
| Line 1,058: | Line 1,210: | ||
BABY_BATH | BABY_BATH | ||
CRIB | |||
PACK_N_PLAY_TRAVEL_CRIB | PACK_N_PLAY_TRAVEL_CRIB | ||
| Line 1,066: | Line 1,220: | ||
OUTLET_COVERS | OUTLET_COVERS | ||
PLAY_AREA_INDOOR | |||
PLAY_AREA_OUTDOOR | |||
STAIR_GATES | |||
TABLE_CORNER_GUARDS | TABLE_CORNER_GUARDS | ||
| Line 1,124: | Line 1,284: | ||
==Troubleshooting== | ==Troubleshooting== | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You need to complete the API onboarding flow before publishing the listing | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following: | Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following: | ||
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save. | 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save. | ||
| Line 1,135: | Line 1,298: | ||
7. Click 'Publish' | 7. Click 'Publish' | ||
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo> | <embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo> | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Unable to perform action. Please try again later or contact support if you need immediate assistance | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored. | |||
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Calendar will not Load, it will only show a loading spinner wheel. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Please check that you have prices set and they are sending to AirBnb, have a look under | |||
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb. | {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Sorry, we cannot activate your listing. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Listing shows as "Importing" in the Airbnb Extranet | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Beds24 sent the data but it is stuck at Airbnb. Try the following: | |||
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING | 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING | ||
2. Click on "Disconnect" | 2. Click on "Disconnect" | ||
4. Refresh the page then connect again | 4. Refresh the page then connect again | ||
5. Wait a bit and then check the "Connection status" | 5. Wait a bit and then check the "Connection status" | ||
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so. | If you then still see "Importing" in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You have reached your Airbnb access quota | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Wait ten minutes and then try again. If it continues repeatedly let us know. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Your listing has been temporarily paused and can't be turned on until you reactivate it. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
No "Update Airbnb" button | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Messages do not send or import to Beds24 | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Airbnb account is not connected, please connect account | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Log into your Airbnb account | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Can not connect an Airbnb Account, no error message shown. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Please check you are logged out of all airbnb accounts at airbnb before trying to connect a new one to beds24. | |||
It could be that you are already logged into a connected airbnb account so airbnb send you back to beds24 when you click the connect button. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Receiving Requests/Inquiries for dates already booked | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit. | The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit. | ||
This can happen if at any time you had a qty greater than one. | This can happen if at any time you had a qty greater than one. | ||
| Line 1,179: | Line 1,407: | ||
This is because it is Airbnb policy not to change this listing type while it is connected. | This is because it is Airbnb policy not to change this listing type while it is connected. | ||
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly. | It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
No prices/availability in Airbnb | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable. | Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable. | ||
You can adjust it directly in Airbnb, it is called maximum advance notice or similar. | You can adjust it directly in Airbnb, it is called maximum advance notice or similar. | ||
Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button. | Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button. | ||
Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb. | Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Availability in Beds24/Dates closed in Airbnb | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
When Airbnb bookings have been marked as "Cancelled by Host" Airbnb will not reopen dates where you have previously cancelled a booking. The dates should be available at all other channels. | When Airbnb bookings have been marked as "Cancelled by Host" Airbnb will not reopen dates where you have previously cancelled a booking. The dates should be available at all other channels. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Representative Inventory (Listings on Airbnb only) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit. | |||
This can happen if at any time you had a qty greater than one. | |||
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it. | |||
This is because it is Airbnb policy not to change this listing type while it is connected. | |||
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Content changes are not showing in Airbnb | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The problem is caused when you have 'locked_attributes' in Airbnb. The content will be sent to Airbnb, and ignored as the attributes are locked. | |||
To check which attributes are locked, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING, scroll down to the rooms and click 'Content in Airbnb' and search for locked_attributes', login to your Airbnb extranet and unlock the attributes so you can manage them from Beds24. | |||
</div></div> | |||
==Common Errors== | ==Common Errors== | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Not Processed | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You do not have permission to access this resource | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Click "Disconnect" and then reconnect the room to your listing in Airbnb. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Not Connected | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Sorry, please contact support if you need to change the market of your listing. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. | |||
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Cannot change address in status Auto closed (availability). Please contact the local support for assistance. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. | |||
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$ | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Your longer stay discount must be greater than or equal to your shorter stay discount. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements. | |||
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
The listing is subject to city registration. Please submit an application or input existing registration details | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID"). | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
There was an error processing the request. Hosting model validation error | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You need to complete the API onboarding flow before publishing the listing | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Listing is classified not suitable for children | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Too many redirects | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
document_url has already been taken. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint. | You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Expired Token | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
The document has no document element | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Your listings are almost ready | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Listing failed to import | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Smart Pricing was not deactivated before connecting | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Access denied to Airbnb | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb's server is currently unavailable. Try again later. | |||
</div></div> | |||
''' | <div class="mw-collapsible mw-collapsed"> | ||
Airbnb | <div class="headline-collapse" > | ||
Please select a consistent property type and property group. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Please specify the property and listing type | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type. | |||
</div></div> | |||
''' | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Not enough beds for person capacity | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Not enough beds in room configuration | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Sorry, we can't add that amenity right now. Please try again later. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
All caps isn't allowed in listing titles. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below. | |||
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME | *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME | ||
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME | *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME | ||
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS | *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Emojis/Special Characters isn't allowed in listing titles. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below. | |||
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME | *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME | ||
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME | *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME | ||
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS | *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Please select a consistent property type and space type | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You can only host long-term rentals | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing. | |||
Follow the registration steps from Airbnb. | |||
</div></div> | |||
''' | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee. | |||
OR | |||
Go to the Calendar and update the daily prices. | |||
</div></div> | |||
'' | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Listings of different pricing_availability_model_type can not use this endpoint. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Suspended_state_appeal | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Airbnb suspended the account. Please contact Airbnb support about this. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
You can only accept long-term rentals (30 or more) | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You have selected the 'Feature' = LONG_TERM_RENTERS in {{#fas:cog}} (SETTINGS) PROPERTIES > FEATURES or {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES. Remove the Feature then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing. | |||
</div></div> | |||