Expedia Mapping: Difference between revisions

= Set Up=

Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet

Expedia will then send you an email in which you can also see which Pricing Model you are using.

In Beds24 go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA  

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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed.

*Click on the "Registration details" button  

*Click on "Update Registration" to enter you registration details.

*Tick the "Bookings" check box for each mapped room

Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.

*Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24.  

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*Click on the "View actual data" button to see which prices and availability will send to Expedia

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

==Multiple Rates at Expedia==

===Virtual Credit Cards ===

Virtual cards can be set to be auto charged at the date they become valid. To use this option  

*set "Auto Process Virtual Cards" = Yes

*make sure your Merchant Category Code (MCC) in Stripe is "Lodging."  

| EXPEDIACOLLECT

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If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.

1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.

2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type  id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.

4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.

=Common Errors=

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<div  class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div>

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The booking was made on an Expedia partner site for which Expedia does not support messaging.  

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  1. Log into your Expedia extranet and raise or remove the maximum stay.

  2. Set the "Maximum Stay" in the fixed prices you are sending to Expedia to 28 or lower.

  *in the Expedia extranet that the connection has been requested.  

  *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.

  *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.   

  *Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.

  *Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

= Notes =

*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.

= FAQ =

After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.  

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.

This is how you can [[View_Credit_Card_Details| view credit card details]].  

You can set up promotions in the Expedia extranet.

Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above.

The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.  

Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.

*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates.  

*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.  

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

*Check if the room for which you received the booking is properly mapped.  

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

*A special offer set up in the channel may have reduced the price the channel manager sent.

*Your prices are not set up as you expect.

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  

To report a no show contact Expedia support.