Expedia Mapping: Difference between revisions
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===Virtual Credit Cards === | ===Virtual Credit Cards === | ||
Virtual cards can be set to be auto charged at the date they become valid. To use this option | Virtual cards can be set to be auto charged at the date they become valid. To use this option | ||
*make sure Expedia Virtual cards is activated in Expedia | |||
[[Image:expedia_evc.png|300px|link=]] | |||
[[Media:expedia_evc.png|view large]] | |||
*set "Auto Process Virtual Cards" = Yes | *set "Auto Process Virtual Cards" = Yes | ||
*make sure your Merchant Category Code (MCC) in Stripe is "Lodging." | *make sure your Merchant Category Code (MCC) in Stripe is "Lodging." | ||
| Line 293: | Line 299: | ||
| EXPEDIACOLLECT | | EXPEDIACOLLECT | ||
| Expedia | | Expedia sent a virtual card | ||
|- | |- | ||
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If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. | If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. | ||
=Setup Problems= | |||
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending. | 1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending. | ||
2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia. | 2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia. | ||
3) "Extra Person" prices cannot be exported but can still be set manually in Expedia. | 3) "Extra Person" prices in Daily Prices can be sent, unlike Fixed prices, they cannot be exported but can still be set manually in Expedia. | ||
4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate. | 4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate. | ||
=Common Errors= | =Common Errors= | ||
If there is an error on an update, the error message returned by Expedia will be emailed to you. | |||
Common errors and their solutions are: | |||
<div class="mw-collapsible mw-collapsed"> | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div> | <div class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
The booking was made on an Expedia partner site for which Expedia does not support messaging. | The booking was made on an Expedia partner site for which Expedia does not support messaging. | ||
</div></div> | </div></div> | ||
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*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | ||
Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet | Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet. IMPORTANT: Disconnect all options | ||
[[Image: | [[Image:expedia_disconnect.png|100px|link=]] | ||
[[Media: | [[Media:expedia_disconnect.png|view large]] | ||
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= FAQ = | = FAQ = | ||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Will I receive notifications on new bookings? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. | After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Do guests receive a confirmation? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. | The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
How do I modify or cancel a booking? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24. | Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24. | ||
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. | If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
How do can I access credit card details? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
This is how you can [[View_Credit_Card_Details| view credit card details]]. | This is how you can [[View_Credit_Card_Details| view credit card details]]. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
How do I add a promotion or special price? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
You can set up promotions in the Expedia extranet. | You can set up promotions in the Expedia extranet. | ||
== | </div></div> | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Can I send different prices for different minimum stays or different numbers of guests? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above. | Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
I have multiple Expedia hotel ids. How do I set this up? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24. | The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Can I use the same Expedia hotel ID for different properties in Beds24? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings. | Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
What to do when I receive an overbooking? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates. | *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates. | ||
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. | *Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. | ||
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. | If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Why did a booking not import? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*Check if the room for which you received the booking is properly mapped. | *Check if the room for which you received the booking is properly mapped. | ||
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. | If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
Why is the price for the booking wrong? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
*A special offer set up in the channel may have reduced the price the channel manager sent. | *A special offer set up in the channel may have reduced the price the channel manager sent. | ||
*Your prices are not set up as you expect. | *Your prices are not set up as you expect. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
What is base allocation? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. | This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. | ||
</div></div> | |||
== | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | |||
What do I do when I have a no show? | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
To report a no show contact Expedia support. | To report a no show contact Expedia support. | ||
</div></div> | |||