Booking.com: Synchronise bookings prices availability: Difference between revisions
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=What you should know | =What you should know and do before getting started= | ||
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'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. ''' | '''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. ''' | ||
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*Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. | *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. | ||
*Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update. | *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update. | ||
*If linked prices are used only the price for room for which the price was set up will instantly update to the channels. All linked rooms will update with the next routine update but you have the option to push them manually if you require an instant update. | |||
*Same-day cut off/Advance Hours, after activating the XML connection can only be managed in Booking.com extranet and changed by the Booking.com Support team. | |||
*Booking.com have a default maximum stay of 30 days on properties. This can be raised on request for your property by Booking.com, Go to Property > Property Policies > 30+ Nights Monthly Stays, then edit and set the details as you need. In Beds24 {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > PROPERTY DETAIL > MAX LENGHT OF STAY. It is important that the value set inside Booking.com matches the value set in Beds24 otherwise errors will occur and the updates may be rejected by Booking.com. After raising it to greater than 30 you will also be able to set min stays greater than 30. | |||
==Prices for Booking.com== | ==Prices for Booking.com== | ||
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For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. | For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. | ||
'''Max stay > 30 days''' | |||
Booking.com have a default maximum stay of 30 days on properties. This can be raised on request for your property by Booking.com. | |||
*Go to Property > Property Policies > 30+ Nights Monthly Stays, then edit and set the details as you need. | |||
*In Beds24 (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > PROPERTY DETAIL > MAX LENGHT OF STAY. | |||
It is important that the value set inside Booking.com matches the value set in Beds24 otherwise errors will occur and the updates may be rejected by Booking.com. After raising it to greater than 30 you will also be able to set min stays greater than 30. | |||
=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings= | =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings= | ||
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You can activate the connection when your mapping and prices are correct and you have added all upcoming bookings. | You can activate the connection when your mapping and prices are correct and you have added all upcoming bookings. | ||
*Press "Activate Connection" and then "Activate Connection Now". | *Press "Activate Connection" and then "Activate Connection Now". | ||
Then you can import booking details to update the booking summary information. | |||
*Click 'Import Existing bookings' button and check the booking details have been updated. | |||
Then you can send the latest prices and availability to Booking.com | |||
*Click 'Update' button and check the prices and availability have been updated. | |||
<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> | <div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> | ||
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*you see Connection Status: XML Active and Hotel Status: Open / bookable | *you see Connection Status: XML Active and Hotel Status: Open / bookable | ||
*you are not receiving error messages | *you are not receiving error messages | ||
*the display in the channel is correct. | *the display in the channel is correct. The new button "View at Booking.com" will open your listing on Booking.com | ||
This is what the different status values mean: | This is what the different status values mean: | ||
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=After the connection is activated= | =After the connection is activated= | ||
<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. | <div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. | ||
Same-day cut-off/advance hours, contact the Booking.com support team and request they update the value in your property. This can no longer be changed after the connection is activated. | |||
</div> | </div> | ||
==Communication with guests== | ==Communication with guests== | ||
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Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. | Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. | ||
Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. | Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. You can now access the current live payout value at Booking.com directly from Beds24. To see the latest information open the booking and go to "Details". | ||
*For bank transfers from Booking.com you will see amount and when its due | |||
*For Booking.com virtual card you will see the the current amount on the card and when the card becomes active | |||
'''Charge virtual cards automatically''' | '''Charge virtual cards automatically''' | ||
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=Troubleshooting= | =Troubleshooting= | ||
<div class="warning">{{#fas:exclamation-triangle}} Same-day cut off/Advance Hours, after activating the XML connection can only be managed in Booking.com extranet and changed by the Booking.com Support team.</div> | |||
==Common issues== | ==Common issues== | ||
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Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. | Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. | ||
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send. | <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send. | ||
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<div class="headline-collapse" >Receive bookings with wrong minimum stay. | |||
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Check the Rate Description field in the Charges & Payments tab of the booking. If 'rewritten' is in the text, this confirms there was a 'Linked' rate plan or Promotion used at Booking.com to make the booking. | |||
If you have 'Linked' rate plans, you will need to setup prices in Beds24 with the rules and map to the Booking.com rate plans. | |||
Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd | |||
Then go to Prices > and setup Daily/Fixed prices and ensure you MAP the Booking.com Rate Plan code 'Get codes' to the price. | |||
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<div class="headline-collapse" >Booking dates modified causing an overbooking. | |||
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Booking.com did not check the inventory when the guest made the date modification. | |||
You can set the rule in Booking.com Extranet, Modification and Cancellation exceptions. Set the rules you require for your property. | |||
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<div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div> | <div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div> | ||
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Booking.com does not allow you to send a single price. | Booking.com does not allow you to send a single price with Pricing Model = Standard or RLO. | ||
Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and set "Booking.com Pricing Model"= Per Day Pricing | Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and set "Booking.com Pricing Model"= Per Day Pricing | ||
If you want to send occupancy pricing to Booking.com, then send a Support ticket and ask the Beds24 team to update your Booking.com Pricing model to OBP. | |||
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<div class="mw-collapsible mw-collapsed"> | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT | <div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT and PRICE_BELOW_MIN_PRICE | ||
</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
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<div class="mw-collapsible mw-collapsed"> | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > Room is not active''' or '''ROOM_NOT_ACTIVE</div> | <div class="headline-collapse" > '''Room is not active''' or '''ROOM_NOT_ACTIVE''' or '''ROOM_ID_INVALID'''</div> | ||
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You can only update rooms which show when you click on 'Get codes'. | You can only update rooms which show when you click on 'Get codes'. | ||
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1. The Booking.com connection for the property does not allow the use of the messaging API. | 1. The Booking.com connection for the property does not allow the use of the messaging API. | ||
Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png | Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png | ||
2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked. | 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked. | ||
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Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. | Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. | ||
*Changes to availability and prices will be instantly sent to the channel. | *Changes to availability and prices will be instantly sent to the channel. | ||
</div></div> | </div></div> | ||