Booking.com: Synchronise bookings prices availability: Difference between revisions
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*If linked prices are used only the price for room for which the price was set up will instantly update to the channels. All linked rooms will update with the next routine update but you have the option to push them manually if you require an instant update. | *If linked prices are used only the price for room for which the price was set up will instantly update to the channels. All linked rooms will update with the next routine update but you have the option to push them manually if you require an instant update. | ||
*Same-day cut off/Advance Hours, after activating the XML connection can only be managed in Booking.com extranet and changed by the Booking.com Support team. | *Same-day cut off/Advance Hours, after activating the XML connection can only be managed in Booking.com extranet and changed by the Booking.com Support team. | ||
*Booking.com have a default maximum stay of 30 days on properties. This can be raised on request for your property by Booking.com, Go to Property > Property Policies > 30+ Nights Monthly Stays, then edit and set the details as you need. In Beds24 {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > PROPERTY DETAIL > MAX LENGHT OF STAY. It is important that the value set inside Booking.com matches the value set in Beds24 otherwise errors will occur and the updates may be rejected by Booking.com. After raising it to greater than 30 you will also be able to set min stays greater than 30. | |||
==Prices for Booking.com== | ==Prices for Booking.com== | ||
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For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. | For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. | ||
'''Max stay > 30 days''' | |||
Booking.com have a default maximum stay of 30 days on properties. This can be raised on request for your property by Booking.com. | |||
*Go to Property > Property Policies > 30+ Nights Monthly Stays, then edit and set the details as you need. | |||
*In Beds24 (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > PROPERTY DETAIL > MAX LENGHT OF STAY. | |||
It is important that the value set inside Booking.com matches the value set in Beds24 otherwise errors will occur and the updates may be rejected by Booking.com. After raising it to greater than 30 you will also be able to set min stays greater than 30. | |||
=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings= | =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings= | ||
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Then you can import booking details to update the booking summary information. | Then you can import booking details to update the booking summary information. | ||
*Click 'Import Existing bookings' button and check the booking details have been updated. | *Click 'Import Existing bookings' button and check the booking details have been updated. | ||
Then you can send the latest prices and availability to Booking.com | |||
*Click 'Update' button and check the prices and availability have been updated. | |||
<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> | <div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> | ||
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=After the connection is activated= | =After the connection is activated= | ||
<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. | <div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. | ||
Same-day cut-off/advance hours, contact the Booking.com support team and request they update the value in your property. This can no longer be changed after the connection is activated. | |||
</div> | </div> | ||
==Communication with guests== | ==Communication with guests== | ||
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=Troubleshooting= | =Troubleshooting= | ||
<div class="warning">{{#fas:exclamation-triangle}} Same-day cut off/Advance Hours, after activating the XML connection can only be managed in Booking.com extranet and changed by the Booking.com Support team.</div> | |||
==Common issues== | ==Common issues== | ||
<div class="mw-collapsible mw-collapsed"> | <div class="mw-collapsible mw-collapsed"> | ||
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Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. | Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. | ||
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send. | <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Receive bookings with wrong minimum stay. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Check the Rate Description field in the Charges & Payments tab of the booking. If 'rewritten' is in the text, this confirms there was a 'Linked' rate plan or Promotion used at Booking.com to make the booking. | |||
If you have 'Linked' rate plans, you will need to setup prices in Beds24 with the rules and map to the Booking.com rate plans. | |||
Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd | |||
Then go to Prices > and setup Daily/Fixed prices and ensure you MAP the Booking.com Rate Plan code 'Get codes' to the price. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" >Booking dates modified causing an overbooking. | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Booking.com did not check the inventory when the guest made the date modification. | |||
You can set the rule in Booking.com Extranet, Modification and Cancellation exceptions. Set the rules you require for your property. | |||
</div></div> | </div></div> | ||
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<div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div> | <div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
Booking.com does not allow you to send a single price. | Booking.com does not allow you to send a single price with Pricing Model = Standard or RLO. | ||
Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and set "Booking.com Pricing Model"= Per Day Pricing | Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and set "Booking.com Pricing Model"= Per Day Pricing | ||
If you want to send occupancy pricing to Booking.com, then send a Support ticket and ask the Beds24 team to update your Booking.com Pricing model to OBP. | |||
</div></div> | </div></div> | ||