Paypal: Difference between revisions
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Note: If the booking page is used within an Iframe or in Wordpress it cannot redirect the user to PayPal due to the security settings in browsers. To fix you can allow the the paypal page to open in a new window. | Note: If the booking page is used within an Iframe or in Wordpress it cannot redirect the user to PayPal due to the security settings in browsers. To fix you can allow the the paypal page to open in a new window. | ||
Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > PAGE DESIGN | Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > PAGE DESIGN > BEHAVIOR and set Open in New Window to On secure payment | ||
== Functionality == | == Functionality == | ||
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== Troubleshooting == | == Troubleshooting == | ||
'''Guest made a payment but booking shows cancelled''' | '''Guest made a payment but booking shows cancelled''' | ||
This happens when you have set {{#fas:cog}} (SETTINGS) | This happens when you have set {{#fas:cog}} (SETTINGS) BOOKING ENGINE > DEPOSIT COLLECTION DIRECT BOOKINGS ‘Non Payment Booking Status’ = Cancelled and the system does not know about the payment. | ||
Possible Reasons: | Possible Reasons: | ||
*The IPN is not or not correctly set up in your Paypal account | *The IPN is not or not correctly set up in your Paypal account | ||
*You have entered the wrong email address. If you have multiple Emails in Paypal make sure you enter the primary one in {{#fas:cog}} (SETTINGS) PAYMENTS>PAYMENT GATEWAYS | *You have entered the wrong email address. If you have multiple Emails in Paypal make sure you enter the primary one in {{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT GATEWAYS > PAYPAL | ||
Go to {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS > PAYPAL and click on HELP for more instructions. | Go to {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS > PAYPAL and click on HELP for more instructions. | ||
For this booking you will need to manually set it to “Confirmed” and enter the payment in the booking. | For this booking you will need to manually set it to “Confirmed” and enter the payment in the booking. | ||