Deposit Collection: Difference between revisions
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[[Category:Automation]] | [[Category:Automation]] | ||
<div class="heading">Payment Collection for Direct Online Bookings on the Booking page</div> | <div class="heading">Payment Collection for Direct Online Bookings on the Booking page</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) > | This page is about the menu {{#fas:cog}} (SETTINGS) > BOOKING ENGINE and explains how to collect deposits or full payments for direct online bookings. | ||
__TOC__ | __TOC__ | ||
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'''Step 1: Acitvate Deposit Collection''' | '''Step 1: Acitvate Deposit Collection''' | ||
1. Go to {{#fas:cog}} (SETTINGS) | 1. Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE | ||
*Select the "Non Payment Booking Status". | *Select the "Non Payment Booking Status". | ||
**'''Request''': When the guest clicks "Confirm Booking" the room gets reserved for the guest and will not be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | **'''Request''': When the guest clicks "Confirm Booking" the room gets reserved for the guest and will not be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | ||
NOTE : {{#fas:cog}} (SETTINGS) BOOKING ENGINE "Request Bookings" - Do not block the room - this has been depreciated with the introduction of Inquiry status. | |||
NOTE : {{#fas:cog}} (SETTINGS) | |||
**'''Inquiry''': When the guest clicks "Confirm Booking" the booking is entered in to the calendar, but will not block the room. The dates will be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the room will not be blocked. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | **'''Inquiry''': When the guest clicks "Confirm Booking" the booking is entered in to the calendar, but will not block the room. The dates will be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the room will not be blocked. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | ||
**'''Cancelled''': When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookings. | **'''Cancelled''': When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookings. | ||
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*The currency used by will be the currency you have set in the {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION''' currency to receive payments setting. | *The currency used by will be the currency you have set in the {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION''' currency to receive payments setting. | ||
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[[Image:DBpaymentOCT.jpg|500px|link=]] | |||
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'''Step 4: Adjust your booking rule''' | '''Step 4: Adjust your booking rule''' | ||
*Go to {{#fas:cog}} (SETTINGS) | *Go to {{#fas:cog}} (SETTINGS) > BOOKING ENGINE | ||
*Set "Booking Type" to either the Deposit Collection 1 or Deposit Collection 2. | *Set "Booking Type" to either the Deposit Collection 1 or Deposit Collection 2. | ||
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This allows you for example to take a different deposit in high and low season or for normal and last minute bookings. | This allows you for example to take a different deposit in high and low season or for normal and last minute bookings. | ||
[[ | |||
[[Image:BookingTypes.jpg|500px|link=]] | |||
[[Media:BookingTypes.jpg|view large]] | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The booking rules for Fixed Prices will override rules for rooms and booking rules for offers will override property booking rules. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The booking rules for Fixed Prices will override rules for rooms and booking rules for offers will override property booking rules. | ||