Refund Vouchers: Difference between revisions

=== How it works ===

You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  

The original booking id/reservation number will be used as the Guest Voucher code.

=== Set up Booking page ===

In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking.  

Create a Custom Booking Question:

=== Manage Bookings ===

2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)

4. Create an Auto Action to send email confirmation to the guest.  

It is possible to use the Custom Question to trigger Auto Actions,  

=== How it works ===

You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  

=== Set up Invoicee ===

1. Create an Invoicee

=== Set up Booking Page ===

3. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS, so the guest can enter the original booking id.  

=== How it works ===

You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance.  

=== Special prices and booking page for your guests. ===

You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.

=== Create your Special Booking Page ===  

=== Setup the Agent Codes ===

=== Create prices ===

Create an Offer to use/manage the availability of these Daily Prices/Offers.