Category:Bookings: Difference between revisions

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Click on the ADD BOOKING Button on the top right.  
Click on the ADD BOOKING Button on the top right.  


[[Image:addbooking.png|300px|link=]]
[[Image:AddBookingButton.jpg|500px|link=]]
[[Media:addbooking.png|view large]]
[[Media:AddBookingButton.jpg|view large]]
 
 


To add a booking for multiple rooms or to check for available rooms click on "Price Check"
To add a booking for multiple rooms or to check for available rooms click on "Price Check"
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[[Image:book_multiple.gif|300px|link=]]
[[Image:book_multiple.gif|300px|link=]]
[[Media:book_multiple.gif|click to see a demo]]
[[Media:book_multiple.gif|click to see a demo]]


Add bookings in CALENDAR directly into the room or even the room and the date.  
Add bookings in CALENDAR directly into the room or even the room and the date.  
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If you want to manually add a booking for a guest who previously stayed use the "Search" field in the booking.
If you want to manually add a booking for a guest who previously stayed use the "Search" field in the booking.


<embedvideo service="youtube">https://youtu.be/-baTic4zHpI</embedvideo>
<embedvideo service="youtube">https://youtu.be/-baTic4zHpI</embedvideo>
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*Enter or change '''chargeable items''', '''payments''' or '''pending payments'''. Click on the + icon to add and enter a blank new row.
*Enter or change '''chargeable items''', '''payments''' or '''pending payments'''. Click on the + icon to add and enter a blank new row.
**Upsell Items which are created in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELLING can be automatically selected as charges.
**Upsell Items which are created in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS can be automatically selected as charges.
**You can create invoice items for items sold on site in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > INVOICE "Invoice Items".  
**You can create invoice items for items sold on site in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > INVOICE "Invoice Items".  
*To remove an item click on the ... menu and then choose "Delete".
*To remove an item click on the ... menu and then choose "Delete".
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By default the description of the lodging price displays room name, check-in date and check-out date. You can change what is displayed there  in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT-> INVOICE "Invoice Item Room Description".  
By default the description of the lodging price displays room name, check-in date and check-out date. You can change what is displayed there  in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT-> INVOICE "Invoice Item Room Description".  
'''Discount Voucher code '''
There are two ways to apply a discount code to a back-end booking depending on your workflow:
====Option 1: Applying a Voucher Code to an Existing Booking====
If the booking has already been created in the calendar:
Open the existing booking.
*Go to the Charges & Payments tab.
*Find the "Voucher Code" field and enter the agent's discount code.
*Click "Recalculate" to apply the discount.
The charges will automatically update to reflect the discounted price.
====Option 2: Applying a Voucher Code When Creating a New Booking====
If you are creating a brand new booking from scratch:
*Click the "Add Booking" button in the calendar.
*While filling in the booking details form, you will see a "Voucher Code" field.
*Enter the discount code directly into this field.
*Complete the rest of the booking details and save.
The discounted price will be automatically calculated and applied from the start.




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=== Logs===  
=== Logs===  
The logs shows changed which have been made to the booking.  
The logs shows changes which have been made to the booking.  


Logs are available until one month after check-out.  
Logs are available until one month after check-out.  
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Direct booking can be cancelled by changing the status to "Cancelled". For bookings from channels the cancellation has to be made on the channel either by the guest or by the channel. If this is not possible you can  change the status in Beds24 and set "Allow Channel Modifications" = No in the "Details" tab of the booking. This will stop and update from the channel to override the status change but not actually cancel the booking in the channel.
Direct booking can be cancelled by changing the status to "Cancelled". For bookings from channels the cancellation has to be made on the channel either by the guest or by the channel. If this is not possible you can  change the status in Beds24 and set "Allow Channel Modifications" = No in the "Details" tab of the booking. This will stop and update from the channel to override the status change but not actually cancel the booking in the channel.


You can allow guests to cancel bookings themselves. By default the system uses the policy you can set under {{#fas:cog}} (SETTINGS) BOOKING ENFGINE. You have the option to override these settings for offers ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >OFFERS) or individual  bookings. If you allow cancellations you can send your guests a link to let them cancel via the system without contacting you. Include the template variable [CANCELURL] into your e-mail confirmation message. When guests cancel a booking they will receive a system notification that the booking was cancelled. If required you can set up an additional Auto Action Email in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
You can allow guests to cancel bookings themselves. By default the system uses the policy you can set under {{#fas:cog}} (SETTINGS) BOOKING ENGINE. You have the option to override these settings for offers ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >OFFERS) or individual  bookings. If you allow cancellations you can send your guests a link to let them cancel via the system without contacting you. Include the template variable [CANCELURL] into your e-mail confirmation message. When guests cancel a booking they will receive a system notification that the booking was cancelled. If required you can set up an additional Auto Action Email in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.


=== Bulk Changes===  
=== Bulk Changes===  
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To search for a booking, use the SEARCH box on the top of any page.  
To search for a booking, use the SEARCH box on the top of any page.  


[[Image:addbooking.png|300px|link=]]
[[Image:Searchbox.jpg|500px|link=]]
[[Media:addbooking.png|view large]]
[[Media:Searchbox.jpg|view large]]
 
 


You can search on First name, last name, Beds24 booking number, Channel booking number. You will see the list that match your criteria, if not, then you can click on 'Search More' this will search all guest information in a booking.
You can search on First name, last name, Beds24 booking number, Channel booking number. You will see the list that match your criteria, if not, then you can click on 'Search More' this will search all guest information in a booking.
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