Trip: Difference between revisions
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== Notes == | == Notes == | ||
Channel collect payments will be shown in the booking invoice if SETTINGS | Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) >CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”. | ||
==Common Errors== | ==Common Errors== | ||
Any errors occurring during updates will be emailed to you with the error message as returned by Trip. Below are common error messages and how to fix them. | Any errors occurring during updates will be emailed to you with the error message as returned by Trip. Below are common error messages and how to fix them. | ||
'''Error ShortText="This hotel is not active in | '''Error ShortText="This hotel is not active in CTrip, please wait." Code="375"''' | ||
*Check the Trip hotel id you have entered is correct and does not have blank spaces. | *Check the Trip hotel id you have entered is correct and does not have blank spaces. | ||
*If it is please check contact Trip and ask them to check if they have enabled the connection with Beds24 channel manager. | *If it is please check contact Trip and ask them to check if they have enabled the connection with Beds24 channel manager. | ||
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'''Inactive rate plan for restriction or rate updated''' | '''Inactive rate plan for restriction or rate updated''' | ||
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS | You are sending a wrong rate plan id. Check your rate plan ids in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list. | ||
'''Rate plan and hotel do not match. OR The rateplancode and the hotel doesn't match.''' | '''Rate plan and hotel do not match. OR The rateplancode and the hotel doesn't match.''' | ||
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS | You are sending a wrong rate plan id. Check your rate plan ids in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list. | ||
==Disconnect== | ==Disconnect== | ||
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | ||
*To completely disconnect the channel manager you might need to contact Trip and ask them to disconnect you. | *To completely disconnect the channel manager you might need to contact Trip and ask them to disconnect you. | ||