Difference between revisions of "Category:Booking.com"

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[[Category:Channel Manager]]
 
[[Category:Channel Manager]]
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''Synchronising Beds24.com with Booking.com''
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<div class="heading">Booking.com</div>
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[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]
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This page gives an overview on the integration with [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com]
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=Export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com=
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If you already have a property in Booking.com you can map your rooms and rates so Beds24 can:
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*send inventory (available rooms)
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*send minimum stay
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*send maximum stay
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*send closed to arrival and closed to departure
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*send prices (also multiple rates) if required with a multiplier to mark prices up or down
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*import bookings, modifications to bookings and cancellations
  
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==Capabilities==
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[[Booking.com:_Synchronise_bookings_prices_availability|Click here for more information and setup instructions.]]
  
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*Beds24.com can export Inventory
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= Create rate plans on Booking.com=
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*Beds24.com can export Minimum Stay
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You can manage your Booking.com rate plans directly in from Beds24.
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*Beds24.com can export Multiple Rates
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*Create new rate plans
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*Beds24.com can import Bookings
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*Modify existing rate plans
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*Beds24.com can import Booking Modifications and Cancellations
 
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*Beds24.com can add a multiplier to prices to convert to a different currency.
 
  
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==Limitations==
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[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|Click here for more information and setup instructions.]]
  
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If you export inventory you will also need to export rates from Beds24.
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= Create new properties and rooms on Booking=
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Beds24 can push properties  with content, photos, amenities, prices and availability to Booking.com.
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*send new properties to Booking.com group account
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*update content to an existing listing on Booking.com
  
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Rates can not be set within the Booking.com extranet.
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[[Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|Click here for more information and setup instructions.]]
  
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"Extra Person" prices cannot be exported to Booking.com  
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= Create properties in Beds24 via listing import from Booking.com=
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You can import properties from Booking.com instead if setting them up manually.
  
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Booking.com may not send the Guest Email address to some accounts. Your Booking.com rep may be able to get this enabled in your account if it occurs.
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[[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|Click here for more information and setup instructions.]]
  
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==Booking.com==
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= Check how your property performs on Booking=  
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You can access your property score on Booking.com and suggestions on how to improve your properties performance.
  
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Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.
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[[Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com#Check_how_your_property_performs_on_Booking|Click here for instructions.]]
  
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1) Login to Booking.com and go to the Property Information section.
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=Send and receive messages=
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You can communicate with Booking.com guest directly from Beds24.
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[[Booking.com:_Synchronise_bookings_prices_availability#Communication_with_guests|Click here for more information.]]
  
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2) Select the Channel Manager menu. (left side of screen, if you cannot find it there use the help in booking.com or ask your booking.com rep)
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= Report invalid cards and no-shows to Booking.com =
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You can report invalid cards and no-shows to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com
  
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3) Click the Start button and search for BEDS24.
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[[Booking.com:_Synchronise_bookings_prices_availability|Click here for more information and setup instructions.]]
  
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4) Complete the rest of the on screen instructions.
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= Create and manage promotions =
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Promotions can be  created, modified and deactivated.
  
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5) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.
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[[Booking.com:_Promotions|Click here for more information and setup instructions.]]
  
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==Beds24.com==
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=View reviews and react to reviews=  
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<div class="mw-collapsible-content">
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You can handle your Booking.com guest reviews straight from Beds24.
  
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1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM XML "Property Code" setting and then SAVE.
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[[Booking.com:_Synchronise_bookings_prices_availability|Click here for more information and setup instructions.]]
  
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[[Image:booking_com_1.png|350px|link=]]
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=Import properties from Booking.com to Beds24=  
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[[Media:booking_com_1.png|view large]]
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Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24.
  
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=View and action opportunities=
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Booking.com Opportunities provide you with advice about how to improve your performance on Booking.com.  You can view and action them in Beds24.
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[[Booking.com:_Opportunities|Click here to see your current opportunities.]]
  
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2) Open the link to view the room and rate mapping for your property.
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=Disconnect=
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*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
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[[Image:booking_com_2.png|350px|link=]]
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*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
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[[Media:booking_com_2.png|view large]]
 
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3) Identify the Booking.com Room Id numbers for each room.
 
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[[Image:booking_com_3.png|350px|link=]]
 
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[[Media:booking_com_3.png|view large]]
 
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4) For each room, enter the Booking.com room id in the Beds24 field called room code. Tick both synchronising options and then SAVE. NOTE: Room codes are unique. Each code can only be used to map one room in Beds24.
 
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[[Image:booking_com_4.png|350px|link=]]
 
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[[Media:booking_com_4.png|view large]]
 
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5) Identify your standard rate id number. It is usually the same for each room.
 
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[[Image:booking_com_5.png|350px|link=]]
 
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[[Media:booking_com_5.png|view large]]
 
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6) For each room, enter your Booking.com standard rate id in the Beds24 field called rate code and then SAVE. It is normal for booking.com to use the same rate code for each room.
 
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[[Image:booking_com_6.png|350px|link=]]
 
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[[Media:booking_com_6.png|view large]]
 
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7) Make sure all rates to be sent to Booking.com have the Booking.com XML channel checkbox ticked.
 
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Make sure all rates to be sent to Booking.com have the channel manager setting enabled, (set to USE NORMAL PRICES to send your normal rate prices or set to USE EXPORT PRICE to send the value in the Export Price field).
 
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If you do not have any rates enabled for Booking.com your rooms will be unavailable on Booking.com
 
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[[Image:booking_com_7.png|350px|link=]]
 
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[[Media:booking_com_7.png|view large]]
 
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==Multiple rates on Booking.com==
 
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Booking.com can provide multiple rate codes per room. Each rate code can accept one price and optionally a single occupancy price.
 
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Common uses of multiple rate codes are to send different prices for different occupancy levels or different prices for different minimum length of stays.
 
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Each unique rate code in booking.com will require at least one corresponding rate in Beds24.
 
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A default '''standard rate''' can be entered in the channel manager settings and this is used as as the default rate code when no other rate code is specified.
 
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Each individual Beds24 rate can override the default rate code by entering an alternative rate code directly in the rate's channel settings for booking.com.
 
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Multiple rate codes can be entered in the channel manager settings rate code by separating them with colons ''':''' (i.e. 12345678:123456789:1234567810)
 
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When multiple rate codes are specified they are applied to offers 1 through to 4 respectively. This applies to all daily prices and rates which have no overriding rate code assigned to each offer.
 
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8) Identify the additional rate ids. If you do not have the appropriate rate ids you need to request Booking.com to add them.
 
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[[Image:booking_com_8.png|350px|link=]]
 
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[[Media:booking_com_8.png|view large]]
 
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Enter the code into your Beds24 rates.
 
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[[Image:booking_com_14.png|350px|link=]]
 
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[[Media:booking_com_14.png|view large]]
 
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9) If you dont already have it make an additional rate in Beds24 to match your additional rate in Booking.com
 
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[[Image:booking_com_9.png|350px|link=]]
 
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[[Media:booking_com_9.png|view large]]
 
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10) Set up your new rate with the prices and conditions you want to send to Booking.com. The highlighted items are some of the commonly used fields when setting alternate rates.
 
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[[Image:booking_com_10.png|350px|link=]]
 
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[[Media:booking_com_10.png|view large]]
 
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11) Enter the rate id directly in the Beds24 RATE >> CHANNEL settings. It will override the standard rate id entered in the CHANNEL MANAGER settings. Create as many Beds24 rates as you need and enter the appropriate Booking.com rate id's in each. All rates in which the rate id is left blank will use the standard rate id.
 
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[[Image:booking_com_11.png|350px|link=]]
 
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[[Media:booking_com_11.png|view large]]
 
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If you want to add a multiplier to your prices, for example because booking.com requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your property code. (Hotel id)
 
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For example a property code setting '''123456*12.34''' will multiply all prices by 12.34 sent for hotel id 123456.
 
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==Activating==
 
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You can view the live availability and prices that will be sent to Booking.com before or after activating using the '''View data for this room''' link.
 
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1) Make sure your inventory is correct in Beds24, it will be sent to Booking.com. Block any dates which are unavailable either by entering a booking manually for those dates or using the inventory and override functions on the control panel calendar. Failure to do this could allow new bookings on dates you are not available.
 
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[[Image:booking_com_12.png|350px|link=]]
 
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[[Media:booking_com_12.png|view large]]
 
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2) Enable the connection in Beds24
 
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[[Image:booking_com_13.png|350px|link=]]
 
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[[Media:booking_com_13.png|view large]]
 
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3)When all set up in Beds24 is correct you will need to make the final step to enable the connection (go live) from the booking.com extranet.
 
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4) '''When you go live your rates and inventory will be deleted from booking.com and a full reload will occur from Beds24.''' You can use the "Update" button to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
 
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5) Once updated, check all your values in the booking.com extranet for correctness and if required make any adjustments to the settings to fix.
 
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6) New bookings made after XML is enabled will Import. We can manually request bookings going back 3 months from Booking.com. Please let us know via a ticket if you want us to perform this manual import. It's success depends on Booking.com returning the bookings, sometimes they do not and it is out of our control to import them, if this is the case you will need to block the dates manually to avoid double bookings.
 
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==Common Errors==
 
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Any errors occuring during updates will be emailed to you with the error message as returned by Booking.com. Below are common error messages and how to fix them.
 
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'''Updating availability hasn't been enabled for hotel 0000'''
 
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You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
 
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'''Not allowed to update Single Use Rate for Room'''
 
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Booking.com have not activated a single occupancy price for the room.
 
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Either ask Booking.com to allow a single price or remove it from the rate(s) being sent to Booking.com
 
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'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''
 
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You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum.   
 
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Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.
 
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'''Rate is not active'''
 
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You do not have a Booking.com rate id with this number. Please double check your rate codes and enter a valid Booking.com rate code.
 
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==Notes==
 
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1) Credit card details are imported and shown on the "INVOICE" tab of the booking. You may have to specificaly request Booking.com to send the CCV number if it is showing as Not Available.
 
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2) We can make a once off request to Booking.com to import your existing bookings (up to 3 months old). Please contact booking.com first and ask if your property is configured to allow this. If it is contact us. The success of the booking import depends on Booking.com returning your pre XML bookings correctly and we cannot guarantee it will be successful.
 
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3) Multiple Rates - if you want to send multiple prices for a room you must have a rate code for each rate in Booking.com and a matching rate with the price and rate code setup in Beds24. See the Beds24 section above for more details.
 
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4) If at any time you want to disconnect from the Beds24 channel manager please ask Booking.com to do it.
 
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5) There are two ways to stop selling a room when available inventory becomes zero. A zero for availability is the normal way to stop selling, this means if there is a cancellation of an existing booking the room will immediately become re-available for booking at Booking.com. The alternative is to close the room, this means the room will not be automatically re-opened after a cancellation. The room will only be re-opened after the next inventory update from Beds24. This can reduce the chance of double bookings but means the room will be unavailable for booking for a short period.
 
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6) Single occupancy prices must be activated within booking.com if you are sending them.
 

Latest revision as of 19:29, 10 November 2021

Booking.com
This page gives an overview on the integration with Booking.com

1 Export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

If you already have a property in Booking.com you can map your rooms and rates so Beds24 can:

  • send inventory (available rooms)
  • send minimum stay
  • send maximum stay
  • send closed to arrival and closed to departure
  • send prices (also multiple rates) if required with a multiplier to mark prices up or down
  • import bookings, modifications to bookings and cancellations

Click here for more information and setup instructions.

2 Create rate plans on Booking.com

You can manage your Booking.com rate plans directly in from Beds24.

  • Create new rate plans
  • Modify existing rate plans

Click here for more information and setup instructions.

3 Create new properties and rooms on Booking

Beds24 can push properties with content, photos, amenities, prices and availability to Booking.com.

  • send new properties to Booking.com group account
  • update content to an existing listing on Booking.com

Click here for more information and setup instructions.

4 Create properties in Beds24 via listing import from Booking.com

You can import properties from Booking.com instead if setting them up manually.

Click here for more information and setup instructions.

5 Check how your property performs on Booking

You can access your property score on Booking.com and suggestions on how to improve your properties performance.

Click here for instructions.

6 Send and receive messages

You can communicate with Booking.com guest directly from Beds24. Click here for more information.

7 Report invalid cards and no-shows to Booking.com

You can report invalid cards and no-shows to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com

Click here for more information and setup instructions.

8 Create and manage promotions

Promotions can be created, modified and deactivated.

Click here for more information and setup instructions.

9 View reviews and react to reviews

You can handle your Booking.com guest reviews straight from Beds24.

Click here for more information and setup instructions.

10 Import properties from Booking.com to Beds24

Use these instructions if you want to import properties from Booking.com to Beds24.

11 View and action opportunities

Booking.com Opportunities provide you with advice about how to improve your performance on Booking.com. You can view and action them in Beds24. Click here to see your current opportunities.

12 Disconnect

  • Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
  • To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
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