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<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>


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<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
</h1>
</h3>  


<h2 style="text-align: center; ">Common help topics </h2>


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<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics
 
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<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>   Getting Started</h4>
This support wiki contains the full documentation.
[[Introduction|How the System Works]]
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[[Do_the_initial_Setup|Setup guide for all property types]]
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
 
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
 
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
 
 
[[Questions_and_Answers|Frequently asked questions]]
 
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]


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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
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<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>
Step-by-step setup [[:category:How_to|tutorials and instructions]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>   Daily Use</h4></h4>
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
[[videos|Video]] tutorials.
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'''[[Tips_and_tricks|Tips and tricks collection]]'''
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<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
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<div style="clear: both;"></div>
</div>


</div>
[[Mobile_App_Android_and_IOS|Android and IOS app]]


[[:category:Bookings|Add and manage bookings]]


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[[:category:Bookings|Check-in and check-out]]
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<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
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[[:category:Calendar|How to use and customize the Calendar]]


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[[:category:Dashboard|How to use  and customize the Dashboard]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
[[:category:Introduction|How the System Works]]


[http://www.beds24.com/wizard/index.php Setup wizards]  
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[Do_the_initial_Setup|Setup guide]]
[[:Category:Prices#Check_Prices|Check prices]]


[[Quick_Setup|Quick setup]]
[[Close_Rooms|Close rooms]]


[[Apartment_and_Self_Catering_Set_up|Apartement and self catering set up]]
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[Hostel_%26_Retreat_Setup|Hostel & retreat setup]]
[[:category:Invoice|Invoicing]]


[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup multiple properties ]]
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]


[[Questions_and_Answers|Questions and answers]]
[[Make_notes|Notes & Task function]]


[[Mobile_App_Android_and_IOS|Mobile use]]


[[:category:Reports|Reports]]


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
[[Proposal_or_quote|Send proposal or quote]]
 
[[:category:Troubleshooting|Troubleshooting]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span> Booking Engine and Widgets</h4>


[[:category:Booking_Page|Customise booking page]]
[[:category:Booking_Page|Customise booking page]]
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[[Sell_Rooms_with_Priority|Sell rooms with priority]]
[[Sell_Rooms_with_Priority|Sell rooms with priority]]


[[Make_Your_Own_Booking_Widget|Custom widgets]]
[[:category:Widgets|Generate widgets]]
 
</div>
[[:category:Wordpress|Use the Wordpress Plugin]]
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[Private_Label_Booking_Page|Private label booking page]]
 
</div>
</div>
</div>
</div>


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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices and Availability</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span> Prices</h4>
[[:category:Prices_and_Availability|Availability]]


[[:category:Prices|Set prices]]
[[:category:Prices|Set prices]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Discounts|Discount options]]
[[Discounts|Discount options]]


[[Seasonal_Prices|Seasonal prices]]
[[Seasonal_Prices|Seasonal prices]]
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]


[[Occupancy Based Prices|Occupancy based prices]]
[[Occupancy Based Prices|Occupancy based prices]]
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[[Weekly_Prices|Weekly Prices]]
[[Weekly_Prices|Weekly Prices]]


[[Minimum_Stay|Minimum stays]]
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 
[[:category:Dynamic_Prices|Dynamic Prices]]
 
[[:category:Prices|Use a multiplier]]


[[Weekend_and_Weekday_Rates|Weekend and Weekday Rates]]
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 
[[Offers|Offer different price options or packages]]


[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]


[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
[[:category:Agents|Special prices for agents]]
 
[[:category:Discounts|Special prices for specific referer]]
 
[[Internal_Prices|Internal prices which are only available in the control panel]]
 
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 
[[tax|Taxes]]
 
[[Prices_including_cleaning_fees|Cleaning Fee]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
[[:category:Prices|Availability]]


[[Close_Rooms|Close rooms]]
[[Close_Rooms|Close rooms]]


[[:category:Virtual_Rooms_and_Dependencies|Make availability of one room dependent on another]]
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>


[[:category:Virtual_Rooms_and_Dependencies|Virtual and linked rooms]]
[[:category:Channel_Manager|Automatically sync with channels]]


[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]
[[Yield_Optimiser|Yield Optimiser]]


[[Upsell_Items|Taxes]]
[[Auto_Actions|Auto Action for bookings]]


[[Upsell_Items|Cleaning Fee]]
[[Auto_Actions|Automated Emails]]


[[:category:Self-Check-in|Self Check-in]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
[[Auto_Top_up_rooms|Auto top up rooms]]
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
[[Upsell_Items|Sell extras]]
[[Voucher_Codes|Use voucher codes]]
[[Offers|Offer multiple price/booking options]]
[[Gift_Vouchers|Offer gift certificates]]
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
</div>
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Manage bookings]]


[[:category:Booking_Rules|Booking rules]]
[[:category:Booking_Rules|Booking rules]]


[[:category:Confirmation_Messages|Confirmations to guests]]
[[:category:Confirmation_Messages|Confirmations to guests]]
[[Corporate_Guests|Corporate guests]]
[[Export_Bookings|Export bookings]]
[[Group_Bookings|Group bookings]]
[[:category:Invoice|Invoice]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]


[[Host_Notifications|Notifications to hosts]]
[[Host_Notifications|Notifications to hosts]]


[[:category:Invoice|Invoice]]
[[:category:Reviews|Reviews]]
 
[[:category:Reports|Reports]]
</div>
 
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>
 
[[:Category:Messaging|Communication via Beds24]]
 
[[:Category:Confirmation_Messages| Confirmations to guests]]
 
[[Host_Notifications| Notifications to hosts]]
 
[[Auto_Actions| Automated Email and SMS]]
</div>


[[Receive_Payments_from_Guests|Payment gateways]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]


[[Receive_Payments_from_Guests|Receive payments from guests]]
[[:category:Payments|Connect payment gateways]]


[[View_Credit_Card_Details|View credit card details]]
[[Stripe|Connect Stripe]]


[[Export_Bookings|Export bookings]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[:category:Reports|Reports]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
</div>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span> Guest Management</h4>
[[:category:Guests|Guest database]]
[[:category:Guests|Guest database]]


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[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
[[:category:Sub_Account|Sub Accounts]]
[[:category:Sub_Account|Multiple log-ins]]
 
[[Billing|View usage fees]]


[[Billing|Payments to Beds24]]
[[Billing|Payments to Beds24]]
</div>
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>


[[Facebook_App:_Install_the_App|Facebook app]]


[[:category:Wordpress|Use the Wordpress Plugin]]


[[:category:Marketplace|Other Apps and Integrations]]


[[:category:API|API]]
</div>
</div>
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel channel manager works]]
[[:category:Channel_Manager|How the channel manager works]]


[[Channel_Manager_Capabilities|Channel Manager Capabilities]]
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]


[[:category:Set_up_Instructions|Set up Instructions for Channels]]
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]


[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
[[:category:rooms|Rooms and room types ]]


[[:category:Error_Messages_from_Channels|Error messages from Channels]]
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
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[[:category:Prices_and_Availability|Booking page shows no availability]]
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span> Troubleshooting</h4>
[[:category:Prices|Booking page shows no availability]]


[[Outgoing_Email|Emails to guests do not send]]
[[Outgoing_Email|Emails to guests do not send]]


[[:category:Messaging|Can not send manual Emails]]
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]


[[:category:Messaging|Manual Emails are cut off]]
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]


[[Auto_Actions|Auto Action did not send]]
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]


[[Host_Notifications|No Email notifications on new bookings]]
[[Overbooking|Overbooking]]
 
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]


[[Agoda.com|Error messages from Agoda]]
[[Agoda.com|Error messages from Agoda]]


[[Booking.com_XML|Error messages from Booking.com]]
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]


[[Expedia.com|Error messages from Expedia]]
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]


[[Expedia.com#Common_Errors|Error messages from Expedia]]
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span> Developer options</h4>
[[:category:API|API]]
[[:category:API|API]]


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[[Make_Your_Own_Booking_Widget|Custom widgets]]
[[Make_Your_Own_Booking_Widget|Custom widgets]]
</div>
</div>
</div>
</div>
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<div style="clear: both;"></div>
<div style="clear: both;"></div>
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
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<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>
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