Trivago

Trivago

This page is about the menu  (SETTINGS) CHANNEL MANAGER > TRIVAGO and explains how the connection with Trivago Rate Connect works and how to set it up.

Trivago Rate Connect allows you to promote your website prices on Trivago and run cost-per-click campaigns.

1 General

• Click here for general information on how the channel manager works.
• This tutorial explains how to set prices for channels.

1.1 Capabilities

• Beds24.com can send price and availability to Trivago
• Beds24.com can send descriptive information about your property
• Guests are sent to your booking page to make a direct booking
• You can send cancellations and modifications to Trivago

The data communication is initiated by Trivago. Trivago pulls the data from Beds24 (we can not push data to Trivago). That means that Trivago sends us a request for prices and availability and we then send your data.

2 Limitations

• Trivago does not automatically activate all markets. If you have a market which is not activated please send us a support ticket.
• You need to use the responsive version of the booking page if you activate markets which require a different currency than the currency your booking page uses.
• You can only activate markets for which your booking page can display information in the appropriate language. This means that the markets language needs to be activated for the booking page and all descriptive information is provided in this language.
• Beds24 does not support "Express Checkout".

3 Set up on Trivago

• Log into your Trivago account and go to RATE CONNECT. Trivago will automatically detect Beds24 as your booking engine if your property information in Beds24 is exactly the same as in Trivago. If Beds24 is not detected as an IBE, please contact Trivago support.
• Click on "Start Now" to start a campaign. You can find detailed information on how to set up a campaign in the Trivago help.

4 Set up on Beds24.com

• Make sure you have entered your address in the "Location" section in SETTINGS -> PROPERTIES -> DESCRIPTION. The address and the property name there needs to be exactly the same as the details you use on Trivago:
  • Check the information you have entered there as 'Property Name"
  • Check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on Trivago.

By default the booking page is opened when a guest click to book on Trivago. If you want the booking to take place on your embedded booking page on your web site you can set a "Booking Redirect" to this page in (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > BEHAVIOUR.

4.1 What we send

Prices

Fixed Prices and Daily Prices for offer 1 and offer 2 with the booking page (www.beds24.com) selected are sent to Trivago. If you have both prices for offer 1 and 2 the lowest of these are sent.

In your Fixed Prices or Daily Drices, make sure you have ticked "www.beds24.com" under the tab "Channels" (Fixed Prices) and under "Enabled" (daily prices). "www.beds24.com - agents" will NOT work.

Both the net price without VAT and the end price including VAT tax and extra fees are sent.

If you want to accept multiple room bookings on Trivago you need to activate this option in (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE >PAGE DESIGN.

Tax

If you want to send obligatory additional taxes to Trivago make sure they are set up as "obligatory tax" in (SETTINGS) BOOKING ENGINE > UPSELL ITEMS.

Extra fees

All remaining obligatory upsell items defined in (SETTINGS) BOOKING ENGINE >UPSELL ITEMS except for the ones set to "refundable" will be sent.

VAT

VAT is sent as a separate item. The VAT is calculated on prices taxes and extra fees as per you VAT setting in (SETTINGS) PROPERTIES > DESCRIPTION > VAT RATE %.

Deposit

If you require a deposit at the time of the booking this is notified to Trivago.

Cancellation rules

Trivago uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations.

• To allow cancellations go to SETTINGS->PROPERTIES->BOOKING RULES and change the setting for "Booking Cancellations by Guest"
• We send offer 1 to Trivago. To allow cancellations for offer 1 go to (SETTINGS) PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest"

Currency

• The currency code sent to Trivago is defined in (SETTINGS) PROPERTIES > DESCRIPTION "Currency Code" and must be set to match your prices entered in Beds24.

Multiplier

You can set a multiplier to adjust the prices sent to Trivago if required.

4.2 Activation

• Set "Synchronise" to "Booking (price inc. breakfast) if your prices include breakfast
• Set "Synchronise" to "Booking (price exc. breakfast) if your prices are without breakfast

5 Send cancellations or modifications

Trivago bookings have an "Update to Trivago" button under "Details" which you can use to report cancellations or modifications. If the price of the booking changes update the "Price" field in "Charges and Payments" before sending.

6 Common Errors

Beds24 is not automatically detected as IBE
Go to SETTINGS -> PROPERTIES -> DESCRIPTION and check the information you have entered there as 'Property Name" and also check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on Trivago. 
If they are please contact Trivago support and give them your Beds4 property ID.

No price shown for activated market  (SETTINGS)  BOOKING ENGINE  >  INTERNATIONALIZATION.