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| − | [[Category:Properties]] | + | #REDIRECT [[Booking_Rules]] |
| − | [[Category:Property_Setup]]
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| − | [[Category:Prices_and_Availability]]
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| − | [[Category:Bookings]]
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| − | ''This page is about the menu SETTINGS->PROPERTIES->BOOKING RULES''
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| − | == Rules ==
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| − | You have a choice on booking rules which define how bookings from your own web site are treated:
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| − | '''1. Automatically Confirmed online bookings'''
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| − | *No Deposit - auto confirmed booking with no deposit
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| − | '''2. On Request Bookings''' - Bookings that have to be confirmed manually.
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| − | *Request Only - booking to be confirmed manually
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| − | Additional rules you can set are:
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| − | *Block the room - no availabilty will be shown for blocked rooms
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| − | *Do not block the room
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| − | '''3. Collect credit card details to process the card manually through your own bank or merchant account'''
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| − | *Request CC - request only with Credit Card collection
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| − | *Collect CC - number collected but not charged
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| − | If you want to collect credit card number for security you can set the amounts under SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTION
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| − | '''4. Online Deposit Collection'''
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| − | If you want to collect a deposit Payment you can define two different deposit payments. You can set the amounts under SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION
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| − | *Deposit Payment 1 - auto confirmed with depostit payment
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| − | *Deposit Payment 2 - auto confirmed with deposit payment
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| − | '''4. Black out Property'''
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| − | If you do not want to accept new bookings for a certain period (for example if you are closed for the season) you wan set a blackoout
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| − | *Blackout period - no new bookings accepted
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| − | == Hierarchy of Rules ==
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| − | The default booking rules for the whole property can be overridden
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| − | *by the booking rule for an offer set in SETTINGS->PROPERTIES->ROOMS -> OFFER
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| − | *the "Booking Type" set in the "Summary" tab of a rate can override the rule set in SETTINGS->PROPERTIES->BOOKING RULES and the rule set in SETTINGS->PROPERTIES->ROOMS -> OFFER
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| − | == Periods ==
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| − | Booking Rules define the options and rules applying to all bookings or bookings within a certain period. You have following options:
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| − | *'''Normal Bookings''' -the booking type for normal bookings. If a booking includes normal and near term dates the booking type will be as set for near term dates. If a booking includes normal and exceptional dates the booking type will be as set for exceptional dates.
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| − | *'''Near Term Bookings''' - You can select how many days in advance to consider a near term booking and the style of booking completion for near term bookings. You may use a different strategy than your normal bookings. If a booking includes near term and exceptional dates the booking type will be as set for exceptional dates.
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| − | *'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.
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| − | == Spam Protection ==
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| − | You can protect yourself from spam via your booking page in SETTINGS -> PROPERTIES -> BOOKING RULES -> GUEST VERIFICATION
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| − | *Set "On Screen Captcha code" to "Must be Entred" so your guests will have to enter a captcha code to proceed the booking
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| − | *Set "Code Sent to Email Address" to "Must be Entred" and your guest will only be able to proceed the booking after they enter a code that has been automatically sent to them.
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| − | == Troubleshooting ==
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| − | If you think the wrong booking rule is applied check your settings for:
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| − | SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"
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| − | SETTINGS->PROPERTIES->ROOMS -> OFFERS "Booking Type"
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| − | Setting for "Booking Type" set in the "Summary" tab of your rates
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| − | If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
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| − | SETTINGS->PROPERTIES->BOOKING RULES "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
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| − | SETTINGS->PROPERTIES->BOOKING RULES "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection
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| − | Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)
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