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If you have set "Non Payment Booking Status" = Request in ({{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).
'''If the guest chooses "offline payment", "custom gateway" or credit card collection ''' Depending the payment method the the system may send out two confirmations.
The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request.
A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in ({{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.
