Synchronising Beds24.com with Ctrip
1.1 General
1.2 Capabilities
- Beds24.com can export inventory.
- Beds24.com can export multiple rates.
- Beds24.com can import bookings.
- Beds24.com can import booking cancellations.
- Importing cancellations can be disabled for individual bookings.
For details please click here
1.3 Limitations
- Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
1.4 What you will need
1.5 Set Up
1.5.1 Ctrip
You request a connection with Beds24 .....
1.5.2 Beds24
- Enter your Ctrip hotel id
- Set the currency. If you are using different currencies on Ctrip and on Beds24 you can use the price multiplier (see below)
- Choose the Payment Collect method. This defines weather Ctrip collect the payment from the guest or the guest pays a the hotel.
- Set weather breakfast is included in the price or not.
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Mapping
The room is defined by the rate plan code the guest booked.
- Click on the "Get Code" link next to the rate plan code setting.
- Choose the Ctrip standard rate for this room and click on it
- Click SAVE when the correct rate plan code has copied to the rate plan code setting.
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Breakfast
2 Activate
- Tick "Inventory", "Prices" and "Bookings"
- Save
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2.1 Bookings
New Bookings are imported. Cancellations to bookings are also imported.
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
2.2 Multiple Rates
Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.
Please use these instructions.
Ctrip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Ctrip rate plan code. If you do not have the appropriate rate plan codes you need to request Ctrip to add them.
- Click on the "Get the Rate Plan Codes for this Hotel id" link to view all mapping codes for this property.
2.3 Price Multiplier
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel Id.
For example a property code setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.
3 Notes
Changes of inventory are pushed instantly. Price changes are sent with the next update. To push price changes immediately press the "Update" buttons.
Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.
4 Common Errors
Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them.
5 Disconnect
- Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
- To completely disconnect the channel manager you might need to contact Ctrip and ask them to disconnect you.
