Despegarcom: Difference between revisions
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==Common Errors== | ==Common Errors== | ||
Any errors occuring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them. | Any errors occuring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them. | ||
'''The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.''' | |||
Correct your setting for "Tax". | |||
'''rate plan 840118 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)''' | |||
The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly. | |||
==Disconnect== | ==Disconnect== | ||
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | ||
*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you. | *To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you. | ||