Questions and Answers: Difference between revisions
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Yes, you can setup an automated email to your guests requesting payment for their bookings. | Yes, you can setup an automated email to your guests requesting payment for their bookings. | ||
'''What happens if the Customer Credit Card is rejected''' | |||
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking. | |||
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com for then to request a new card from the guest. | |||
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking. | |||
For other channels you will need to contact them and report the card as invalid. | |||
If the booking is in the future, then the invalid credit card details will be stored in Beds24. | |||
== Documentation == | == Documentation == | ||