Difference between revisions of "Messages"
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[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:Automation]] | [[Category:Automation]] | ||
| − | + | <div class="heading">Messages</div> | |
| + | This page is about the menu MESSAGES andexplains how to view and answer messages from OTAs directly from Beds24. | ||
| − | + | =Funcitionality= | |
| − | |||
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*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | *You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | ||
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | ||
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Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | ||
| − | + | =Supported OTA's = | |
| − | + | ==Airbnb== | |
You can communicate with Airbnb guests directly from Beds24. | You can communicate with Airbnb guests directly from Beds24. | ||
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Airbnb supports attachments in JPG, GIF and PNG format. | Airbnb supports attachments in JPG, GIF and PNG format. | ||
| − | + | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function. | |
Revision as of 16:57, 28 May 2020
Messages
This page is about the menu MESSAGES andexplains how to view and answer messages from OTAs directly from Beds24.
1 Funcitionality
- You can view all messages from the "API Messages" component on the DASHBOARD.
- The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
- You and your guests will see the messages in the channels extranet.
1.1 Send messages to guests
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
2 Supported OTA's
2.1 Airbnb
You can communicate with Airbnb guests directly from Beds24.
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.
The messages will be added to the Airbnb reservation message thread.
Airbnb supports attachments in JPG, GIF and PNG format.
This will only work if API messaging is activated. See the instructions on the Airbnb help page on how to enable this function.
