Booking.com: Synchronise bookings prices availability: Difference between revisions

**send inventory (available rooms)

**send minimum stay

**send multiple rates

**add a multiplier to mark prices up or down.

*create Booking.com rate plans

When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting.   

If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24.  

If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].

Setting up the connection is a 4 step process:

Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.

Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.

4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.

1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM  "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''.

Booking.com can support more than one price per room and day. There are two options:

If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].

Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.

Example:

will divide the price of the booking by 1.23.

Examples:

'''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%.

1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.

If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.

If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  

9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel  if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees”  is set to “Yes”.

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

2) "Room code is not unique" warning when saving in Beds24.

Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com

If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.

Otherwise the VAT value defined in the Property booking rules will be used.

This screenshot shows specific settings for bookings from Booking.com:

If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.

Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes

<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo>

If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.

To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.

*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.

Any errors reported by  Booking.com will be emailed to you with the error message as returned by Booking.com.  

The error message usually includes information about the date, rate or room with the problem and a brief description.

  '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''

   This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.

= FAQ =

=== Will I receive notifications on new bookings?===  

After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.  

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set  "Allow Channel Modifications" = All but not room changes.

This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.

You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.

Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.  

Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.  

The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.

The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.

*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.  

*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.  

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

*Check if the room for which you received the booking is properly mapped.  

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

*A special offer set up in the channel may have reduced the price the channel manager sent.

*Your prices are not set up as you expect.

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  

To report a no show to Booking.com open the booking and click the button in the "Details" tab.

Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.

You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.