Questions and Answers: Difference between revisions
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[[Category:Introduction]] | [[Category:Introduction]] | ||
<div class="heading">FAQ</div> | |||
Beds24 is a cost-effective self-service system offering powerful online booking engines for your own website property management and optional channel management. | Beds24 is a cost-effective self-service system offering powerful online booking engines for your own website property management and optional channel management. | ||
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When you click on the FUNCTIONS button in the top left you will find links to commonly used functions. | When you click on the FUNCTIONS button in the top left you will find links to commonly used functions. | ||
Beds24 has setup wizards: https:/ | Beds24 has setup wizards: https://beds24.com/wizard/index.php?lang=en | ||
They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps. | They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps. | ||
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With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used. | With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used. | ||
You can find detailed information and a [http:// | You can find detailed information and a [http://beds24.com/pricing.html calculator] on our website to calculate the monthly fee for your set up. | ||
=== Where can I see my fees? === | === Where can I see my fees? === | ||
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Beds24.com has extensive training/help, you can access the relevant HELP for each area of BEDS24.com by clicking the HELP button in the top right menu. Where you see (?) for a setting, click (?) for context help. | Beds24.com has extensive training/help, you can access the relevant HELP for each area of BEDS24.com by clicking the HELP button in the top right menu. Where you see (?) for a setting, click (?) for context help. | ||
There is setup wizards that you can access from this page: https:// | There is setup wizards that you can access from this page: https://beds24.com/wizard/index.php?lang=en | ||
They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. | They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. | ||
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=== Can I import bookings from another system? === | === Can I import bookings from another system? === | ||
If you need to import bookings into Beds24 you can use a csv via our API (https:// | If you need to import bookings into Beds24 you can use a csv via our API (https://api.beds24.com). For some channels we can try to import bookings. | ||
The API can also be used to import/export other data, connect to third party systems or to build your own application. | The API can also be used to import/export other data, connect to third party systems or to build your own application. | ||
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With Beds24 you can manage multiple properties in one account. You have the option to create sub accounts with individual logins for each property. The sub accounts can have their own login with full access (read and write) or limited access (read only). | With Beds24 you can manage multiple properties in one account. You have the option to create sub accounts with individual logins for each property. The sub accounts can have their own login with full access (read and write) or limited access (read only). | ||
The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https:// | The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://beds24.com/demo/agency-online-reservation-system.html | ||
=== Can we collect owner payments from properties we manage for third party owners? === | === Can we collect owner payments from properties we manage for third party owners? === | ||
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=== How can I see the status of Beds24 system? === | === How can I see the status of Beds24 system? === | ||
We do have a [https:// | We do have a [https://beds24.com/status.html public monitoring system]. Even though our service is very reliable there will be occasional short outages due to necessary maintenance. Also we cannot except acts of God. | ||
== Support == | == Support == | ||