Airbnb Mapping: Difference between revisions
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*Connect to existing listings in Airbnb to send updates from Beds24. | *Connect to existing listings in Airbnb to send updates from Beds24. | ||
After you have mapped your listings Beds24 will automatically | After you have mapped your listings Beds24 will automatically. | ||
*Synchronize prices, availability and | *Synchronize prices, availability and restrictions (min-stay, max-stay, closed to arrival, closed to departure) to Airbnb. | ||
*Import bookings and booking modifications or cancellations. | *Import bookings and booking modifications or cancellations. | ||
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*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis. | *Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis. | ||
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Default Daily Price" (Rack Rate) will be used up to a year in advance. | *If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Default Daily Price" (Rack Rate) will be used up to a year in advance. | ||
*Smart Pricing is not available | *Smart Pricing is not available for API connected listings. | ||
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. | *Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. | ||
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When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book. | When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book. | ||
After the connection has been | After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import. | ||
Inquiries and requests are only imported if you opt in to importing them. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking. | |||
Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) | Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice". | ||
==Properties, rooms and room types == | ==Properties, rooms and room types == | ||
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'''Step 1: Connect your Airbnb account to your property''' | '''Step 1: Connect your Airbnb account to your property''' | ||
Each property can connect to one Airbnb Account. Select the Airbnb | Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to. | ||
If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account. | If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account. | ||
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If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion. | If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion. | ||
'''Step 4 - Import | '''Step 4 - Import inquiries from Aribnb (optional)'' | ||
If you import | If you import inquireis Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking. | ||
'''Step 5 - Activate messaging via Beds24 (optional)'' | '''Step 5 - Activate messaging via Beds24 (optional)'' | ||
You can get communicate with Airbnb guest directly from Beds24. This function works for both confirmed bookings and | You can get communicate with Airbnb guest directly from Beds24. This function works for both confirmed bookings and inquiries/requests | ||
*"API": Messages are sent via the API messaging system. | *"API": Messages are sent via the API messaging system. | ||
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'''Step 1 - Change the pricing model (optional)'' | '''Step 1 - Change the pricing model (optional)'' | ||
Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. | Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information. | ||
Press SAVE. | Press SAVE. | ||
'''Step 1 - Check which prices will send '' | '''Step 1 - Check which prices will send '' | ||
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'''Step 2: Select your sync type''' | '''Step 2: Select your sync type''' | ||
With sync type '''Prices and Availability''' Beds24 will only update your prices (including taxes and fees) and | With sync type '''Prices and Availability''' Beds24 will only update your prices (including taxes and fees) and availability and import bookings. If you want to change your descriptions or pictures you do this in Airbnb. | ||
With sync type '''Everything''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb. | With sync type '''Everything''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb. | ||
If you want to sync | |||
If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always click on the "View Content" link to check what will send to Airbnb before selecting '''Everything'''. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always click on the "View Content" link to check what will send to Airbnb before selecting '''Everything'''. | ||
'''Step 3: Check that the connection is working properly''' | '''Step 3: Connect''' | ||
Click "Connect" to make the connection. | |||
If you have changed the sync type to "Everything" you need to press SAVE before connecting. | |||
'''Step 4: Check that the connection is working properly''' | |||
Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status". | Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status". | ||
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If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. | If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. | ||
'''Step | '''Step 5: Import upcoming bookings''' | ||
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button. | Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button. | ||
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Click on "Disconnect". This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it. | Click on "Disconnect". This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it. | ||
If you want to disconnect all listings in an Airbnb | If you want to disconnect all listings in an Airbnb account you can do this in {#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS. | ||
You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT | You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app. | ||
=Options for both sync types= | =Options for both sync types= | ||
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*An extra person price. | *An extra person price. | ||
For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - | For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15 | ||
2. You can change the pricing model to "Per Occupancy Pricing". | 2. You can change the pricing model to "Per Occupancy Pricing". | ||
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With "Per Occupancy Pricing"the "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send. | With "Per Occupancy Pricing"the "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnbt can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnbt can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. | ||
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Data" Button to check which prices and availability will send. | <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Data" Button to check which prices and availability will send. | ||
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. | ||
*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". | *If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instrucitons | ||
==Permit / Registration/ License== | ==Permit / Registration/ License== | ||
In some locations Airbnb.com require the License/Registration number of the owner. | In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above" | ||
If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details. | If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details. | ||
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Requirements and limitations from Airbnb: | Requirements and limitations from Airbnb: | ||
*Airbnb | *Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels). | ||
*Bedrooms should be included in the photos so that users are able to see accommodations. | *Bedrooms should be included in the photos so that users are able to see accommodations. | ||
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected. | *Listings with stock photos or with photos including non Airbnb watermarks will be rejected. | ||
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==Airbnb specific content == | ==Airbnb specific content == | ||
Go to S{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and | Go to S{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb. | ||
== All feature codes == | == All feature codes == | ||