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[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
<div class="heading">VRBO / Homeaway Group</div> | <div class="heading">VRBO / Homeaway Group</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway | This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway and explains how to set up an XML connection with VRBO/Homewaway and their companies | ||
==General== | ==General== | ||
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Only bookings made after the connection is established will be imported and can be managed. Existing bookings can be imported via iCal or manually. | Only bookings made after the connection is established will be imported and can be managed. Existing bookings can be imported via iCal or manually. | ||
VRBO/Homeaway does not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in SETTINGS | VRBO/Homeaway does not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT >CONFIRMATION MESSAGES will be sent to the guest. | ||
== Set up == | == Set up == | ||
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=== Languages === | === Languages === | ||
VRBO/Homeaway will inform you which language is compulsory. It is the language of the VRBO/Homeaway site you are listed. If this language is different from the language you use as default language for your booking page you can set it in SETTINGS | VRBO/Homeaway will inform you which language is compulsory. It is the language of the VRBO/Homeaway site you are listed. If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC CONTENT. | ||
If you need to activate languages go to SETTINGS | If you need to activate languages go to{{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALISATION. | ||
=== Listings === | === Listings === | ||
*With a single-unit listing (Listing per = Room - the recommended setting for new connections) a listing is created for every room in Beds24. | *With a single-unit listing (Listing per = Room - the recommended setting for new connections) a listing is created for every room in Beds24. | ||
**The "Headline" for the listing comes from "Room Headline" in SETTINGS | **The "Headline" for the listing comes from "Room Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > ROOM CONTENT. If this field is empty the "Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT will be used. | ||
**The "Property Name" comes from the "Name" in SETTINGS | **The "Property Name" comes from the "Name" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO / HOMEAWAY XML > SPECIFIC ROOM CONTENT. | ||
*With a multi-unit listings (Listing per = Property NOT RECOMMENDED, only use this option after consulting with your activation specialist) one property in Beds24 is a listing in VRBO/Homeaway. Rooms are units in this listing. | *With a multi-unit listings (Listing per = Property NOT RECOMMENDED, only use this option after consulting with your activation specialist) one property in Beds24 is a listing in VRBO/Homeaway. Rooms are units in this listing. | ||
If you want to change between listing types you can do this in SETTINGS | If you want to change between listing types you can do this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC PROPERTY CONTENT. Before you change the setting you will need to talk to VRBO/Homeaway because certain data will get lost. | ||
Go to SETTINGS | Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway-> VIEW CONTENT to check if you content meets VRBO/Homeaways requirements. Any settings which do not meet VRBO/Homeaways requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems. | ||
==== Minimum Requirements ==== | ==== Minimum Requirements ==== | ||
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==== Prices ==== | ==== Prices ==== | ||
In SETTINGS | In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway XML > SPECIFIC ROOM CONTENT you can set which type of price you want to send. | ||
With '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent. | With '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent. | ||
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'''Price for booking and Guaranteed Pricing''' | '''Price for booking and Guaranteed Pricing''' | ||
The indicative price is only used for the booking if "Pricing Policy" is set to "Guaranteed" in SETTINGS | The indicative price is only used for the booking if "Pricing Policy" is set to "Guaranteed" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >VRBO/Homeaway XML > SPECIFIC ROOM CONTENT. | ||
"Pricing Policy" is set to "Quoted" VRBO/Homeaway will request the price for the period and the number of guests selected from Beds24. | "Pricing Policy" is set to "Quoted" VRBO/Homeaway will request the price for the period and the number of guests selected from Beds24. | ||
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=====Price Multiplier===== | =====Price Multiplier===== | ||
If you want to add a multiplier to your prices you can add it to the "Price Multiplier" field. | If you want to add a multiplier to your prices you can add it to the "Price Multiplier" field in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > MAPPING. | ||
The multiplier applies to all prices and fees which are sent. | The multiplier applies to all prices and fees which are sent. | ||
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==== Taxes & Fees==== | ==== Taxes & Fees==== | ||
Taxes and fees can be added in SETTINGS | Taxes and fees can be added in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC ROOM CONTENT under "Custom". | ||
*Taxes and fees can apply as a flat fee, a percentage, per day or per guest. | *Taxes and fees can apply as a flat fee, a percentage, per day or per guest. | ||
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Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions. | Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by VRBO/Homeaway and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in SETTINGS | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by VRBO/Homeaway and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- > PROPERTY CONTENT->ROOM CONTENT. | ||
==== Pets==== | ==== Pets==== | ||
If you do not allow pets you choose "Pets not allowed" as feature in SETTING->PROPERTIES-> DESCRIPTION. Fees for pets can be set as custom values in SETTINGS | If you do not allow pets you choose "Pets not allowed" as feature in SETTING->PROPERTIES-> DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/Homeaway.COM > SPECIFIC ROOM CONTENT. | ||
==== Policies ==== | ==== Policies ==== | ||
VRBO/Homeaway requires a rental agreement, you can set one per property SETTINGS | VRBO/Homeaway requires a rental agreement, you can set one per property {{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > MAPPING "Rental Agreement PDF URL", or for individual Units, {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway XML > SPECIFIC ROOM CONTENT "Rental Agreement PDF URL". If you do not have a website where you can upload a pdf to you can use a service which supports direct links like https://www.docdroid.net. | ||
You can set the minimum age via a "Custom" value in SETTINGS | You can set the minimum age via a "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway XML > SPECIFIC ROOM CONTENT. | ||
==== Cancellation Policy ==== | ==== Cancellation Policy ==== | ||
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=== Payments and Payment Schedule === | === Payments and Payment Schedule === | ||
By default payment is due at the time of the booking. You can change this to "At Check-in " in SETTINGS | By default payment is due at the time of the booking. You can change this to "At Check-in " in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT. | ||
If payments are due at different times you can set up payment schedules in SETTINGS | If payments are due at different times you can set up payment schedules in {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT SCHEDULE and link it to your property in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT. | ||
If you have set up deposit collection in SETTINGS | If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENTS- > PAYMENT COLLECTION we will send the deposit amount set there to be due at the time of the booking and the remainder if any at arrival. | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow to set up to five payments. | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow to set up to five payments. | ||
In SETTINGS | In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT you can set which payment types you accept. Beds24 supports following payment options: | ||
1. Invoice | 1. Invoice | ||
If you choose "Invoice" you need to enter a description on how guests can pay in SETTINGS | If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/HOMEAWAY.COM > SPECIFIC CONTENT "Payment Options Description " | ||
2. Credit Card | 2. Credit Card | ||
The cards you have activated in SETTINGS | The cards you have activated in {{#fas:cog}} (SETTINGS) PAYMENTS -> PAYMENT GATEWAYS -> CREDIT CARD will be sent as accepted cards. | ||
If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests. | If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests. | ||
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==== Pictures==== | ==== Pictures==== | ||
VRBO/Homeaway supports property pictures and room pictures. | VRBO/Homeaway supports property pictures and room pictures. | ||
*The pictures activated as "Property Pictures" in SETTINGS | *The pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES will be sent for the property. Make sure you have enabled at least 6 property pictures per listing. | ||
*The pictures activated as "Room Pictures" in SETTINGS | *The pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES will be sent for the room. If there are no room pictures then offer pictures will be sent for the room. | ||
*If your listings are per room property pictures are used for the first room listing only and room pictures are used for the other room listings. | *If your listings are per room property pictures are used for the first room listing only and room pictures are used for the other room listings. | ||
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==== Check if data is complete and correct==== | ==== Check if data is complete and correct==== | ||
Go to SETTINGS | Go to{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > VIEW CONTENT. | ||
If you do not meet the minimum requirements VRBO/Homeaway will reject all data sent. | If you do not meet the minimum requirements VRBO/Homeaway will reject all data sent. | ||
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To update the listing content click on the links on this page. | To update the listing content click on the links on this page. | ||
To check which information is sent to VRBO/Homeaway | To check which information is sent to VRBO/Homeaway go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO / HOMEAWAY > VIEW CONTENT. This will show you the raw data. A click on "View Actual Data" will show you which prices are sent. | ||
'''Checklist - these factors are important for the performance of your listings''' | '''Checklist - these factors are important for the performance of your listings''' | ||
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== Activation == | == Activation == | ||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/ HOMEAWAY > MAPPINGG and tick "Enable". | |||
== Cancellations == | == Cancellations == | ||