Remotelock.com

Remotelock

 This page is about the menu  (SETTINGS) APPS & INTEGRATIONS > REMOTELOCK

To use this service you will need an account with Remotelock

For Beds24 the normal channel manger fees apply.

1 Capabilities

• Beds24 can send booking data to Remotelock locks.
• Multiple rooms can connect to one lock.
• Auto-Check-in: when a lock is first opened by the guest the info code "CHECKIN" will be added to the booking.
• Support for Resortlocks.

If you have a common door, e.g. front door or gate, you can set this up in Remotelock. If you do map the common door in Remotelock, do not map the common door in Beds24.

Remotelock provides various regional servers, the main one we connect to is the US service, if you need to connect to a regional one (for example Japanese or EU) please let us know and we can configure your account accordingly.

3 Set Up

• Click on "Connect to Lockstate".
• Authorize Beds24 to access your account

When successfully connected you will see the Remotelock account you are connected to.

• The "Pin Strategy" defines how the access code is constructed.
• The "Start Time" and "End Time" define the earliest Check-in time and latest Check-out time.
• The "Days in Advance" sets the days before check-in that the booking is sent to the lock.
• Click on "Get Codes"

You will see one serial number for each lock. Click on the serial number of the lock that is using the lock.

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If you have a common lock for multiple units you can enter the same lock serial number for each unit. Lockstate uses several servers. If you are not redirected back to Beds24 send us a support ticket via the SUPPORT button in the top left of your Beds24 control panel.

One Beds24 account connects with one Remotelock accounts. If you have multiple Remotelock accounts, create sub accounts for each ensure the sub account 'owns' the property, not just has access to the respective properties in Beds24.

4 How it works

Bookings get sent to the locks at the set time prior to check-in. A booking info code named LOCKSTATE_PIN is created which will show the pin number valid for the booking.

You can change the pin manually in the LOCKSTATE_PIN booking info code and the new pin will be sent to the lock at the next update.

To force no pin to be sent for a booking, change the value of the LOCKSTATE_PIN booking info item to none, (i.e. the word "none")

Updates are sent multiple times per day and send bookings for the selected days in advance. To instantly push updates through click "Send Data to Lockstate".

If the dates of the booking have been changed or the booking has been moved to a different room those details will be sent to the locks.

If bookings are cancelled we delete the guest out of LOCKSTATE. This will remove the access.

4.1 Commuication with guests

The Email address of the guest is sent to Lockstate. You can set up Remotelock to automatically send Emails to the guest. Alternatively you can create an Auto Action in (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

The template variable for the pin is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].

4.2 Auto Check-in

Auto check-in will add a booking info item called CHECKIN to the booking when the guest first uses the lock. To use auto check-in you must setup a webhook to send notifications from the lock to Beds24.

There are two steps to the webhook setup:

1) Add a Webhook Notification Contact in Remotelock

the URL of the webhook must contain your Beds24 ownerId number at the end like ?ownerid=12345

https://api.beds24.com/lockstate.com/notify.php?ownerid=<Your Beds24 owner ID>

The Content Type must be "JSON"

The secret can be left empty

2) Add a Notification in Remotelock

The notification type is "Webhook"

The Webhook Notification Contact is the contact you created in step 1)

The source should be "Account"

The Events must be "Access Granted" and "First Access Only"

5 Common Problems

Lockstate have two types of access: users and guests. Bookings from Beds24 create guests.

6 Disconnect

Click on "Disconnect" to terminate the connection.