Warning channel update failure: Difference between revisions

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[[Category:Troubleshooting]]
[[Category:Troubleshooting]]
[[Category:Channel_Manager]]
[[Category:Channel_Manager]]
<div class="heading">Error messages from channels</div>
  ''This page explains how to deal with error messages from booking channels''
  ''This page explains how to deal with error messages from booking channels''


If a connection is not working the channel is sending error messages  which we forward to you by Email. Follow the steps to solve the channel errors:


The channel is sending error messages which we forward to you by email because what you are sending does not meet their requirements.
'''Step 1: Find out what the error is'''
Once you have fixed the error the channel will stop sending error messages.


Please follow the steps to solve the channel errors.
Open the Email and  error message we sent you, have a look at the section where you see


1. Open your email and check the error message we sent you, have a look at the section where you see
<nowiki>= = = = ERROR MESSAGE STARTS = = = =</nowiki>


This is the text of the error message.


<nowiki>=== Error Message Starts ===</nowiki>
<nowiki>= = = = ERROR MESSAGE ENDS = = = =</nowiki>


The error message
'''Step 2: Open the help page for the channel which sends the error'''


<nowiki>=== Error Message Ends ===</nowiki>
Go to ({{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER  > and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}}  </span> help icon to open the channel help page or use the links below:


{| class="wikitable"
|+Links to common errors for selected channels
|-
|[[Agoda.com#Common_Errors|Agoda Common Errors]]
|[[Airbnb_Mapping#Troubleshooting_and_common_errors|AirBnb Common Errors ]]
|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages|Booking.com Common Errors]]


2. Go to ({{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}}  </span> help icon to open the channel help page.


3. Go to the section '''Common Errors'''
4. Search for the error message you received in the common errors section, here you will find what is causing the error and possible fix.
{| class="wikitable"
|+Channel Common Errors Pages
|-
|-
|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages|Booking.com Common Errors]]
|[[Ctrip#Common_Errors|Ctrip Common Errors]]
|[[Airbnb_Mapping#Troubleshooting_and_common_errors|AirBnb Common Errors ]]
|[[Expedia_Mapping#Common_Errors|Expedia Common Errors ]]
|[[Expedia_Mapping#Common_Errors|Expedia Common Errors ]]
|[[Hotelbeds.com#Common_Errors|Hotelbeds Common Errors]]
|-
|-
|[[Agoda.com#Common_Errors|Agoda Common Errors]]
|[[HostelWorld.com#Common_Errors|Hostelworld Common Errors]]
|[[HostelWorld.com#Common_Errors|Hostelworld Common Errors]]
|[[Hotelbeds.com#Common_Errors|Hotelbeds Common Errors]]
|[[Hrs#Common_Errors|HRS Common Errors]]
|-
|[[Travelokacom#Common_Errors|Triaveloka]]
|[[Tripadvisor_Rentals#Common_Errors|Tripadvisor Common Errors]]
 
|[[Trivago#Common_Errors|Trivago Common Errors]]
|[[Ctrip#Common_Errors|Ctrip Common Errors]]
|}
|}
'''Step 3: Find the error on he help page'''
Go to the section '''Common Errors''' and search for the error text from the Email.
If you do not find the error on the channel help page send us a support ticket via the SUPPORT button in the top of your control panel.
'''Step 4: Fix the error'''
Follow the instruction on how to fix the error.
'''Step 5: Check if the error is fixed'''
If the error messages stop the error is fixed.
Retrieved from "https://wiki.beds24.com/index.php/Warning_channel_update_failure"