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*Booking Status = Cancelled | *Booking Status = Cancelled | ||
'''Message tab''': For channels using the Message API, then enter the text in the | '''Message tab''': For channels using the Message API, then enter the text in the Plain text box, for emails enter the text in the HTML box. | ||
*Send Message = Booking API/Smart Email | *Send Message = Booking API/Smart Email | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text Box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]] | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]] | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]] | ||
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*HTML box - Email will be sent | *HTML box - Email will be sent | ||
Email Text :- It is possible to use the same details (URL) as in the Plain | Email Text :- It is possible to use the same details (URL) as in the Plain text box above. Template variables can be used [[Template_Variables| see here]] | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | ||
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*HTML box - Email will be sent | *HTML box - Email will be sent | ||
Email Text :- It is possible to use the same details as in the Plain | Email Text :- It is possible to use the same details as in the Plain text box above. Template variables can be used [[Template_Variables| see here]] | ||
You should consider adding the invoice table to the email so the guest can see the booking details including Charges & Payments. | You should consider adding the invoice table to the email so the guest can see the booking details including Charges & Payments. | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | ||
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*Email Subject - enter the subject for your Guests | *Email Subject - enter the subject for your Guests | ||
* | *Plain text box - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | Message Text :- enter the text you wish to send to your guests. Template variables can be used [[Template_Variables| see here]] | ||
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*HTML box - Email will be sent | *HTML box - Email will be sent | ||
Email Text :- It is possible to use the same details as in the Plain | Email Text :- It is possible to use the same details as in the Plain text box above. Template variables can be used [[Template_Variables| see here]] | ||
'''SMS tab :''' | '''SMS tab :''' | ||
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*Send Message = Booking API and Email Smart: If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. Messages to the Email address entered in the field "Internal" are sent via Email. | *Send Message = Booking API and Email Smart: If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. Messages to the Email address entered in the field "Internal" are sent via Email. | ||
* | *Plain text box (Using Message API) | ||
Subject - enter the subject for your Guests | Subject - enter the subject for your Guests | ||
Plain Text Message :- enter the Message text you wish to send to your guests include the payment link | Plain Text Message :- enter the Message text you wish to send to your guests include the payment link | ||
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**Booking API and Email: Messages are sent via channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. Messages to the Email address entered in the field "Internal" are sent via Email. | **Booking API and Email: Messages are sent via channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. Messages to the Email address entered in the field "Internal" are sent via Email. | ||
* | *Plain text box (Using Message API) | ||
Subject - enter the subject for your Guests | Subject - enter the subject for your Guests | ||
Plain Text Message :- enter the Message text you wish to send to your guests include the payment link | Plain Text Message :- enter the Message text you wish to send to your guests include the payment link | ||
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*'''Email Subject''' - enter the subject for your Guests | *'''Email Subject''' - enter the subject for your Guests | ||
*'''Plain | *'''Plain text Box''' - will send to channels using Message API | ||
Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]], change the pay=100 to the value you require. | Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]], change the pay=100 to the value you require. | ||
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*'''HTML box''' - Email will be sent | *'''HTML box''' - Email will be sent | ||
Email Text :- It is possible to use the same details (URL) as in the Plain | Email Text :- It is possible to use the same details (URL) as in the Plain text box above. Template variables can be used [[Template_Variables| see here]] | ||
Booking info tab: (Optional) | Booking info tab: (Optional) | ||
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*Send Email = Guest API/Smart Email (or one of the other options) | *Send Email = Guest API/Smart Email (or one of the other options) | ||
*EMail Subject = Enter the appropriate details | *EMail Subject = Enter the appropriate details | ||
*Email Text = Your text, using the template variables to modify the specific text in the booking. Enter the text in both Plain | *Email Text = Your text, using the template variables to modify the specific text in the booking. Enter the text in both Plain text Box (Messaging API) and HTML Box (Emails) | ||
Dear, [GUESTNAME], | Dear, [GUESTNAME], | ||
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*Send Email = Guest API/Smart Email (or one of the other options) | *Send Email = Guest API/Smart Email (or one of the other options) | ||
*EMail Subject = Enter the appropriate details | *EMail Subject = Enter the appropriate details | ||
*Email Text = Your text, using the template variables to modify the specific text in the booking. Enter the text in both Plain | *Email Text = Your text, using the template variables to modify the specific text in the booking. Enter the text in both Plain text Box (Messaging API) and HTML Box (Emails) | ||
Dear, [GUESTNAME], | Dear, [GUESTNAME], | ||