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Flags can also be automatically applied via Auto Action which you can set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. | Flags can also be automatically applied via Auto Action which you can set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. | ||
== Booking Engine == | |||
=== How can I integrated Beds24 with my website? === | |||
Beds24 can be integrated into any website. Adding a booking widget to a website requires pasting some html code we provide to the source code. This will work with any system as long as you can access the source code. | |||
===Can I customize the booking page?=== | |||
The Beds24 booking page is fully customisable. The innovative design of the new responsive version lets you not only change colors but also define which content you want to display where on the form.. You can also customize colors and fonts and you can even apply your own CSS styles. | |||
=== How can I create a website connected to my Beds24 account? === | |||
With the integration to Rezintel you can create a website with the data you have in Beds24. | |||
Go to [https://wiki.beds24.com/index.php/Rezintel_Website_Builder Website builder] for more details | |||
== Channel Manager == | == Channel Manager == | ||
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=== What languages does Beds24 provide for customer support? === | === What languages does Beds24 provide for customer support? === | ||
We | We offer customer support in English and German. | ||
=== Is it possible to add languages to the Booking Page? === | === Is it possible to add languages to the Booking Page? === | ||
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=== Can I send messages to the guest in their language? === | === Can I send messages to the guest in their language? === | ||
Yes, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE | Yes, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc). | ||
=== Can I import the language of the guest? === | === Can I import the language of the guest for bookings from channels? === | ||
For direct bookings the language the guest booked in is applied. Normally channels do not send language information, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking. | |||
Default Language selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE | Default Language selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION will be used if the guest language is blank or you do not have a message in the guest language. | ||
== Messaging and Notifications == | == Messaging and Notifications == | ||
===Will I receive a notification when there is a new booking? === | |||
Yes. You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can additionally opt in to receive an SMS notifications. Email are free, for SMS a fee applies. | |||
===Do guests receive a confirmation? === | |||
For direct online bookings guests will always receive a confirmation message which you can fully customize in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES. | |||
Bookings through OTA´s except VRBO/Homeaway will be confirmed directly through the OTA not from Beds24. If you want to you can set up a additional automated Email. | |||
=== | VRBO/Homeaway do not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES will be sent to the guest. | ||
===Can I send automated and/or manual Emails? === | |||
You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS and click HELP (top right menu) for instructions and examples. | You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS and click HELP (top right menu) for instructions and examples. | ||
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You can export all bookings and process the data e.g. add to your mailing lists. | You can export all bookings and process the data e.g. add to your mailing lists. | ||
=== Does Beds24 have messaging integrations with Channels? === | |||
With Airbnb and Booking.com we have direct integrations with their messaging systems so you can communicate with the guest directly from the booking through the channel's messaging system. | |||
== How can I change my Email address?== | |||
You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS. | |||
You can change your | You can change your Property Email Address by going to Property Email Address in ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email". | ||
=== Can I send newsletters or bulk emails to all guests? === | === Can I send newsletters or bulk emails to all guests? === | ||
We have an integration with MailChimp through which guests will be automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions. | |||
Guest information and contact details can be downloaded to be imported into external mailing lists | Guest information and contact details can also be downloaded to be imported into external mailing lists. | ||
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Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account. | Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account. | ||
== Payment Collection | == Payment Collection== | ||
=== Can I collect payments from my Guests? === | === Can I collect payments from my Guests? === | ||
Beds24 integrates with leading payment providers. You can choose your preferred provider from a number of integrated payment and collect funds directly into your account without any additional fees from Beds24. | |||
Integrated payment gateways are Stripe, Paypal (which also allows credit card payments), Stripe, Agodapay , Authorize.Net, Globalpayments, asiapay, pesopay, siampay, paydollar, and Bitpay. | |||
To use this service you will need an account with the payment gateway you want to use. | To use this service you will need an account with the payment gateway you want to use. | ||
===Can I collect payments for bookings from the booking page?=== | |||
Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later. | |||
===How can I collect payments from channels?=== | |||
If the payment is not collected by the channel you can send payment requests for payments to guests. | |||
Many OTAs including Booking.com, Expedia, Agoda, provide virtual credit cards (VCC) for the property to collect payments. Via Stripe you can automatically charge virtual cards when the payment is due. | |||
If channels send you the guests credit card and you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. Once the guest credit cards have been sent to Stripe you can use auto actions to collect the payments. Go to {{#fas:cog}} (SETTINGS) Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples. | |||
===Is payment collection PCI DSS compliant?=== | |||
All the payment gateways we connect to are fully PCI DSS compliant. | |||
=== Can I send a payment request to my guests ? === | === Can I send a payment request to my guests ? === | ||
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway. | |||
===Can I collect credit card details?== | |||
You can securely collect credit card details and process the payment through your own bank or merchant account. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. | |||
Due to the European Unions enforcement of strong customer authentication (SCA) collecting credit card details is not a reliable method to secure a booking any more. We recommend European customers to use payment requests instead. | |||
=== Can guest pay with Bitcoin? === | === Can guest pay with Bitcoin? === | ||
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=== What happens if the Customer Credit Card is rejected ? === | === What happens if the Customer Credit Card is rejected ? === | ||
If you have setup your account to send the credit card details to | If you have setup your account to send the credit card details to Stripe then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking. | ||
If the booking was from Booking.com then you can use the | If the booking was from Booking.com then you can choose to auto report invalid cards to Booking.com or use the button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest. | ||
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking. | If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking. | ||
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If the booking is in the future, then the invalid credit card details will be stored in Beds24. | If the booking is in the future, then the invalid credit card details will be stored in Beds24. | ||
=== Can I auto report | === Can I auto report invalid cards to Booking.com? === | ||
Yes | Yes. You can do this directly from the booking. | ||
== Pictures == | == Pictures == | ||
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== Owner Portal == | == Owner Portal == | ||
===Does Beds24 have an owner portal === | ===Does Beds24 have an owner portal === | ||
Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. | Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles. | ||
== Proposal / Quote == | == Proposal / Quote == | ||
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== Rates/Prices == | == Rates/Prices == | ||
Beds 24 offers the most flexible pricing and discount options. Simple or complex rate structures can be created according to seasonality, occupancy, minimum stays, maximum stays, booking time (e.g. last minute). | |||
=== Can we setup seasonal pricing in Beds24? === | === Can we setup seasonal pricing in Beds24? === | ||
Yes. | |||
=== Can we offer last-minute or early bird prices? === | |||
Yes. | |||
=== Can we have different prices for different days of the week? === | |||
Yes. | |||
=== Can | === Can offer prices for different occupancies? === | ||
Yes. Some channels also accept occupancy based pricing, please check the HELP page for each Channel for specific details, Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions. | |||
=== Do yo support dynamic pricing? === | |||
Yes. You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day. | |||
Our built in Yield optimizer automatically adjust sprices based on demand shortly before check-in. | |||
We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. | |||
== Reports == | == Reports == | ||
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=== Can I run reports of my bookings from Beds24? === | === Can I run reports of my bookings from Beds24? === | ||
The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. | The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. | ||
=== Can I create my own reports in Beds24? === | === Can I create my own reports in Beds24? === | ||
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Yes, you can create custom reports in your account. | Yes, you can create custom reports in your account. | ||
=== I have created a | === I have created a report in the aster account, can I make this available in my sub accounts? === | ||
Yes, you can Clone reports from one account to another. | Yes, you can Clone reports from one account to another. | ||
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=== Can I email a report to my Cleaners?=== | === Can I email a report to my Cleaners?=== | ||
Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES | Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES , click HELP (top right menu) for instructions. | ||
=== Is it possible to automate reports and send to my email address? === | === Is it possible to automate reports and send to my email address? === | ||
Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES | Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions. | ||
=== Can I run financial reports for all my bookings? === | === Can I run financial reports for all my bookings? === | ||
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Yes, there are a number of pre-defined reports in the Standard Reports, you also have the option to create custom reports. | Yes, there are a number of pre-defined reports in the Standard Reports, you also have the option to create custom reports. | ||
== Setup and | ==Setup and customization== | ||
===Is there a setup fee=== | ===Is there a setup fee=== | ||
No. Beds24 is designed as a self-service system. Setup is free and you can do it yourself using the our tutorials and self-service tools we provide. | No. Beds24 is designed as a self-service system. Setup is free and you can do it yourself using the our tutorials and self-service tools we provide. | ||
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We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. | We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. | ||
== Where is your office? == | == Where is your office? == | ||