VRBO Setup: Difference between revisions
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<div class="heading">Connect with VRBO / Homeaway Group</div> | <div class="heading">Connect with VRBO / Homeaway Group</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT and {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING and explains how connect to Vrbo/Homewaway and their companies. | ||
= Capabilities = | = Capabilities = | ||
Via the XML connection Beds24 can | Via the XML connection Beds24 can | ||
*Export property listings content (create listings at | *Export property listings content (create listings at Vrbo) | ||
*Update existing listings on | *Update existing listings on Vrbo | ||
*Export prices and availability | *Export prices and availability | ||
*Import bookings | *Import bookings | ||
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To allow accurate commission calculation we have to provide | To allow accurate commission calculation we have to provide Vrbo with a feed which contains all Vrbo bookings. | ||
If you use the XML connection all updates should be done in Beds24 (not in | If you use the XML connection all updates should be done in Beds24 (not in Vrbo) because changes you make in Vrbo will be overridden with the next update. | ||
The connection can update following | The connection can update following Vrbo brands: | ||
Homeaway.com, | Homeaway.com, | ||
Vrbo.com, | |||
abritel.fr, | abritel.fr, | ||
aluguetemporada.com.br, | aluguetemporada.com.br, | ||
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= Limitations = | = Limitations = | ||
* | *Vrbo do not allow same day bookings. | ||
*Most agencies/property managers can use | *Most agencies/property managers can use Vrbos XML connection but you must have a tax number and a credit card. If you are not eligible your can use our [[Homeaway.com_iCal| Vrbo iCal]] connection to synchronise calendars. | ||
*You can not move properties which are connected between two Beds24 accounts which are connected to | *You can not move properties which are connected between two Beds24 accounts which are connected to Vrbo if they have bookings because this will upset VrboS commission calculation and you might get charged twice. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''You can not change your username when connected to | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''You can not change your username when connected to Vrbo because this will break the connection.''' | ||
= Before you connect= | = Before you connect= | ||
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Only bookings made after the connection is established will be imported and can be managed. Existing bookings can be imported via iCal or manually. | Only bookings made after the connection is established will be imported and can be managed. Existing bookings can be imported via iCal or manually. | ||
Vrbo does not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES will be sent to the guest. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We do not support sending different messages based on the type of payment for | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We do not support sending different messages based on the type of payment for Vrbo, the standard confirmation message will be sent. | ||
==Properties, rooms and room types== | ==Properties, rooms and room types== | ||
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==You need== | ==You need== | ||
Vrbo requires you to have a '''credit card''' and a '''tax number / tax identifyer''' | |||
= Setup = | = Setup = | ||
Vrbos XML activation applies per Beds24 account. All properties owned by the connected Beds24 account or sub account can send to the connected Vrbo account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "Vrbo Connect via Account" allows you to set that the property connects to Vrbo via a different account than the one owning it. | |||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Vrbo provides a self-onboarding tool which is started from Beds24. If self-onboarding is not available in your region you will not be able to complete the setup and Vrbo will automatically create a support case and get in touch with you. | ||
''' Step 1: Activate your rooms''' | ''' Step 1: Activate your rooms''' | ||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING and tick "Enable" for all rooms you want to connect. Click on HELP <span style="color:#007bff;“ >{{#far:question-circle}} </span> in the top right of this page for detailed instructions. | ||
If you see a red button "Fix Content Errors" your content does not meet | If you see a red button "Fix Content Errors" your content does not meet Vrbos requirements. Click on the button. Any settings which do not meet Vrbos requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems. | ||
'''Step 2: Have your credit card and your tax number/tax identifier on hand''' | '''Step 2: Have your credit card and your tax number/tax identifier on hand''' | ||
During the onboarding process | During the onboarding process Vrbo will ask you to enter your credit card and your tax number. | ||
'''Step 3: Self-onboard to | '''Step 3: Self-onboard to Vrbo ''' | ||
When at least one room is activated to sending you can start the self-onboarding process. | When at least one room is activated to sending you can start the self-onboarding process. | ||
*If you have subaccounts double check you are logged into the account/subaccount you want to connect. | *If you have subaccounts double check you are logged into the account/subaccount you want to connect. | ||
*Click on "Connect with | *Click on "Connect with Vrbo. This will start Vrbos self-onboarding process. | ||
*Follow the steps. | *Follow the steps. | ||
This will automatically generate your " | This will automatically generate your "Vrbo Software User ID" which you can always see in in Beds24 under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT / MAPPING. | ||
Vrbo defines the currency you can use for your Vrbo account. Make sure this currency is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT and is used in all properties in this Beds24 account. If you use a different currency in Beds24 you can set a multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING. Click on HELP <span style="color:#007bff;“ >{{#far:question-circle}} </span> in the top right of this page for detailed instructions. | |||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> After you have connected with | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> After you have connected with Vrbo you will have a "View Listings" button. When you click you will see the properties/rooms which are in Beds24 feed for Vrbo. | ||
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[[File:connect_vrbo.mp4|640px]] | [[File:connect_vrbo.mp4|640px]] | ||
In | In Vrbo if you do not yet have a Vrbo account: | ||
[[File:ssl_vrbo_new.mp4|640px]] | [[File:ssl_vrbo_new.mp4|640px]] | ||
In VRBO if you do have a | In VRBO if you do have a Vrbo account: | ||
[[File:ssl_vrbo.mp4|640px]] | [[File:ssl_vrbo.mp4|640px]] | ||
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'''Step 6 - Check the listing status''' | '''Step 6 - Check the listing status''' | ||
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING | *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING | ||
*Click on the "View Status at | *Click on the "View Status at Vrbo" button | ||
*Check the content especially the "activeStatus" | *Check the content especially the "activeStatus" | ||
'''Step 7 - Add your reviews (optional)''' | '''Step 7 - Add your reviews (optional)''' | ||
We can upload the reviews you already have to | We can upload the reviews you already have to Vrbo. Vrbo only accepts direct reviews including reviews from your own website,Tripadvisor, Google or other sources for which you have the right to use them on your own website. Vrbo will not accept any reviews from other OTAs including Airbnb or Booking.com. | ||
If you want us to send your reviews to | If you want us to send your reviews to Vrbo tell your Vrbo activation specialist for how far back you have reviews and then reach out to us via a support ticket. | ||
= | = Vrbo.com Offline Bookings / Data protection= | ||
Vrbo requires you mark bookings which originated from a Vrbo enquiry by setting the Referer value on the "Details" tab of the booking to '''Vrbo'''. Vrbo requires you to enter the guests Email address in the booking. | |||
Vrbo will have access to these bookings for reporting purposes. | |||
Make sure you comply with your local data protection laws. | Make sure you comply with your local data protection laws. | ||
= Updates = | = Updates = | ||
Changes to availability and prices will be instantly sent to the channel. Other changes will be pulled by | Changes to availability and prices will be instantly sent to the channel. Other changes will be pulled by Vrbo with their next poll. | ||
=Send and receive messages = | =Send and receive messages = | ||
You can get communicate with | You can get communicate with Vrbo guest directly from Beds24. This function works for confirmed bookings only, inquiries/requests are currently not imported | ||
You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. | You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. | ||
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1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]] | 1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]] | ||
2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because | 2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose. | ||
Vrbo supports attachments in PDF, JPG, PNG, and GIF format. | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Vrbo account, otherwise this function will not work. | ||
= Cancellations = | = Cancellations = | ||
If you set a booking to "Cancelled" we will send it as "Cancelled by guest" (this is the default) to | If you set a booking to "Cancelled" we will send it as "Cancelled by guest" (this is the default) to Vrbo. If the booking is cancelled by the host you can set this as a "substatus" via the second selector next to the "Cancelled" status in the "Summary" tab of the booking, we will then send "Cancelled by Owner" to Vrbo. | ||
<div class="warning">{{#fas:exclamation-triangle}} Never delete bookings from | <div class="warning">{{#fas:exclamation-triangle}} Never delete bookings from Vrbo because Vrbo expect to read the booking status even if they are cancelled. | ||
</div> | </div> | ||
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If you want to offer a guest a special price ask the guest to book at full price. After the booking has been imported you can change the price and manually send the guest a confirmation with the revised price. | If you want to offer a guest a special price ask the guest to book at full price. After the booking has been imported you can change the price and manually send the guest a confirmation with the revised price. | ||
Beds24 will automatically send the amended price to | Beds24 will automatically send the amended price to Vrbo so Vrbo can adjust your commission. | ||
= | =Vrbo commission= | ||
To allow accurate commission calculation we have to provide | To allow accurate commission calculation we have to provide Vrbo with a feed which contains all Vrbo bookings. | ||
If you have added on-site services to the booking, you can add the status '''stayfee''' to them. The status needs to start with stayfee but you can add to is for example stayfee_tour. | If you have added on-site services to the booking, you can add the status '''stayfee''' to them. The status needs to start with stayfee but you can add to is for example stayfee_tour. Vrbo will then not take this item into account when calculating the commission. | ||
= Listing Content = | = Listing Content = | ||
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*Listings where guests do not have to pay the full amount with the booking perform better. | *Listings where guests do not have to pay the full amount with the booking perform better. | ||
=== Languages === | === Languages === | ||
Vrbo will inform you which language is compulsory. It is the language of the Vrbo site you are listed. If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC CONTENT. | |||
If you need to activate languages go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALISATION. | If you need to activate languages go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALISATION. | ||
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A listing is created for every room in Beds24. | A listing is created for every room in Beds24. | ||
*The "Headline" for the listing comes from "Room Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. If this field is empty the "Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT will be used. | *The "Headline" for the listing comes from "Room Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. If this field is empty the "Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT will be used. | ||
*The "Property Name" comes from the "Name" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | *The "Property Name" comes from the "Name" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO> SPECIFIC ROOM CONTENT. | ||
==== Minimum Requirements ==== | ==== Minimum Requirements ==== | ||
To send property information to | To send property information to Vrbo, the following information must be entered into Beds24 to meet the Vrbo minimum content requirement for listings: | ||
*Property name | *Property name | ||
*Property type | *Property type | ||
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You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below. | You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>Vrbo does not support all features Beds24 offers. For a list of all feature codes Vrbo supports see "All feature codes" below. | ||
==== Amenities, Features and Location Type==== | ==== Amenities, Features and Location Type==== | ||
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<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Adding "cleaning" features and a "location type" is very important for your performance. You add them manually. Bedrooms and bathrooms and amenities can also be inserted manually. For more information see "All feature codes" below. | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Adding "cleaning" features and a "location type" is very important for your performance. You add them manually. Bedrooms and bathrooms and amenities can also be inserted manually. For more information see "All feature codes" below. | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a list of all feature codes and location types | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a list of all feature codes and location types Vrbo supports see "All feature codes" below. | ||
==== Prices ==== | ==== Prices ==== | ||
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT you can set which type of price you want to send. | ||
With '''Per Occupancy Pricing (LOS)''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent. | With '''Per Occupancy Pricing (LOS)''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent. | ||
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<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price. | <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Vrbo occupancy pricing only support minimum stays up to 30 days. | ||
With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for | With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for Vrbo with different minimum stays the system will send the price with the lowest minimum stay. Vrbo applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. With Per Day Pricing you can also set an extra person price. | ||
*The number of guests for which the price applies. | *The number of guests for which the price applies. | ||
*An extra person price. | *An extra person price. | ||
*A long stay discount. Discounts are only applied to the room price not on extras. | *A long stay discount. Discounts are only applied to the room price not on extras. Vrbo stay discounts are cumulative. | ||
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- >VRBO | <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- >VRBO > MAPPING to check which prices and availability will send. | ||
=====Currency===== | =====Currency===== | ||
Vrbo defines the currency used in Vrbo. You can use a multiplier if your currency in Vrbo is different from your currency in Beds24. | |||
You can either use a fixed factor for currency conversion or '''currency conversion''' template variables. All currencies supported by the booking page currency selector can be used. | You can either use a fixed factor for currency conversion or '''currency conversion''' template variables. All currencies supported by the booking page currency selector can be used. | ||
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Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85*''' will send a price of 85% of the normal price (i.e. lowered by 15%). | Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85*''' will send a price of 85% of the normal price (i.e. lowered by 15%). | ||
Example 2 '''currency conversion''' template variables: '''*[CONVERT:THB-USD]*''' will convert THB to USD to send to | Example 2 '''currency conversion''' template variables: '''*[CONVERT:THB-USD]*''' will convert THB to USD to send to Vrbo and store bookings converted into THB. | ||
The * at the end will add an info item ''' | The * at the end will add an info item '''Vrbo_MULT''' to the booking with the conversion rate applied to the imported booking. This info item is used to convert the financial figures back to the values originally sent by Vrbo when Vrbo check the status of the booking. | ||
For example 2 the info code VRBO_MULT will convert the THB in the booking to USD when | For example 2 the info code VRBO_MULT will convert the THB in the booking to USD when Vrbo read the booking status. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>Vrbo reads the bookings from Beds24 and calculates their commission from what they read. Do not manually convert the prices imported from Vrbo to convert currencies because Vrbo will then charge you wrong commission. | ||
=====Price Multiplier===== | =====Price Multiplier===== | ||
If you want to add a markup to your prices you can add it to the "Price Multiplier" field in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | If you want to add a markup to your prices you can add it to the "Price Multiplier" field in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > MAPPING. | ||
The multiplier applies to all prices and fees which are sent. | The multiplier applies to all prices and fees which are sent. | ||
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===== Taxes & Fees===== | ===== Taxes & Fees===== | ||
Taxes and fees can be added in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | Taxes and fees can be added in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > SPECIFIC ROOM CONTENT under "Custom". | ||
*Taxes and fees can apply as a flat fee, a percentage, per day or per guest. | *Taxes and fees can apply as a flat fee, a percentage, per day or per guest. | ||
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Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions. | Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by Vrbo and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT >ROOM CONTENT. | ||
==== Policies and Rules ==== | ==== Policies and Rules ==== | ||
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===== Cancellation Policy ===== | ===== Cancellation Policy ===== | ||
Vrbo requires a cancellation policy. We will send the policies set in SETTING->PROPERTIES-> DESCRIPTION. | |||
You can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT | You can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT | ||
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===== Pets===== | ===== Pets===== | ||
If you do not allow pets you choose "Pets not allowed" as feature in S {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO | If you do not allow pets you choose "Pets not allowed" as feature in S {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO > SPECIFIC ROOM CONTENT. | ||
===== Children===== | ===== Children===== | ||
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===== Custom House Rules and Event Rules===== | ===== Custom House Rules and Event Rules===== | ||
If you want to send a custom house rules you can enter them in the "Custom" setting at the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | If you want to send a custom house rules you can enter them in the "Custom" setting at the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > SPECIFIC ROOM CONTENT. | ||
==== Payments and Payment Schedule ==== | ==== Payments and Payment Schedule ==== | ||
By default payment is due at the time of the booking. | By default payment is due at the time of the booking. | ||
*You can change this to "At Check-in " in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | *You can change this to "At Check-in " in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > SPECIFIC PROPERTY CONTENT. | ||
If payments are due at different times you can set up payment schedules | If payments are due at different times you can set up payment schedules | ||
*Go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO | *Go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO.COM > PAYMENT SCHEDULE | ||
*Then link it to your property in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | *Then link it to your property in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > SPECIFIC PROPERTY CONTENT. | ||
You can set up a deposit collection we will send the deposit amount that is due at the time of the booking and the remainder if any at arrival. | You can set up a deposit collection we will send the deposit amount that is due at the time of the booking and the remainder if any at arrival. | ||
*Go to{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | *Go to{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > PAYMENT SCHEDULE and set Payment 1 with 'Days After Booking' = 0 and then the amount required. | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow you to set up to five payments. | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow you to set up to five payments. | ||
You can set the Payment Types | You can set the Payment Types | ||
* Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO | * Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO.COM > SPECIFIC PROPERTY CONTENT. | ||
Beds24 supports the following payment options: | Beds24 supports the following payment options: | ||
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1. Invoice | 1. Invoice | ||
If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO | If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO.COM > SPECIFIC CONTENT "Payment Options Description " | ||
2. Credit Card | 2. Credit Card | ||
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===== Collect payments based on your Payment schedule - Using Stripe ===== | ===== Collect payments based on your Payment schedule - Using Stripe ===== | ||
1. Setup the Payment schedule, this will send the details to | 1. Setup the Payment schedule, this will send the details to Vrbo. Go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > Vrbo.COM > PAYMENT SCHEDULE. Payment Schedules allow you to set up to five payments. | ||
2. Guest credit card was sent to Stripe at the time of the booking. | 2. Guest credit card was sent to Stripe at the time of the booking. | ||
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==== Pictures==== | ==== Pictures==== | ||
Vrbo requires at least six pictures per listing. | |||
Room pictures are sent. These are the pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES Only if there are no room pictures activate property pictures are sent. These are the pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. | Room pictures are sent. These are the pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES Only if there are no room pictures activate property pictures are sent. These are the pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. | ||
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<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use external pictures you need to make sure they are .jpg format. | <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use external pictures you need to make sure they are .jpg format. | ||
If you need to change a picture, add or change it's caption text to ensure it gets re-imported by | If you need to change a picture, add or change it's caption text to ensure it gets re-imported by Vrbo. | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Make sure you add captions to your pictures. Please see the pictures help page for instructions. | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Make sure you add captions to your pictures. Please see the pictures help page for instructions. | ||
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=Requests= | =Requests= | ||
If your listing is set to "Having listings on "Request" requests will import with the status "Inquiry" which does not block the room. If you want to confirm the booking you will need to make sure there is availability and then change the status to "Confirmed". | If your listing is set to "Having listings on "Request" requests will import with the status "Inquiry" which does not block the room. If you want to confirm the booking you will need to make sure there is availability and then change the status to "Confirmed". Vrbo periodically pulls booking information from Beds24 so they will receive the status change the next time they pull from us. | ||
=View and reply to reviews= | =View and reply to reviews= | ||
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=Common Errors= | =Common Errors= | ||
'''The | '''The Vrbo connection for this property is managed by account ....''' | ||
'''It cannot be mapped to this account.''' | '''It cannot be mapped to this account.''' | ||
Only properties owned by the connected Beds24 account or sub account can send to the connected | Only properties owned by the connected Beds24 account or sub account can send to the connected Vrbo account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "Vrbo / Homeaway Connect via Account" allows you to set that the property connects to Vrbo via a different account than the one owning it. | ||
'''Fix content errors and enable rooms before generating the | '''Fix content errors and enable rooms before generating the Vrbo Software User ID''' | ||
'''Fix content errors and enable rooms''' | '''Fix content errors and enable rooms''' | ||
Go back to step 2 in the chapter "Mapping" | Go back to step 2 in the chapter "Mapping" | ||
''' | '''Vrbo Software User ID not generated ''' | ||
Go back to step 4 in the chapter "Mapping" | Go back to step 4 in the chapter "Mapping" | ||
'''internal error constructing XML ''' | '''internal error constructing XML ''' | ||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO | Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO-> VIEW CONTENT to check if you content meets Vrbos requirements. Any settings which do not meet Vrbos requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems. | ||