Questions and Answers: Difference between revisions

Jump to navigation Jump to search
Line 273: Line 273:
<div class="mw-collapsible mw-collapsed">
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
<div  class="headline-collapse" >
=== Do guests receive a confirmation? ===  
=== Do guests receive a confirmation when they book? ===  
</div>
</div>
<div class="mw-collapsible-content">
<div class="mw-collapsible-content">
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize.  Use the context help (?Icons) in the Auto Action and  on the help page (click on HELP in the top right menu) for further  instructions.
If the booking comes from a channel normally the channel confirms the booking with the guest so Beds24 will not send a confirmation Email. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize.  Use the context help (?Icons) in the Auto Action and  on the help page (click on HELP in the top right menu) for further  instructions.
</div>
</div>
</div>
</div>
Line 282: Line 282:
<div class="mw-collapsible mw-collapsed">
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
<div  class="headline-collapse" >
=== How do I modify or cancel a booking which was imported from a channel?===
=== How do I modify or cancel a booking which was imported from a channel?===
</div>
</div>